Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Plasma Center Technician – Phlebotomy
USA - 3387 BioLife Plasma Services, LP
Stevens Point, WI
This role is truly part-time, with most shifts lasting between 4 to 6 hours a day, 3+ days per week—designed to fit your life
Added just now
Phlebotomy Technician – Plasma Center
USA - 3387 BioLife Plasma Services, LP
Stevens Point, WI
This role is truly part-time, with most shifts lasting between 4 to 6 hours a day, 3+ days per week—designed to fit your life
Added just now
Phlebotomist - On the job Training
USA - 3387 BioLife Plasma Services, LP
Stevens Point, WI
This role is truly part-time, with most shifts lasting between 4 to 6 hours a day, 3+ days per week—designed to fit your life
Added just now
Donor Phlebotomist – Plasma Center
USA - 3387 BioLife Plasma Services, LP
Stevens Point, WI
This role is truly part-time, with most shifts lasting between 4 to 6 hours a day, 3+ days per week—designed to fit your life
Added just now
Phlebotomy Technician – No Experience Required
USA - 3387 BioLife Plasma Services, LP
Stevens Point, WI
This role is truly part-time, with most shifts lasting between 4 to 6 hours a day, 3+ days per week—designed to fit your life
Added just now
Seasonal Sales Associate - North County Mall
Claires Essentials LLC
Escondido, CA
· Maintain certification requirements and complete ongoing piercing skill development training.
Added just now
CE
Sales Associate
Claires Essentials LLC
Fort Smith, AR
- From $14 USD / hour
· Maintain certification requirements and complete ongoing piercing skill development training.
Added just now
Hospice Patient Care RN Manager
Gentiva Hospice
Temple, TX
We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure…
Added just now
Hospice Patient Care RN Manager
Gentiva Hospice
North Charleston, SC
We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure…
Added 1 min ago
Quality SME, Production & Process Controls
Baxter Healthcare Corporation
Marion, NC
…a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional…
Added 1 min ago
AS
LEAD DIRECT SUPPORT PROFESSIONAL
Apis Services Inc
Philadelphia, PA
- $18.45 USD / hour
The Lead Direct Support Professional supports the Residential Manager with maintaining daily program operations in accordance with organizational requirements and applicable federal, state,…
Added 2 mins ago
Event Operations Supervisor, Audio Visual - Grand Hyatt DC
Encore Global
Washington, DC
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure…
Added 2 mins ago
Event Sr. Technical Lead, Audio Visual - The Grand Hyatt DC
Encore Global
Washington, DC
…between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Buffalo Grove, IL
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 2 mins ago
Operations Manger - Leadership Bench Program
Meijer Great Lakes LP
Lansing, MI
…full-time position focused on learning our business, culture, and operations. Through hands-on training and development, you'll build the skills and experience needed to lead at the manager…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Philadelphia, PA
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 2 mins ago
PO
Fitness Center General Manager
Plus One, an Optum Company
LinkedIn - San Francisco, CA, CA
- $33 to $36 USD / hour
We are currently seeking a reliable and dedicated General Fitness Manager to work at a high-profile company’s fitness center located in San Francisco, CA.
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Annapolis, MD
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 2 mins ago
Center Manager - Wellness and Aesthetics
PLACEM!NT by TZ Consulting
Houston, TX
As Center Manager you will run day-to-day operations, support the medical team, and own the patient experience, from resolving a concern in the moment to keeping satisfaction high. You will…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Loxahatchee Groves, FL
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 2 mins ago
Operational Due Diligence Lead
UTIMCO
Austin, TX
Thorough working knowledge of external manager operations, fund documentation, service provider oversight, audit reports, compliance materials, technology controls, and operational risk…
Added 3 mins ago
TI
Sr. EHS Manager
TRP Infrastructures Services
Hiram, GA
- $11,000 to $12,000 USD / year
The Sr. EHS Manager provides leadership within the Region locations and its functional framework, while partnering with TRP Leaders to establish vision and strategy and advance a culture of…
Added 3 mins ago
Sales Marketing Manager
Magna Hospitality Group
San Diego, CA
The Sales & Marketing Manager works closely with hotel leadership and the Operations, Front Office, Food & Beverage, and Catering teams to ensure sales goals are achieved and guests receive…
Added 3 mins ago
MH
Bistro Attendant (part-time)
Magna Hospitality Group
San Diego, CA
- Part-time
Typically 2–4 days per week for part-time team members
Added 3 mins ago
Program Manager, Partner Capability
Atlassian
Salt Lake City, UT
The Program Manager, Partner Capability reports into the Head of Partner GTM Ops and owns four connected outcomes: a shared, evidence-based capability building framework for strong partner…

FREEDOM SOLUTIONS GR

Manager, Technical Support

Denver, CO, United States

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.

Apply on litera.wd12.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.
Posting language: English
Posted: Nov 12, 2026

Original job description

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work Hybrid: This is a hybrid role based in Denver or on the West Coast with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a high-performing team. You’ll own daily case operations and SLA management across Litera’s product suite, drive continuous improvement in CSAT, first contact resolution, and case quality, and partner cross-functionally with Engineering, Product, and QA to resolve escalations and close feedback loops. This is a player-coach leadership role where your ability to blend strategic thinking with hands-on operational discipline will keep support running at a high standard while developing the people and processes behind it. If you’re energized by leading teams, protecting service quality, and making support a competitive advantage, this is your opportunity.

What You’ll Deliver

Lead daily case operations across Litera’s product suite - overseeing ticket triage, SLA management, backlog reviews, and proactive escalation to ensure high-stakes legal accounts receive timely, high-quality support.
Build, coach, and develop a high-performing support team through weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching driven by performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards - enforcing consistency in tone, clarity, and documentation, and performing root cause analysis when KPIs decline to deploy improvement initiatives.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits and service improvement planning.
Partner cross-functionally with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Deliver operational reporting and dashboards (daily, weekly, monthly) that give senior leadership clear visibility into queue health, SLA adherence, CSAT, and risk.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.

What You’ll Bring

Must-Haves:

5+ years in technical or customer support with a minimum of 2 years in a leadership role, ideally within SaaS or legal technology.
Hands-on experience with support platforms and tools such as Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels - with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline with experience managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset with the ability to identify patterns in metrics, own root cause analysis, and drive data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Nice to Haves:

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Great candidates don’t check every box. If this role excites you but your experience doesn’t perfectly match every qualification, we encourage you to apply. You may be just the right person for this or another role at Litera.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on litera.wd12.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer experience
Coaching
Process improvement
Documentation
Root cause analysis
Reporting
Customer service
Zendesk
Salesforce
Jira
Legal studies
Document management
Onboarding
Quality assurance

Report this job

Work requirements

Jobs in the United States