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Senior Engineering Manager, Product
Otter.ai
Mountain View, CA
- $230,000 to $290,000 USD / year
Otter.ai is seeking a Senior Engineering Manager, Product to lead an engineering team building our consumer-facing experiences that help people get more value from their conversations. You…
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Lead AI Engineer
Paramount
Los Angeles, CA
They must have features like retrieval augmented generation, tool or function calling, and agents
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R-00193264 Senior Software Test Engineer - Kinetic Effects
Dynetics, Inc
Huntsville, AL
…commercial fields, Leidos provides responsive, cost-effective engineering, scientific and IT solutions. Leidos is well known for our people-oriented culture, positive work environment,…
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Manufacturing Program Integrator
Dynetics Tech Sol, Inc
Huntsville, AL
…fields, Leidos-Dynetics provides responsive, cost-effective engineering, scientific and IT…
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Construction Manager - Electrical/I & C
Hoffman Construction Company
Boise, ID · ID · Hauser, ID · Kuna, ID · Moscow, ID · Post Falls, ID · Lewiston Orchards, ID
Position Summary: The Instrumentation and Controls (I&C) Construction Manager will work within the Construction Management Department and will report to the Project Manager. They will work…
Added 1 min ago
Technical Lead - Plant I&C Systems Design and Implementation
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
Support project engineering or manager with understanding execution metric and status, issues, risks, mitigation or recovering plans, and with review and actioning team productivity key…
Added 1 min ago
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Pre Construction Manager
RWE
Chicago, IL
- $120,000 to $160,000 USD / year
The overall purpose of the Pre Construction Manager is to lead and coordinate all preconstruction activities for utility-scale wind, solar, and storage renewable energy projects - including…
Added 1 min ago
Product Purchasing Manager
GT Sales & Manufacturing Inc
Wichita, KS
A Product/Purchasing Manager (P/PM) has two main areas of responsibility: Product management and Purchasing management. As Product Manager, the P/PM’s overall job is to manage and grow GT’s…
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Quality Inspector
United States
- $20 to $24 USD / hour
…and quality standards. This role reports to the QC Final Test Manager and also supports the Manufacturing team by helping ensure product quality, compliance, and customer satisfaction. The…
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Systems Engineer (Salesforce)
UT
…technology - collaborating with customer serviced, product manager, developers and IT, work to enhance the user experience achieve product…
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Design Manager
Actalent
Seattle, WA
- $60 to $70 USD / hour
Job Title: Design ManagerJob DescriptionThe Design Manager serves as the primary technical advocate for the Owner, overseeing external architecture and engineering teams as they convert…
Added 2 mins ago
Plant Engineer
Talen Generation LLC
Waterford, OH
Must have a valid driver’s license
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Senior Factory Automation Electrical Systems Engineer Team Lead
The Boeing Company
Berkeley, MO
Bachelor of Science degree in Engineering (with a focus in Electrical, Mechanical or Aeronautical), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent…
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Partner Account Manager - Automotive Systems Vendors / Platform Partner Ecosystem
Here
Birmingham, MI
- $96,600 to $138,000 USD / year
…transformation, providing the location intelligence, maps, data and technology that power some of the world's most advanced mobility experiences. As a Partner Account Manager, you'll own a…
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Senior EO/IR System IPT Lead and Senior Manager
The Boeing Company
Berkeley, MO
Level L (Senior Manager): Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, engineering data…
Added 3 mins ago
Senior Maintenance Planner
Rehlko
Sheboygan, WI
Under the direction of the Maintenance Manager, the Senior Maintenance Planner will Senior Maintenance Planner will be responsible for equipment reliability and maintenance management,…
Added 3 mins ago
Principal Product Manager, File
Everpure
Santa Clara, CA
At Everpure, we are transforming enterprise storage by delivering seamless, cloud-native data experiences across every workload. As Principal Product Manager for File on our FlashArray…
Added 3 mins ago
Technical Manager – AI Software and Transformation
Bosch
Plymouth, MI
For our Compute Performance business unit in North America, we are looking for a Technical Manager – AI Software and Processes to lead the regional strategy for applying artificial…
Added 3 mins ago
Sr. Product Manager
Bosch
Plymouth, MI
Analytical Translation: Strong capability to compile competitor benchmarking and qualitative user feedback into structured, clear data for the Product Manager.
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Prin EPC Project Mgr
Consumers Energy
JACKSON, MI
The Principal EPC Project Manager oversees highly complex Renewables, Electric Distribution, Generation and/or Gas projects to ensure they are completed on time and within budget. The…
Added 3 mins ago
Global PS&L Business Office Manager
Ford Motor Company
Livonia, MI
As the Global PS&L Business Office Manager, you will embody a forward-thinking, "jack of all trades" spirit - adept at synthesizing complex logistical data, aligning global teams, and…
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PTME CAFM & Investment Efficiency Machining Supervisor
Ford Motor Company
Dearborn, MI
Work with plant engineering and MOS teams to understand constraint/MOS data
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Graduate Engineer, Structural - Power - EDGE Job Details | Black & Veatch Family of Companies
Black & Veatch
Ann Arbor, MI
Collects, assimilates, and manages data for engineering work
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Senior Product Manager- Next-Generation Thermal Platforms
Trane Technologies
Grand Rapids, MI
The Sr. Product Manager- Next-Generation Thermal Platforms will serve to serve as the business and commercial leader for a flagship, clean-sheet product development initiative. Operating at…
Added 3 mins ago
Manager Risk and Forensics - Data Management
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Birmingham, AL · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Detroit, MI · Hartford, CT · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Jersey City, NJ · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tulsa, OK · Washington, DC
Bachelor’s degree in Data Science, Analytics, Statistics, Mathematics, Computer Science, Management Information Systems, Engineering, Business Analytics, Economics, or Finance. 6+ years of…

FREEDOM SOLUTIONS GR

Manager, Technical Support

Denver, CO, United States

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.

Apply on litera.wd12.myworkdayjobs.com About employer

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Job details

Pay: Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.
Posting language: English
Posted: Nov 12, 2026

Original job description

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work Hybrid: This is a hybrid role based in Denver or on the West Coast with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a high-performing team. You’ll own daily case operations and SLA management across Litera’s product suite, drive continuous improvement in CSAT, first contact resolution, and case quality, and partner cross-functionally with Engineering, Product, and QA to resolve escalations and close feedback loops. This is a player-coach leadership role where your ability to blend strategic thinking with hands-on operational discipline will keep support running at a high standard while developing the people and processes behind it. If you’re energized by leading teams, protecting service quality, and making support a competitive advantage, this is your opportunity.

What You’ll Deliver

Lead daily case operations across Litera’s product suite - overseeing ticket triage, SLA management, backlog reviews, and proactive escalation to ensure high-stakes legal accounts receive timely, high-quality support.
Build, coach, and develop a high-performing support team through weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching driven by performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards - enforcing consistency in tone, clarity, and documentation, and performing root cause analysis when KPIs decline to deploy improvement initiatives.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits and service improvement planning.
Partner cross-functionally with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Deliver operational reporting and dashboards (daily, weekly, monthly) that give senior leadership clear visibility into queue health, SLA adherence, CSAT, and risk.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.

What You’ll Bring

Must-Haves:

5+ years in technical or customer support with a minimum of 2 years in a leadership role, ideally within SaaS or legal technology.
Hands-on experience with support platforms and tools such as Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels - with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline with experience managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset with the ability to identify patterns in metrics, own root cause analysis, and drive data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Nice to Haves:

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Great candidates don’t check every box. If this role excites you but your experience doesn’t perfectly match every qualification, we encourage you to apply. You may be just the right person for this or another role at Litera.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on litera.wd12.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer experience
Coaching
Process improvement
Documentation
Root cause analysis
Reporting
Customer service
Zendesk
Salesforce
Jira
Legal studies
Document management
Onboarding
Quality assurance

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Work requirements

Jobs in the United States