Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Senior Superintendent
Clark Construction Group, LLC
Fort Meade, MD · Washington, DC
Participate in the development and maintenance of staff charts, general conditions, project costs, and demonstrate an understanding of key performance indicators (KPI) for the project
Added just now
Sr. Systems Engineer (New Kensington, PA)
Philips
New Kensington, Pennsylvania, United States, PA
For our office-based teams, this means working in-person at least 3 days per week · For this position, you must reside in or within commuting distance to New Kensington, PA
Added just now
PA Construction Estimator
ALLY Construction Services
Allentown, PA
Must have reliable transportation · Must have reliable transportation and when driving on compa
Added 1 min ago
NJ Commercial Project Manager
ALLY Construction Services
Springfield, NJ
…construction cost (conceptual estimate), during the design/development process to achieve a target budget for approval by senior…
Added 1 min ago
Vice President Physical AI
IDC Research Inc.
United States
8+ years of experience in the technology industry, in research, strategy and planning, product, engineering leadership, or business roles, with significant experience leading teams• At…
Added 1 min ago
NJ Commercial Project Manager
ALLY Construction Services
Mount Laurel, NJ
…construction cost (conceptual estimate), during the design/development process to achieve a target budget for approval by senior…
Added 1 min ago
CH
Technology Internship (Summer 2027)
Cardinal Health 5, LLC
United States
- $25 USD / hour
Must have unlimited work authorization in the United States without the need for employer sponsorship, now or at any time in the future
Added 1 min ago
UD
Assistant Project Manager
Unified Door and Hardware Group
Port Washington, NY
- $35 to $48 USD / hour
…committed to operational excellence, innovation, and employee development. As the organization continues to grow and evolve we are investing in strong, forward-thinking talent to support…
Added 2 mins ago
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
Demonstrated experience utilizing databases, student information systems, or enterprise software.
Added 2 mins ago
Principal Consultant - Software Engineer
Torq
Plano, TX
8+ years of professional software engineering experience
Added 2 mins ago
Principal Consultant – Modern Data & Analytics Engineering
Torq
Plano, TX
Apply software engineering practices - including version control, automated testing, code review, documentation, and CI/CD - to data solutions.
Added 2 mins ago
Senior EO/IR System IPT Lead and Senior Manager
The Boeing Company
Berkeley, MO
In this role, you will lead a talented multi-discipline engineering team in developing an integrated EO/IR System to protect our nation and allies. This multi-discipline team includes…
Added 2 mins ago
Senior Director Verification SOC Engineering
Synopsys
Austin, TX
Experience in Consumer/Automotive/HPC/AI domains is a must have
Added 3 mins ago
Compression Engineer III
Spitzer Industries
Houston, TX
May support estimating functions by performing engineering evaluations and technical feasibility related to new business development opportunities.
Added 3 mins ago
Sr. Associate, Systems Engineer
L3Harris Technologies
Clifton, NJ
Job Title: Electronic Warfare, Sr. Associate, Systems Engineering
Added 4 mins ago
AI Solutions Engineer-Wealth Management Marketing
JPMC page
Columbus, OH
Working proficiency in Python for scripting, data handling, API calls, and light integration work. A software engineering background is not required, but you should be able to follow…
Added 4 mins ago
Enterprise Architect
Sorenson Communications, LLC
Salt Lake City, UT
Outstanding Learning and Career Development Opportunities
Added 4 mins ago
SR
Industrial Engineer
Super Radiator Coils
Richmond, VA
- $85,000 to $95,000 USD / year
· Experience with 2D CAD software for layout development.
Added 5 mins ago
S
Tech Lead Manager, Superhuman Docs
Superhuman
San Francisco, CA
- $206,000 to $280,000 USD / year
…who are converting their rituals & processes into production software. This means we have to deliver a product that’s cost-sensitive, enterprise-grade, and never predictably…
Added 6 mins ago
Defense Deputy Program Manager
KBR
Clearwater, FL
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 6 mins ago
Customer Success Architect
GitLab
Remote, United States
You’ll use your understanding of Git, software development lifecycles, and continuous integration, continuous deployment, and DevSecOps practices to help customers adopt best practices and…
Added 6 mins ago
H
AI Software Business Development Manager
HP
Spring, TX · Palo Alto, CA
- $130,700 to $205,200 USD / year
10+ years of experience in the computer/technology industry, including roles in software product management, solutions architecture, consulting, business development/sales engineering, and…
Added 6 mins ago
H
Software Product Manager- WXP Care Packs
HP
Spring, TX
- $105,050 to $161,800 USD / year
As a Software Product Manager, you will lead execution of the Service Delivery Partner integration experience into the WXP platform - specifically how Service Delivery Partners onboard,…
Added 6 mins ago
H
Commercial PC HP BIOS Product Manager
HP
Spring, TX
- $147,050 to $230,850 USD / year
HP’s Personal Systems business spans PCs, displays, software, and services designed for commercial, consumer, and gaming customers worldwide. At the center of this portfolio is HP’s…
Added 6 mins ago
Plant Process Engineer
TRUCENT INC
Van Wert, OH
Work with Operations, Maintenance, Quality, EHS and corporate engineering on reliability, quality and product development initiatives.

FREEDOM SOLUTIONS GR

Manager, Technical Support

Denver, CO, United States

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.

Apply on litera.wd12.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.
Posting language: English
Posted: Nov 12, 2026

Original job description

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work Hybrid: This is a hybrid role based in Denver or on the West Coast with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a high-performing team. You’ll own daily case operations and SLA management across Litera’s product suite, drive continuous improvement in CSAT, first contact resolution, and case quality, and partner cross-functionally with Engineering, Product, and QA to resolve escalations and close feedback loops. This is a player-coach leadership role where your ability to blend strategic thinking with hands-on operational discipline will keep support running at a high standard while developing the people and processes behind it. If you’re energized by leading teams, protecting service quality, and making support a competitive advantage, this is your opportunity.

What You’ll Deliver

Lead daily case operations across Litera’s product suite - overseeing ticket triage, SLA management, backlog reviews, and proactive escalation to ensure high-stakes legal accounts receive timely, high-quality support.
Build, coach, and develop a high-performing support team through weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching driven by performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards - enforcing consistency in tone, clarity, and documentation, and performing root cause analysis when KPIs decline to deploy improvement initiatives.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits and service improvement planning.
Partner cross-functionally with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Deliver operational reporting and dashboards (daily, weekly, monthly) that give senior leadership clear visibility into queue health, SLA adherence, CSAT, and risk.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.

What You’ll Bring

Must-Haves:

5+ years in technical or customer support with a minimum of 2 years in a leadership role, ideally within SaaS or legal technology.
Hands-on experience with support platforms and tools such as Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels - with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline with experience managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset with the ability to identify patterns in metrics, own root cause analysis, and drive data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Nice to Haves:

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Great candidates don’t check every box. If this role excites you but your experience doesn’t perfectly match every qualification, we encourage you to apply. You may be just the right person for this or another role at Litera.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on litera.wd12.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer experience
Coaching
Process improvement
Documentation
Root cause analysis
Reporting
Customer service
Zendesk
Salesforce
Jira
Legal studies
Document management
Onboarding
Quality assurance

Report this job

Work requirements

Jobs in the United States