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Added 3 mins ago
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Fremont Bank

Senior Operations Manager

Fremont, CA, United States

Salary Range USD $81,200.00 - USD $110,500.00 /Yr.

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Job details

Pay: Salary Range USD $81,200.00 - USD $110,500.00 /Yr.
Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The primary responsibilities of the Senior Operations Manager involve hiring, training, management and supervision of the operations and staff in the branch to ensure operational integrity, excellent customer service, staff productivity and performance, as well as branch security. The Senior Operations Manager typically manages a branch with more complexity. The Senior Operations Manager implements bank policy, procedures, and security measures to protect the customer and Bank from losses and assures all staff adheres to same. This position will accurately and consistently balance branch vault cash, prepare various operations reports and certifications, lead Associates in cross-selling activities and referring new business to the Bank. The Senior Operations Manager will assist the Branch Manager to ensure the efficient flow of operations on the teller line. In this supervisory role, the Senior Operations Manager will provide support, guidance, and training to branch staff on a routine basis and promote teamwork and works well with others.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships - with our clients, our associates, and our communities.

We offer:

A people-first culture grounded in inclusion and excellence
Deep community involvement and local reinvestment
A mission-driven workplace where values and performance go hand in hand

The Fremont Bank Way

Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
No-Compromise Approach - we help clients get to "yes"
Core Values:
Go above and beyond for clients
Foster a supportive and empowering environment for associates
Deeply invest in the well-being of our local community

Key Responsibilities

Lead, train and coach branch associates to Fremont Bank service, sales and policy and procedures
Supervise and coordinate branch schedule to adequately staff to business need
Directly manage operations positions: Tellers, Senior Tellers, Lead Tellers, and Operations Supervisors
Responsible for hiring, training, performance management and annual performance appraisals for operations positions
Provide Six Diamond Experience with each client interaction
Be friendly and courteous and always exhibit a professional attitude and appearance
Perform teller transactions, balance cash drawer and vault cash accurately while maintaining neat and organized workstations/desks
Maintain teller and branch cash limits
Coordinates cash shipments to ensure cash supply is adequate for individual and branch needs based on legal requirements and business demand
Complete monthly branch certifications, audits, and other branch reports
Assist Branch Manager and not limited to other departments with other duties, projects and assignments as requested
May be required to co-facilitate training courses with Learning & Development Department Responsible for achieving individual and branch sales objectives
Maintain a flexible work schedule, to include weekends and off operating hours
Ability to open and close a branch with knowledge of all related processes and procedures required
Accountable for ensuring that all operational duties are performed with accuracy, allowing a minimum number of errors, paying attention to detail, and establishing proper cash handling habits
Attend training seminars to learn new information related to Banking and Bank Management
Ensure that this new information is communicated and taught to all branch personnel

Qualifications & Skills

4+ years previous retail or banking operations management experience or equivalent preferred
Leadership experience with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority
Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings
Proven leadership abilities
Background in customer service and sales
Has previously acted in a supervisory role
Knowledge of branch operations, lending, and sales techniques
Effectively deal with conflict management, coaching, counseling, and development
Proven ability to motivate personnel in sales productivity and operational compliance
A thorough understanding of regulatory compliance issues
Professional verbal and written communication skills
Experience working with a Windows-based computer environment, working knowledge of Microsoft Office
Ability to read financial statements, bank statements, and budgets
Superior interpersonal skills with the ability to diffuse hostile client interactions and mediate employee relation issues
Strong time management and organizational skills
High School Diploma/GED or equivalent
College degree preferred

What Makes Fremont Bank Associates Thrive?

Team Players who go above and beyond to support their colleagues
Action-Oriented professionals who challenge the status quo and seek improvement
Purpose-Driven individuals who understand and champion the bank’s community impact

Benefits Snapshot

Health & Wellness

Medical, dental, and vision insurance
Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

Employee Stock Ownership Plan (ESOP)
401(k) with employer match
Performance-based bonuses or incentives

Work-Life & Perks

Paid holidays, vacation, and sick time
Free personal checking and savings accounts
Home loan rate discounts
Tuition reimbursement and professional development resources
On-site gym and discounted health club memberships
Employee Assistance Program (EAP)

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiring salary range is based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

Salary Range USD $81,200.00 - USD $110,500.00 /Yr. Employee Stock Ownership Plan (ESOP)

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms:

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.

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