Jobs in the United States

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Added 1 min ago
Strategy Manager
Coinflow
Chicago, IL
- Hands-on with AI tools and automation for research and outbound; we use them heavily
Added 1 min ago
CH
Class A or B CDL Driver Equipment Operator Manual Transmission
Clean Harbors
Longview, TX
- $22 to $24 USD / hour
Class A CDL License required; no restrictions
Added 1 min ago
CH
Facilities Maintenance Technician (1st Shift)
Cardinal Health 108, LLC
United States
- $22.3 to $37.12 USD / hour
…team. Occasionally assists with real-time troubleshooting of automation technology issues. The Facilities Maintenance Technician will be a part of the overall site Asset Management team…
Added 1 min ago
CH
Technology Internship (Summer 2027)
Cardinal Health 5, LLC
United States
- $25 USD / hour
Must have unlimited work authorization in the United States without the need for employer sponsorship, now or at any time in the future
Added 1 min ago
Sales Executive | Sales Manager | Enterprise Vertical Team
ADP
CA Home Office, CA · CO Home Office, CO · NV Home Office, NV · NM Home Office, NM · OR Home Office, OR · WA Home Office, WA
…to ensure that all Sales Associates utilize the Salesforce Automation System and implement an audit procedure to ensure…
Added 2 mins ago
Senior Factory Automation Electrical Systems Engineer Team Lead
The Boeing Company
Berkeley, MO
Boeing Global Services (BGS) is seeking a Senior Factory Automation Electrical Systems Engineer Team Lead to lead our team in Berkeley, Missouri. In this role, you will join a team of…
Added 3 mins ago
Senior Staff Consulting Engineer, Electromagnetics, Power & Systems
Synopsys
Sunnyvale, CA
…high-power electronics, finite element analysis, and simulation automation with strong communication and consulting skills. You translate complex technical needs into practical strategies,…
Added 3 mins ago
Senior Manager, Integrated Marketing Campaigns
Nebius
Remote, United States
Added 3 mins ago
Controls Engineer
BorgWarner Industrial Solutions LLC
Hendersonville, NC
…manufacturing operations. This role will play a key part in driving automation strategy, educating other engineers, and ensuring high-performance, safety, and scalability of electrical…
Added 3 mins ago
Director, Head of Client Service – Archer Managed Account Services (MAS)
ewminds consulting Services
Tredyffrin Township, PA
Identify opportunities to improve service delivery through process optimization, automation, and technology enablement.
Added 4 mins ago
AI Solutions Engineer-Wealth Management Marketing
JPMC page
Columbus, OH
Experience with low-code and no-code platforms, including automation and workflow tools and agent builders, and a clear understanding of where these tools reach their limits and code is…
Added 4 mins ago
CC
Sage Intacct Implementations Functional Lead, Manager
CrossCountry Consulting
Remote, United States
- $115,000 to $170,000 USD / year
Sage Intacct Implementation Specialist certification required
Added 4 mins ago
Data Engineer
Kimball Midwest
Columbus, OH
Participate in technical discussions, peer reviews, documentation, and continuous improvement efforts, including opportunities to responsibly use AI and automation.
Added 5 mins ago
Director, Information Security
Cisco
Washington, DC
Cybersecurity Operations & AI Innovation: Act as an AI champion, leveraging machine learning and automation to modernize security operations and risk management.
Added 5 mins ago
A
Senior Technical Consultant - Network SecOps
AHEAD
Remote, United States
- $180,000 to $210,000 USD / year
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the…
Added 6 mins ago
CC
Financial Accountant
Capitol Companies
Chantilly, VA
- $84,000 to $90,000 USD / year
· Use accounting systems, automation, and AI-assisted tools to improve efficiency, reporting, analysis, and problem-solving.
Added 6 mins ago
Cyber Risk Specialist II
Jabil Inc.
St. Petersburg/Tampa, FL
Recommend and implement enhancements to cyber risk measurement methodologies, reporting automation, and dashboard design.
Added 6 mins ago
Senior Platform Engineer
Sully.ai
Santa Clara
…cost-efficient deployments across regions while standardizing developer experience and platform…
Added 6 mins ago
BM
Microsoft Presales Architect - MA/NH/RI/CT/ME Area
Blue Mantis
Remote, United States
- $190,000 to $205,000 USD / year
Added 6 mins ago
Area Field Engineer (Siteworks)
Bechtel
Clay, NY
Coordinate and monitor the interface between the construction automation plan and the project controls program at the jobsite.
Added 7 mins ago
Jr. SQL Developer
Merchants
Buffalo, NY
We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or in office the remaining days
Added 7 mins ago
Technology Transformation Associate - Winter 2027
Grant Thornton
Philadelphia, PA
…business with improvements in operational efficiency (e.g. automation), identification of new and alternative revenue models, customer and user experience, and with many other…
Added 7 mins ago
GT
Technology Transformation Associate - Winter 2027
Grant Thornton
Denver, CO
- $90,000 USD / year
…business with improvements in operational efficiency (e.g. automation), identification of new and alternative revenue models, customer and user experience, and with many other…
Added 7 mins ago
Technology Transformation Associate - Winter 2027
Grant Thornton
Dallas, TX
…business with improvements in operational efficiency (e.g. automation), identification of new and alternative revenue models, customer and user experience, and with many other…
Added 7 mins ago
GT
Technology Transformation Associate - Winter 2027
Grant Thornton
Chicago, IL
- $90,000 USD / year
…business with improvements in operational efficiency (e.g. automation), identification of new and alternative revenue models, customer and user experience, and with many other…

FREEDOM SOLUTIONS GR

Manager, Technical Support

Denver, CO, United States

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.

Apply on litera.wd12.myworkdayjobs.com About employer

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Job details

Pay: Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.
Posting language: English
Posted: Nov 12, 2026

Original job description

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work Hybrid: This is a hybrid role based in Denver or on the West Coast with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a high-performing team. You’ll own daily case operations and SLA management across Litera’s product suite, drive continuous improvement in CSAT, first contact resolution, and case quality, and partner cross-functionally with Engineering, Product, and QA to resolve escalations and close feedback loops. This is a player-coach leadership role where your ability to blend strategic thinking with hands-on operational discipline will keep support running at a high standard while developing the people and processes behind it. If you’re energized by leading teams, protecting service quality, and making support a competitive advantage, this is your opportunity.

What You’ll Deliver

Lead daily case operations across Litera’s product suite - overseeing ticket triage, SLA management, backlog reviews, and proactive escalation to ensure high-stakes legal accounts receive timely, high-quality support.
Build, coach, and develop a high-performing support team through weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching driven by performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards - enforcing consistency in tone, clarity, and documentation, and performing root cause analysis when KPIs decline to deploy improvement initiatives.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits and service improvement planning.
Partner cross-functionally with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Deliver operational reporting and dashboards (daily, weekly, monthly) that give senior leadership clear visibility into queue health, SLA adherence, CSAT, and risk.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.

What You’ll Bring

Must-Haves:

5+ years in technical or customer support with a minimum of 2 years in a leadership role, ideally within SaaS or legal technology.
Hands-on experience with support platforms and tools such as Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels - with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline with experience managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset with the ability to identify patterns in metrics, own root cause analysis, and drive data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Nice to Haves:

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Great candidates don’t check every box. If this role excites you but your experience doesn’t perfectly match every qualification, we encourage you to apply. You may be just the right person for this or another role at Litera.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on litera.wd12.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer experience
Coaching
Process improvement
Documentation
Root cause analysis
Reporting
Customer service
Zendesk
Salesforce
Jira
Legal studies
Document management
Onboarding
Quality assurance

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Work requirements

Jobs in the United States