Jobs in the United States

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Senior Engineering Manager, Product
Otter.ai
Mountain View, CA
- $230,000 to $290,000 USD / year
Otter.ai is seeking a Senior Engineering Manager, Product to lead an engineering team building our consumer-facing experiences that help people get more value from their conversations. You…
Added 1 min ago
Lead AI Engineer
Paramount
Los Angeles, CA
They must have features like retrieval augmented generation, tool or function calling, and agents
Added 1 min ago
R-00193264 Senior Software Test Engineer - Kinetic Effects
Dynetics, Inc
Huntsville, AL
…to test planning, test strategy and design, test execution, software engineering processes, and recommendations on product…
Added 1 min ago
Technical Lead - Plant I&C Systems Design and Implementation
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
Support project engineering or manager with understanding execution metric and status, issues, risks, mitigation or recovering plans, and with review and actioning team productivity key…
Added 3 mins ago
Senior EO/IR System IPT Lead and Senior Manager
The Boeing Company
Berkeley, MO
Level L (Senior Manager): Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, engineering data…
Added 3 mins ago
Technical Manager – AI Software and Transformation
Bosch
Plymouth, MI
For our Compute Performance business unit in North America, we are looking for a Technical Manager – AI Software and Processes to lead the regional strategy for applying artificial…
Added 3 mins ago
Sr. Product Manager
Bosch
Plymouth, MI
Career Ambition: Highly motivated to learn the ropes of product management and eventually grow into a Product Manager / Senior PM with strategic customer account responsibili
Added 4 mins ago
Senior Electrical Engineer
University of Michigan
Ann Arbor, MI
Report to the Manager of Mechanical & Electrical Engineering in Architecture, Engineering and Construction.
Added 4 mins ago
Appian Solution Architect-Technical Lead- Senior Manager
PwC
Detroit, MI · Grand Rapids, MI
What You Must Have
Added 4 mins ago
Analytics Program Manager
Meta
Lansing, MI
Partner with Engineering, Data Science, PM, TPM, and Senior Leadership to operationalize team goals, maintain accurate priorities, and hold self and teams accountable for execution
Added 5 mins ago
Virtual Design & Construction Manager
Meyer Najem
Fishers, IN
The Virtual Design & Construction (VDC) Manager leads the integration of advanced modeling, coordination, and visualization technologies across both the design and construction phases of…
Added 7 mins ago
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Senior Manager, Project Management Office
NuScale Power, LLC
Houston, TX
- $155,000 to $248,000 USD / year
POSITION SUMMARY: Reporting to the Vice President of Supply Chain & Projects, the Senior Manager is the lead of the central project management office and is responsible for establishing and…
Added 8 mins ago
Manager of Procurement, HY
Nitto Denko Corp.
Hydranautics: Oceanside
Supervisory/Manager experience. Ability to influence peers, staff and senior management with data interpretation, presentation skills and other means of communication.
Added 10 mins ago
NJ Commercial Project Manager
ALLY Construction Services
Springfield, NJ
As a Project Manager reporting to a Sr. Project Manager, or Associate Director pending assignment, you will manage and lead the project team through the entire construction process – from…
Added 10 mins ago
NJ Commercial Project Manager
ALLY Construction Services
Mount Laurel, NJ
As a Project Manager reporting to a Sr. Project Manager, or Associate Director pending assignment, you will manage and lead the project team through the entire construction process – from…
Added 11 mins ago
Senior EO/IR System IPT Lead and Senior Manager
The Boeing Company
Berkeley, MO
Level L (Senior Manager): Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, engineering data…
Added 14 mins ago
Senior Construction Project Manager - 531144
Tuscaloosa, AL
Additional Required Department Minimum Qualifications: Must have valid U.S
Added 15 mins ago
Customer Success Architect
GitLab
Remote, United States
…enablement, adoption, utilization, and maturity. Reporting into a Senior Manager within our North America Customer Success organization, you’ll own a book of customers, act as their primary…
Added 16 mins ago
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Commercial PC HP BIOS Product Manager
HP
Spring, TX
- $147,050 to $230,850 USD / year
HP’s Personal Systems business spans PCs, displays, software, and services designed for commercial, consumer, and gaming customers worldwide. At the center of this portfolio is HP’s…
Added 16 mins ago
Applied Data Researcher
Figma
CA • New York, NY
…products, tools, and prototypes. You'll work across Data Science, Engineering, Product, Design, and AI Research, building directly and providing technical direction to teams of other…
Added 17 mins ago
Preconstruction/Design Engineer
Herzog
Mead, CO
…and construction activities. As the Preconstruction/Design Manager, you will lead cross-functional teams, collaborate with clients and stakeholders, and support successful project execution…
Added 17 mins ago
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Process Engineer - Simulation and Conceptual Design
Utility Global
United States
- $115,000 to $140,000 USD / year
Expertise in process engineering simulation software e.g. Aspen Plus, Hysys, Unisim, ProMax, VMG etc
Added 18 mins ago
Engineer IV, Software - On-site
Invitation Homes
Dallas, TX
We’re looking for a Software Engineer IV who is still a hands-on engineer at heart - writing code, making hard technical calls, and shipping - while also helping define what excellent looks…
Added 18 mins ago
Enterprise Data Solutions Manager
Cerro Wire LLC
Remote, United States
…starts with you. We’re doing things that matter. Our electrical engineering solutions impact millions worldwide through safe and dependable energy supply. We deliver electrical solutions…
Added 19 mins ago
Manager, Technical Support
FREEDOM SOLUTIONS GR
Denver, CO
As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a…

FREEDOM SOLUTIONS GR

Manager, Technical Support

Denver, CO, United States

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.

Apply on litera.wd12.myworkdayjobs.com About employer

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Job details

Pay: Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.
Posting language: English
Posted: Nov 12, 2026

Original job description

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work Hybrid: This is a hybrid role based in Denver or on the West Coast with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a high-performing team. You’ll own daily case operations and SLA management across Litera’s product suite, drive continuous improvement in CSAT, first contact resolution, and case quality, and partner cross-functionally with Engineering, Product, and QA to resolve escalations and close feedback loops. This is a player-coach leadership role where your ability to blend strategic thinking with hands-on operational discipline will keep support running at a high standard while developing the people and processes behind it. If you’re energized by leading teams, protecting service quality, and making support a competitive advantage, this is your opportunity.

What You’ll Deliver

Lead daily case operations across Litera’s product suite - overseeing ticket triage, SLA management, backlog reviews, and proactive escalation to ensure high-stakes legal accounts receive timely, high-quality support.
Build, coach, and develop a high-performing support team through weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching driven by performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards - enforcing consistency in tone, clarity, and documentation, and performing root cause analysis when KPIs decline to deploy improvement initiatives.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits and service improvement planning.
Partner cross-functionally with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Deliver operational reporting and dashboards (daily, weekly, monthly) that give senior leadership clear visibility into queue health, SLA adherence, CSAT, and risk.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.

What You’ll Bring

Must-Haves:

5+ years in technical or customer support with a minimum of 2 years in a leadership role, ideally within SaaS or legal technology.
Hands-on experience with support platforms and tools such as Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels - with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline with experience managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset with the ability to identify patterns in metrics, own root cause analysis, and drive data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Nice to Haves:

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Great candidates don’t check every box. If this role excites you but your experience doesn’t perfectly match every qualification, we encourage you to apply. You may be just the right person for this or another role at Litera.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on litera.wd12.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer experience
Coaching
Process improvement
Documentation
Root cause analysis
Reporting
Customer service
Zendesk
Salesforce
Jira
Legal studies
Document management
Onboarding
Quality assurance

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Work requirements

Jobs in the United States