Jobs in the United States

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Principal Engineer
Greenpoint Technologies
Bothell, WA
…installation, verification, certification, delivery, and post-delivery support - to resolve challenging electrical systems…
Added just now
Strategic Account Manager
Flex
Remote, United States
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices
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LPN / LVN - PRN
Brookdale Senior Living Inc.
Wilton, CT
LPN or LVN License Required per state regulations
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Field Service Engineer
Synopsys
Sunnyvale, CA
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP,…
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Senior Staff Consulting Engineer, Electromagnetics, Power & Systems
Synopsys
Sunnyvale, CA
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP,…
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Senior Director Verification SOC Engineering
Synopsys
Austin, TX
Experience in Consumer/Automotive/HPC/AI domains is a must have
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Patient Access Associate Specialist - PRN
Ensemble RCM LLC
Bristol, TN
- $17 to $18.15 USD / hour
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end…
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Strategy and Performance Lead
USA - 3383 Shire Human Genetic Therapies, Inc.
MA
Employees in hybrid roles are required to work on-site a minimum of three (3) days per week
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Compression Engineer III
Spitzer Industries
Houston, TX
The role of Compression Engineer III is responsible for engineering support and design by performing a variety of tasks including, but not limited to, compressor performance analysis,…
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Sr. Associate, Systems Engineer
L3Harris Technologies
Clifton, NJ
For 60 years, customers have turned to L3Harris capabilities in Electronic Warfare (EW), Electronic Support Measures (ESM) and Electronic Intelligents (ELINT) to dominate the…
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Community Relations Assistant
GREAT RIVER, NY
Contacts other departments, faith-based institutions, private agencies, representatives from health systems and community organizations to explain the services provided by the department…
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Travel Physical Therapist
TotalMed
Rolla, MO
- $2,479.87 USD / week
Must have 6 months of experience; however, new grads are encouraged to apply · Must have BLS and state-specific licensing
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Hospice Patient Care RN Manager
Gentiva Hospice
Temple, TX
Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
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Controls Engineer
BorgWarner Industrial Solutions LLC
Hendersonville, NC
Architect and program complex PLC, HMI, and SCADA systems to support high-volume production environments.
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Hospice Patient Care RN Manager
Gentiva Hospice
North Charleston, SC
Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
Added 1 min ago
OU
ELECTRICIAN 2
Ohio University
Athens, OH
- $24.62 to $27.72 USD / hour
…work. Installs, maintains & repairs electrical equipment & systems (e.g., electrical systems, wiring, motors). Provides work direction, training and mentoring of lower-level electricians…
Added 1 min ago
T
Travel Physical Therapist
TotalMed
Madison, NJ
- $2,527.08 USD / week
Must have 6 months of experience; however, new grads are encouraged to apply · Must have BLS and state-specific licensing
Added 1 min ago
T
Travel Physical Therapist
TotalMed
Detroit, MI
- $1,772.96 USD / week
Must have 6 months of experience; however, new grads are encouraged to apply · Must have BLS and state-specific licensing
Added 1 min ago
Used Car Sales Manager (23256)
PREMIER AUTOMOTIVE GROUP
Buford, GA
Must have or be able to obtain a valid salesperson license (where required by law) · Must have a proven track record with an exceptional CSI
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AH
Pharmaceutical Field Sales Representative
Ashfield Healthcare, LLC
Oklahoma City, OK
- $67,000 to $124,000 USD / year
Strong account management skills - i.e., the ability to work an account to include health systems/urgent care centers/pharmacies to gain access and support pull through
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Quality SME, Production & Process Controls
Baxter Healthcare Corporation
Marion, NC
Support all sites in sustaining an Always Inspection Ready state through risk-based assessments, readiness reviews, mock inspections, coaching, and timely closure of identified gaps.
Added 1 min ago
Integration Specialist (Electrical)
Tate - Open
Glasgow, KY · Pocahontas, AR
Assist with resolving critical situations and revisions with professional deportment and provide support to multiple Tate teams in the execution of customer requirements.
Added 1 min ago
Account Specialist II- Safe Box Vault
JPMC page
San Antonio, TX
Ability to quickly learn new systems and adapt to changing technologies
Added 1 min ago
Security Supervisor
PIONEERS MEMORIAL HEALTHCARE DISTRICT
Brawley, CA
Must possess direct understanding of IVHD’s goals and metrics
Added 1 min ago
AS
LEAD DIRECT SUPPORT PROFESSIONAL
Apis Services Inc
Philadelphia, PA
- $18.45 USD / hour
Develop and maintain organizational systems within assigned residential settings based on individual support needs and available program resources.

FREEDOM SOLUTIONS GR

Manager, Technical Support

Denver, CO, United States

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.

Apply on litera.wd12.myworkdayjobs.com About employer

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Job details

Pay: Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.
Posting language: English
Posted: Nov 12, 2026

Original job description

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work Hybrid: This is a hybrid role based in Denver or on the West Coast with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a high-performing team. You’ll own daily case operations and SLA management across Litera’s product suite, drive continuous improvement in CSAT, first contact resolution, and case quality, and partner cross-functionally with Engineering, Product, and QA to resolve escalations and close feedback loops. This is a player-coach leadership role where your ability to blend strategic thinking with hands-on operational discipline will keep support running at a high standard while developing the people and processes behind it. If you’re energized by leading teams, protecting service quality, and making support a competitive advantage, this is your opportunity.

What You’ll Deliver

Lead daily case operations across Litera’s product suite - overseeing ticket triage, SLA management, backlog reviews, and proactive escalation to ensure high-stakes legal accounts receive timely, high-quality support.
Build, coach, and develop a high-performing support team through weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching driven by performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards - enforcing consistency in tone, clarity, and documentation, and performing root cause analysis when KPIs decline to deploy improvement initiatives.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits and service improvement planning.
Partner cross-functionally with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Deliver operational reporting and dashboards (daily, weekly, monthly) that give senior leadership clear visibility into queue health, SLA adherence, CSAT, and risk.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.

What You’ll Bring

Must-Haves:

5+ years in technical or customer support with a minimum of 2 years in a leadership role, ideally within SaaS or legal technology.
Hands-on experience with support platforms and tools such as Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels - with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline with experience managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset with the ability to identify patterns in metrics, own root cause analysis, and drive data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Nice to Haves:

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Great candidates don’t check every box. If this role excites you but your experience doesn’t perfectly match every qualification, we encourage you to apply. You may be just the right person for this or another role at Litera.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on litera.wd12.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer experience
Coaching
Process improvement
Documentation
Root cause analysis
Reporting
Customer service
Zendesk
Salesforce
Jira
Legal studies
Document management
Onboarding
Quality assurance

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Work requirements

Jobs in the United States