Jobs in the United States

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Mechanical Engineer
HEICO
Derby, KS
Under the direction of the Engineering Manager, this is a mid-level mechanical engineering position where the individual will review customer technical requirements, design…
Added 1 min ago
Controls Engineer - Hardware Designer
Davis Standard
Fulton, NY · Pawcatuck, CT
Perform other duties as assigned by the Controls and Electrical Engineering Manager.
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Co-op-Manufacturing Engineering - Reedsville, PA-January-June 2027
Philips
Reedsville, Pennsylvania, United States, PA
- $25 to $29 USD / hour
Must have very strong communication and interpersonal skills · For our office-based teams, this means working in-person at least 3 days per week
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Structural Engineering Intern
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In the role of Intern Engineering, we'll count on you to:
Added 1 min ago
Structural Engineering Intern
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Rocky Hill, CT
In the role of Intern Engineering, we'll count on you to:
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NJ Commercial Project Manager
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Springfield, NJ
As a Project Manager reporting to a Sr. Project Manager, or Associate Director pending assignment, you will manage and lead the project team through the entire construction process – from…
Added 1 min ago
NJ Commercial Project Manager
ALLY Construction Services
Mount Laurel, NJ
As a Project Manager reporting to a Sr. Project Manager, or Associate Director pending assignment, you will manage and lead the project team through the entire construction process – from…
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Assistant Project Manager
Unified Door and Hardware Group
Port Washington, NY
- $35 to $48 USD / hour
Ensures that Engineering functions are completed in accordance with established production and contract scope requirements
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Senior EO/IR System IPT Lead and Senior Manager
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Berkeley, MO
In this role, you will lead a talented multi-discipline engineering team in developing an integrated EO/IR System to protect our nation and allies. This multi-discipline team includes…
Added 4 mins ago
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Industrial Engineer
Super Radiator Coils
Richmond, VA
- $85,000 to $95,000 USD / year
…collaboratively with operators, supervisors, and the Production Manager. The Industrial Engineer will also serve as a key link between sales engineering and production, identifying…
Added 4 mins ago
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Construction Project Manager - EV Charging
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Austin, TX
- $122,000 to $143,000 USD / year
Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less…
Added 4 mins ago
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Associate Construction Project Manager
Atoms
Los Angeles, CA
- $106,000 to $125,000 USD / year
Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less…
Added 5 mins ago
Service Technician, Millbrae 2nd shift
Lucid Motors
Millbrae, CA
Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
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Senior Construction Project Manager - 531144
Tuscaloosa, AL
Additional Required Department Minimum Qualifications: Must have valid U.S
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Tech Lead Manager, Superhuman Docs
Superhuman
San Francisco, CA
- $206,000 to $280,000 USD / year
…who are converting their rituals & processes into production software. This means we have to deliver a product that’s cost-sensitive, enterprise-grade, and never predictably…
Added 6 mins ago
Defense Deputy Program Manager
KBR
Clearwater, FL
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 6 mins ago
Customer Success Architect
GitLab
Remote, United States
…adoption, utilization, and maturity. Reporting into a Senior Manager within our North America Customer Success organization, you’ll own a book of customers, act as their primary GitLab…
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AI Software Business Development Manager
HP
Spring, TX · Palo Alto, CA
- $130,700 to $205,200 USD / year
The AI Software Business Development Manager is a highly visible role, responsible for scouting and driving partnerships with ISVs for verticals such as healthcare, retail and finance.…
Added 6 mins ago
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Software Product Manager- WXP Care Packs
HP
Spring, TX
- $105,050 to $161,800 USD / year
As a Software Product Manager, you will lead execution of the Service Delivery Partner integration experience into the WXP platform - specifically how Service Delivery Partners onboard,…
Added 6 mins ago
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Commercial PC HP BIOS Product Manager
HP
Spring, TX
- $147,050 to $230,850 USD / year
HP’s Personal Systems business spans PCs, displays, software, and services designed for commercial, consumer, and gaming customers worldwide. At the center of this portfolio is HP’s…
Added 7 mins ago
Plant Process Engineer
TRUCENT INC
Van Wert, OH
Ability to read, create and redline P&IDs, PFDs and engineering drawings; proficiency with AutoCAD or similar drafting software.
Added 7 mins ago
Structural Engineering Intern
HDR
Boston, MA
In the role of Intern Engineering, we'll count on you to:
Added 7 mins ago
Structural Engineering Intern
HDR
Rocky Hill, CT
In the role of Intern Engineering, we'll count on you to:
Added 7 mins ago
Applied Data Researcher
Figma
CA • New York, NY
…products, tools, and prototypes. You'll work across Data Science, Engineering, Product, Design, and AI Research, building directly and providing technical direction to teams of other…
Added 7 mins ago
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Program Manager
TRL11, Inc.
Irvine, CA
- $150,000 to $200,000 USD / year
…Irvine, CA, we are seeking a highly passionate person Program Manager who will be responsible for leading cross-functional teams in the execution of aerospace programs and product…

FREEDOM SOLUTIONS GR

Manager, Technical Support

Denver, CO, United States

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.

Apply on litera.wd12.myworkdayjobs.com About employer

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Job details

Pay: Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.
Posting language: English
Posted: Nov 12, 2026

Original job description

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work Hybrid: This is a hybrid role based in Denver or on the West Coast with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a high-performing team. You’ll own daily case operations and SLA management across Litera’s product suite, drive continuous improvement in CSAT, first contact resolution, and case quality, and partner cross-functionally with Engineering, Product, and QA to resolve escalations and close feedback loops. This is a player-coach leadership role where your ability to blend strategic thinking with hands-on operational discipline will keep support running at a high standard while developing the people and processes behind it. If you’re energized by leading teams, protecting service quality, and making support a competitive advantage, this is your opportunity.

What You’ll Deliver

Lead daily case operations across Litera’s product suite - overseeing ticket triage, SLA management, backlog reviews, and proactive escalation to ensure high-stakes legal accounts receive timely, high-quality support.
Build, coach, and develop a high-performing support team through weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching driven by performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards - enforcing consistency in tone, clarity, and documentation, and performing root cause analysis when KPIs decline to deploy improvement initiatives.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits and service improvement planning.
Partner cross-functionally with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Deliver operational reporting and dashboards (daily, weekly, monthly) that give senior leadership clear visibility into queue health, SLA adherence, CSAT, and risk.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.

What You’ll Bring

Must-Haves:

5+ years in technical or customer support with a minimum of 2 years in a leadership role, ideally within SaaS or legal technology.
Hands-on experience with support platforms and tools such as Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels - with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline with experience managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset with the ability to identify patterns in metrics, own root cause analysis, and drive data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Nice to Haves:

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Great candidates don’t check every box. If this role excites you but your experience doesn’t perfectly match every qualification, we encourage you to apply. You may be just the right person for this or another role at Litera.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on litera.wd12.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer experience
Coaching
Process improvement
Documentation
Root cause analysis
Reporting
Customer service
Zendesk
Salesforce
Jira
Legal studies
Document management
Onboarding
Quality assurance

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Work requirements

Jobs in the United States