Jobs in the United States

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Engineer II, Electrical Engineering
ASM
United States
…computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our…
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Lead AI Engineer
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They must have features like retrieval augmented generation, tool or function calling, and agents
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QUALITY ENGINEER
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Must have ability to move materials by lifting, pushing or pulling up to 50 pounds with assistance
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GIS Technician
LEIDOS ENGINEERING INC
United States
No two career paths will ever look the same. At Leidos, we know the most talented and diverse engineering professionals will always have a multitude of career choices; your time at Leidos…
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Manufacturing Program Integrator
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Huntsville, AL
…fields, Leidos-Dynetics provides responsive, cost-effective engineering, scientific and IT…
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Senior Associate Engineer, Product Software
Equinix (US) Enterprises, Inc.
United States
A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.
Added 1 min ago
Construction Manager - Electrical/I & C
Hoffman Construction Company
Boise, ID · ID · Hauser, ID · Kuna, ID · Moscow, ID · Post Falls, ID · Lewiston Orchards, ID
Extensive experience in industrial and/or hi-tech semiconductor manufacturing projects is required.
Added 1 min ago
Sr Engineer - Supply Chain
GE Vernova Operations LLC
United States
…researchers representing virtually every major scientific and engineering discipline. Collectively, they are driving major research programs and initiatives to decarbonize power, accelerate…
Added 2 mins ago
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Senior Forward Deployed Engineer (GenAI, AWS)
Provectus
NY · CT · NJ · San Francisco Bay Area, CA
- $180,000 to $250,000 USD / year
Strong engineering fundamentals. Dropped into an unfamiliar codebase or language, you’re productive. Python and/or TypeScript proficiency; depth matters more than stack
Added 2 mins ago
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Technical Support Engineer
Paradigm Health
Remote, United States
- $120,000 to $150,000 USD / year
…to resolve the majority of tickets autonomously - reducing Engineering and Product dependency - while also serving as the internal expert who diagnoses root causes and drives continuous…
Added 3 mins ago
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Metrology Tech IV
Rehlko
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- $28.25 to $42.35 USD / hour
Operate and program CMM and vision measurement systems for first article inspection, engineering requests, and production support
Added 3 mins ago
AI Agent Engineer (Controls)
Ford Motor Company
Redford, MI
If you are a high-tech builder, thinker, or innovator who thrives at the intersection of software, hardware, and massive scale, ATP is where you belong. Join us, and write the next chapter…
Added 3 mins ago
Principal Product Manager, File
Everpure
Santa Clara, CA
This type of work - work that changes the world - is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
Added 3 mins ago
Global PS&L Business Office Manager
Ford Motor Company
Livonia, MI
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related analytical field
Added 3 mins ago
Director, Product Management
Ford Motor Company
Dearborn, MI
…initiatives across Global Product Creation by bringing Product, Engineering, Platform, and Business teams together to design and build solutions that deliver measurable business outcomes.…
Added 3 mins ago
Sensory Technology Buyer – Electronics
Ford Motor Company
Dearborn, MI
This position is hybrid with a requirement to be onsite four or more days per week
Added 4 mins ago
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Advertising Sales Intern
DIRECTV
Detroit, MI
- $20 to $28 USD / hour
Duration: 10-week hybrid internship (in New York City office 2 days per week) · Eligibility: Must have full U.S
Added 6 mins ago
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Music Metadata Coordinator
Luminate
Tampa, FL
- $52,000 USD / year
Collaborate with content operations, engineering, and product teams to improve metadata systems and workflows
Added 7 mins ago
Markets Technology - Site Reliability Engineer, VP
Citibank, N.A.
United States
…Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global…
Added 8 mins ago
Director of Product, Clover R&D
Clover Health
Remote, United States
…applications, manage complex data ecosystems, and provide efficient tech solutions across the organization. Our goal is simple: we make it easy for the business to do what’s right for…
Added 9 mins ago
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Director of Technology - Remote
UnitedHealth Group
Eden Prairie, MN
- $134,600 to $230,800 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 9 mins ago
BUILDING SERVICE LEADER - STROGER
IL
Cleans and maintains assigned areas, by removing trash, dusting, mopping and wet mopping floor; strips, waxes and buffs floors as assigned to Floor Tech Team
Added 9 mins ago
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Co-op-Manufacturing Engineering - Reedsville, PA-January-June 2027
Philips
Reedsville, Pennsylvania, United States, PA
- $25 to $29 USD / hour
Must have very strong communication and interpersonal skills · For our office-based teams, this means working in-person at least 3 days per week
Added 11 mins ago
Product Manager, Wellbeing & Incentives
Quantum Health, Inc.
Remote, United States
…more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost –…
Added 11 mins ago
Senior Director Verification SOC Engineering
Synopsys
Austin, TX
Experience in Consumer/Automotive/HPC/AI domains is a must have

FREEDOM SOLUTIONS GR

Manager, Technical Support

Denver, CO, United States

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.

Apply on litera.wd12.myworkdayjobs.com About employer

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Job details

Pay: Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.
Posting language: English
Posted: Nov 12, 2026

Original job description

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work Hybrid: This is a hybrid role based in Denver or on the West Coast with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a high-performing team. You’ll own daily case operations and SLA management across Litera’s product suite, drive continuous improvement in CSAT, first contact resolution, and case quality, and partner cross-functionally with Engineering, Product, and QA to resolve escalations and close feedback loops. This is a player-coach leadership role where your ability to blend strategic thinking with hands-on operational discipline will keep support running at a high standard while developing the people and processes behind it. If you’re energized by leading teams, protecting service quality, and making support a competitive advantage, this is your opportunity.

What You’ll Deliver

Lead daily case operations across Litera’s product suite - overseeing ticket triage, SLA management, backlog reviews, and proactive escalation to ensure high-stakes legal accounts receive timely, high-quality support.
Build, coach, and develop a high-performing support team through weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching driven by performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards - enforcing consistency in tone, clarity, and documentation, and performing root cause analysis when KPIs decline to deploy improvement initiatives.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits and service improvement planning.
Partner cross-functionally with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Deliver operational reporting and dashboards (daily, weekly, monthly) that give senior leadership clear visibility into queue health, SLA adherence, CSAT, and risk.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.

What You’ll Bring

Must-Haves:

5+ years in technical or customer support with a minimum of 2 years in a leadership role, ideally within SaaS or legal technology.
Hands-on experience with support platforms and tools such as Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels - with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline with experience managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset with the ability to identify patterns in metrics, own root cause analysis, and drive data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Nice to Haves:

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Great candidates don’t check every box. If this role excites you but your experience doesn’t perfectly match every qualification, we encourage you to apply. You may be just the right person for this or another role at Litera.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on litera.wd12.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer experience
Coaching
Process improvement
Documentation
Root cause analysis
Reporting
Customer service
Zendesk
Salesforce
Jira
Legal studies
Document management
Onboarding
Quality assurance

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Work requirements

Jobs in the United States