Jobs in the United States

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C
Outside Sales Representative (Raleigh, NC)
Curri
Raleigh, NC
- $80,000 USD / year
- Be on the road 4-days per week to develop relationships with target locations in your assigned geo
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UG
Full-Time Faculty Assistant or Associate Professor Legal Studies
UMass Global
Remote, United States
- $105,000 to $120,000 USD / year
- Full-time
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Senior Director Verification SOC Engineering
Synopsys
Austin, TX
Experience in Consumer/Automotive/HPC/AI domains is a must have
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ER
Patient Access Associate Specialist - PRN
Ensemble RCM LLC
Bristol, TN
- $17 to $18.15 USD / hour
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and…
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CS
Registered Nurse/Licensed Practical Nurse
Cape Senior Home Healthcare
Yarmouth Port, MA
- $37 to $50 USD / hour
Evening shift
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CS
Office Administrator
Cape Senior Home Healthcare
Barnstable, MA
- $55,000 to $70,000 USD / year
Technical Savvy: Familiarity with office management procedures, basic accounting principles, and proficiency in MS Office and office management software (ERP, etc.).
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Senior Manager, Integrated Marketing Campaigns
Nebius
Remote, United States
…hundreds of engineers with deep expertise across hardware, software and AI…
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Compression Engineer III
Spitzer Industries
Houston, TX
Continually develops proficiency in software packages such as those used for compressor performance, process simulation, and ASME code calculations.
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Sr. Associate, Systems Engineer
L3Harris Technologies
Clifton, NJ
Support/lead integration and test of electronic systems and related hardware/software/firmware subsystems/sub-components/products
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Claim Executive, Bond & SI
Travelers Indemnity Co
Melville, NY · Chantilly, VA · Kansas City, MO · St. Louis, MO
What is a Must Have
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Physical Therapist - Clinic Director
US Physical Therapy
Cookeville, TN
Basic PC skills and knowledge, including but not limited to Electronic Medical Record (EMR) system, database software, and MS Office
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Field Service Mechanic / Technician
Custom Truck One Source
Grass Lake, MI
Field Tech can be based in Ann Arbor, Monroe, Detroit, Grand Rapids, Lansing, Kalamazoo and surrounding areas · (Must have the ability to utilize laptop, etc
Added 1 min ago
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Vector Control Ecologist
County of Santa Clara
San Jose, CA
- $52.3 to $63.28 USD / hour
Uses digital technologies including, but not limited to, standard office software, spreadsheets, statistical analysis, databases and GIS;
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Paraprofessional (Teachers Assistant)
Suburban Cook County Online Application Consortium
IL
Proficient with Microsoft Office Suite or related software.
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AH
Quality Analyst
Alameda Health System
Oakland, CA
- $43.08 to $71.81 USD / hour
…databases, business intelligence tools and other applicable software and presents actionable findings to operational and clinical…
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AI Solutions Engineer-Wealth Management Marketing
JPMC page
Columbus, OH
Working proficiency in Python for scripting, data handling, API calls, and light integration work. A software engineering background is not required, but you should be able to follow…
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Enterprise Architect
Sorenson Communications, LLC
Salt Lake City, UT
…standards. In addition, the Enterprise Architect supports ongoing software portfolio assessment and rationalization, helping reduce platform complexity and guide modernization…
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Inside Sales/Customer Service Sales Rep (New Orleans)
CRESCENT CROWN DISTRIBUTING LLC
New Orleans, LA
Must have ability to show up on time and ready to work scheduled shifts
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SR
Industrial Engineer
Super Radiator Coils
Richmond, VA
- $85,000 to $95,000 USD / year
· Experience with 2D CAD software for layout development.
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Customer Experience Manager
Cisco
New York, NY
Must live within commuting distance and be able to work hybrid within the Greater New York Metropolitan locations and surrounding areas
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AT
Parts Counter Co-op / Apprentice - Diesel and Heavy Duty Trucks
Advantage Truck Group, Patriot
Westminster, VT
- $17 to $22 USD / hour
You must have a valid drivers license with a clean driving record
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Behavioral Health Consultant
Church Health
Memphis, TN
Moderate level of desktop computer skills to include the O365 productivity software suite.
Added 2 mins ago
Customer Operations Lead
Modaxo Inc
Remote, United States
Proven delivery of configurable enterprise software implementations from discovery through go-live.
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Certified Nursing Assistant or HHA in Cape Cod Area
Cape Senior Home Healthcare
Yarmouth Port, MA
- $22 to $25 USD / hour
Comfortable using mobile apps or EHR software
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Tech Lead Manager, Superhuman Docs
Superhuman
San Francisco, CA
- $206,000 to $280,000 USD / year
…who are converting their rituals & processes into production software. This means we have to deliver a product that’s cost-sensitive, enterprise-grade, and never predictably…

FREEDOM SOLUTIONS GR

Manager, Technical Support

Denver, CO, United States

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.

Apply on litera.wd12.myworkdayjobs.com About employer

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Job details

Pay: Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.
Posting language: English
Posted: Nov 12, 2026

Original job description

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work Hybrid: This is a hybrid role based in Denver or on the West Coast with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a high-performing team. You’ll own daily case operations and SLA management across Litera’s product suite, drive continuous improvement in CSAT, first contact resolution, and case quality, and partner cross-functionally with Engineering, Product, and QA to resolve escalations and close feedback loops. This is a player-coach leadership role where your ability to blend strategic thinking with hands-on operational discipline will keep support running at a high standard while developing the people and processes behind it. If you’re energized by leading teams, protecting service quality, and making support a competitive advantage, this is your opportunity.

What You’ll Deliver

Lead daily case operations across Litera’s product suite - overseeing ticket triage, SLA management, backlog reviews, and proactive escalation to ensure high-stakes legal accounts receive timely, high-quality support.
Build, coach, and develop a high-performing support team through weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching driven by performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards - enforcing consistency in tone, clarity, and documentation, and performing root cause analysis when KPIs decline to deploy improvement initiatives.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits and service improvement planning.
Partner cross-functionally with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Deliver operational reporting and dashboards (daily, weekly, monthly) that give senior leadership clear visibility into queue health, SLA adherence, CSAT, and risk.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.

What You’ll Bring

Must-Haves:

5+ years in technical or customer support with a minimum of 2 years in a leadership role, ideally within SaaS or legal technology.
Hands-on experience with support platforms and tools such as Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels - with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline with experience managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset with the ability to identify patterns in metrics, own root cause analysis, and drive data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Nice to Haves:

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Great candidates don’t check every box. If this role excites you but your experience doesn’t perfectly match every qualification, we encourage you to apply. You may be just the right person for this or another role at Litera.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on litera.wd12.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer experience
Coaching
Process improvement
Documentation
Root cause analysis
Reporting
Customer service
Zendesk
Salesforce
Jira
Legal studies
Document management
Onboarding
Quality assurance

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Work requirements

Jobs in the United States