Jobs in the United States

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Manager of Procurement, HY
Nitto Denko Corp.
Hydranautics: Oceanside
The Purchasing Manager is responsible for high level Purchasing, Supplier, and Supply Base Management for raw materials, equipment, supplies and services, managing the department metrics…
Added just now
CE
Maintenance Engineer - Facilities - Full Time (Caesars Palace LV)
Caesars Entertainment
Las Vegas, NV
- Full-time
Complete all additional tasks assigned by the Facilities Manager or authorized supervisors.
Added just now
TC
Industrial Engineering Manager-1
TJX Companies
Framingham, MA
- $104,800 to $136,200 USD / year
Industrial Engineer Manager | MMX Labor Standards Focus
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Survey Department Manager - UMIAQ Design
UIC Alaska
Anchorage, AK
UMIAQ Design is seeking a survey department manager to lead the survey team and manage a diverse portfolio of survey projects throughout Alaska. The successful candidate will direct…
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Manager of Technical Product Management
NextEra Energy
Juno Beach, FL
…with various internal teams such as Applied Math, Science, and Engineering & Technology to ensure timely and effective project execution within the Agile development framework. Employees in…
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Plywood Plant Manager
Boise Cascade is an equal employer
Elgin, OR
Must have the ability to work well with people at all levels and facilitate change and growth as needed in a team environment
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Regional Marketing Manager
Alliant Engineering
Jacksonville, FL
- $100,000 to $125,000 USD / year
As a Regional Marketing Manager, you will be responsible for leading marketing strategy and communications initiatives that support Alliant's growth objectives across the Southeast and…
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Mechanical Engineer
HEICO
Derby, KS
Under the direction of the Engineering Manager, this is a mid-level mechanical engineering position where the individual will review customer technical requirements, design…
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Field Services Manager - Midwest (Remote)
Peco Foods
Tuscaloosa, AL
The Field Service Manager owns a defined territory and serves as the subject matter expert (SME) on Peco products, making sure they meet and exceed customer needs. The role analyzes and…
Added 1 min ago
Associate Process Engineer - API (Recovery) NIGHTS
Novo Nordisk
Clayton, NC
Must be able to be on your feet for up to a 12-hour shift
Added 1 min ago
Controls Engineer - Hardware Designer
Davis Standard
Fulton, NY · Pawcatuck, CT
Perform other duties as assigned by the Controls and Electrical Engineering Manager.
Added 1 min ago
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Co-op-Manufacturing Engineering - Reedsville, PA-January-June 2027
Philips
Reedsville, Pennsylvania, United States, PA
- $25 to $29 USD / hour
Must have very strong communication and interpersonal skills · For our office-based teams, this means working in-person at least 3 days per week
Added 1 min ago
PA Construction Procurement Manager
ALLY Construction Services
Allentown, PA
Must have prior working experience with major equipment vendors (switchgear, AHUs, chillers, etc.) · Must have experience being a member of the team involved in request for proposal responses (RFP’s) and the formal presentation for a project
Added 1 min ago
PA Construction Superintendent
ALLY Construction Services
Allentown, PA
Act as point of contact, manager, coordinator and motivator to subcontractors and vendors on projects in the field.
Added 1 min ago
Structural Engineering Intern
HDR
Boston, MA
In the role of Intern Engineering, we'll count on you to:
Added 1 min ago
Structural Engineering Intern
HDR
Rocky Hill, CT
In the role of Intern Engineering, we'll count on you to:
Added 1 min ago
PA Project Manager
ALLY Construction Services
Allentown, PA
As a Project Manager reporting to a Sr. Project Manager, or Associate Director pending assignment, you will manage and lead the project team through the entire construction process – from…
Added 1 min ago
NJ Project Manager
ALLY Construction Services
Rahway, NJ
As a Project Manager reporting to a Sr. Project Manager, or Associate Director pending assignment, you will manage and lead the project team through the entire construction process – from…
Added 1 min ago
NJ Commercial Project Manager
ALLY Construction Services
Springfield, NJ
As a Project Manager reporting to a Sr. Project Manager, or Associate Director pending assignment, you will manage and lead the project team through the entire construction process – from…
Added 1 min ago
NJ Commercial Project Manager
ALLY Construction Services
Mount Laurel, NJ
As a Project Manager reporting to a Sr. Project Manager, or Associate Director pending assignment, you will manage and lead the project team through the entire construction process – from…
Added 1 min ago
Production Manager
Workstream Inc.
Fairfield, OH
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Added 1 min ago
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Agent Strategy Manager - Spanish Speaking
Decagon
New York, NY
- $160,000 to $220,000 USD / year
…outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments.…
Added 2 mins ago
UD
Assistant Project Manager
Unified Door and Hardware Group
Port Washington, NY
- $35 to $48 USD / hour
Ensures that Engineering functions are completed in accordance with established production and contract scope requirements
Added 2 mins ago
Product Manager, Wellbeing & Incentives
Quantum Health, Inc.
Remote, United States
The Product Manager owns the strategy, strategic discovery, roadmap, and operational implementation for chronic condition management, wellbeing and member incentives: aligning product…
Added 3 mins ago
Senior Factory Automation Electrical Systems Engineer Team Lead
The Boeing Company
Berkeley, MO
This position will report to the AUSS Senior Manager in Boeing Global Services Support Equipment.

FREEDOM SOLUTIONS GR

Manager, Technical Support

Denver, CO, United States

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.

Apply on litera.wd12.myworkdayjobs.com About employer

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Job details

Pay: Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.
Posting language: English
Posted: Nov 12, 2026

Original job description

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work Hybrid: This is a hybrid role based in Denver or on the West Coast with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a high-performing team. You’ll own daily case operations and SLA management across Litera’s product suite, drive continuous improvement in CSAT, first contact resolution, and case quality, and partner cross-functionally with Engineering, Product, and QA to resolve escalations and close feedback loops. This is a player-coach leadership role where your ability to blend strategic thinking with hands-on operational discipline will keep support running at a high standard while developing the people and processes behind it. If you’re energized by leading teams, protecting service quality, and making support a competitive advantage, this is your opportunity.

What You’ll Deliver

Lead daily case operations across Litera’s product suite - overseeing ticket triage, SLA management, backlog reviews, and proactive escalation to ensure high-stakes legal accounts receive timely, high-quality support.
Build, coach, and develop a high-performing support team through weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching driven by performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards - enforcing consistency in tone, clarity, and documentation, and performing root cause analysis when KPIs decline to deploy improvement initiatives.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits and service improvement planning.
Partner cross-functionally with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Deliver operational reporting and dashboards (daily, weekly, monthly) that give senior leadership clear visibility into queue health, SLA adherence, CSAT, and risk.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.

What You’ll Bring

Must-Haves:

5+ years in technical or customer support with a minimum of 2 years in a leadership role, ideally within SaaS or legal technology.
Hands-on experience with support platforms and tools such as Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels - with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline with experience managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset with the ability to identify patterns in metrics, own root cause analysis, and drive data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Nice to Haves:

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Great candidates don’t check every box. If this role excites you but your experience doesn’t perfectly match every qualification, we encourage you to apply. You may be just the right person for this or another role at Litera.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on litera.wd12.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer experience
Coaching
Process improvement
Documentation
Root cause analysis
Reporting
Customer service
Zendesk
Salesforce
Jira
Legal studies
Document management
Onboarding
Quality assurance

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Work requirements

Jobs in the United States