Jobs in the United States

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Director of Technology - Remote
UnitedHealth Group
Eden Prairie, MN
- $134,600 to $230,800 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 1 min ago
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Technology Internship (Summer 2027)
Cardinal Health 5, LLC
United States
- $25 USD / hour
Must have unlimited work authorization in the United States without the need for employer sponsorship, now or at any time in the future
Added 2 mins ago
Product Manager, Wellbeing & Incentives
Quantum Health, Inc.
Remote, United States
Lead product decisions with design, engineering, clinical, and operations partners to deliver solutions that meet functional, usability, accessibility, and performance needs.
Added 2 mins ago
Principal Consultant - Software Engineer
Torq
Plano, TX
At Torq, we work with forward-thinking organizations to design and deliver modern, scalable software solutions. We’re looking for a Principal Software Engineer to help lead these efforts -…
Added 2 mins ago
Principal Consultant – Modern Data & Analytics Engineering
Torq
Plano, TX
Are you driven by the challenge of turning complex, fragmented data into scalable solutions that people can trust and use? Do you enjoy working across architecture, engineering, analytics,…
Added 2 mins ago
Managing Consultant Engineer - ServiceNow - Digital Velocity
CDW Technologies, LLC
Remote, United States
…develop ServiceNow services offerings across multiple technology solutions that provide significant value. Supports complex engagements across multiple…
Added 3 mins ago
Strategic Account Manager
Flex
Remote, United States
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices
Added 3 mins ago
Field Service Engineer
Synopsys
Sunnyvale, CA
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP,…
Added 3 mins ago
Senior Staff Consulting Engineer, Electromagnetics, Power & Systems
Synopsys
Sunnyvale, CA
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP,…
Added 3 mins ago
Senior Director Verification SOC Engineering
Synopsys
Austin, TX
Experience in Consumer/Automotive/HPC/AI domains is a must have
Added 3 mins ago
PE Partnerships Lead
Profound
New York, NY · San Francisco, CA
working with Sales, Customer Success, and Solutions to take them from first introduction
Added 3 mins ago
Controls Engineer
BorgWarner Industrial Solutions LLC
Hendersonville, NC
Electrical Controls Engineer (Industrial Solutions)
Added 4 mins ago
AI Solutions Engineer-Wealth Management Marketing
JPMC page
Columbus, OH
Take AI from a promising idea to a tool that a marketing team uses every day. As an AI Solutions Engineer, you’ll work directly with content and creative teams to tackle repetitive tasks,…
Added 4 mins ago
Visual Designer, Events – Wealth Management Marketing
JPMC page
Columbus, OH
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate,…
Added 4 mins ago
Enterprise Architect
Sorenson Communications, LLC
Salt Lake City, UT
…governance across the organization. This role ensures that new solutions align with enterprise architecture principles, approved technology standards, and long-term platform…
Added 4 mins ago
Data Engineer
Kimball Midwest
Columbus, OH
…role is responsible for building and supporting reliable data solutions that make accurate, timely, and trusted data available for reporting, analytics, operational processes, and emerging…
Added 4 mins ago
MCTP Workstation Controller (PTOC)
CALIBRE Systems, Inc.
Ft. Leavenworth, KS
CALIBRE is an Employee-Owned AI transformation company delivering mission focused solutions. We are seeking a MCTP Workstation Controller (PTOC) to support the Mission Command Training…
Added 5 mins ago
Customer Experience Manager
Cisco
New York, NY
Must live within commuting distance and be able to work hybrid within the Greater New York Metropolitan locations and surrounding areas
Added 5 mins ago
Director, Information Security
Cisco
Washington, DC
…beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide…
Added 5 mins ago
Customer Operations Lead
Modaxo Inc
Remote, United States
Problem solving: looks past the request to the real need, understands how people actually work, forms a hypothesis, isolates the cause, and designs practical solutions that fit.
Added 5 mins ago
Operational Due Diligence Lead
UTIMCO
Austin, TX
Prepare, review, and refine written ODD reports that clearly describe operational frameworks, risk issues, proposed solutions, and best-practice recommendations
Added 6 mins ago
Senior Machine Learning Engineer
Atlassian
San Francisco, CA
…challenges into manageable components and developing innovative…
Added 6 mins ago
Program Manager, Partner Capability
Atlassian
Salt Lake City, UT
Inventory existing partner practices, partner solutions, capability programs, and proven regional approaches to establish the baseline for what good looks like.
Added 6 mins ago
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Microsoft Presales Architect - MA/NH/RI/CT/ME Area
Blue Mantis
Remote, United States
- $190,000 to $205,000 USD / year
…translating client needs into actionable, scalable Microsoft-focused solutions. Operating at the intersection of business and technology, this role leads discovery, develops solution…
Added 7 mins ago
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AI Software Business Development Manager
HP
Spring, TX · Palo Alto, CA
- $130,700 to $205,200 USD / year
…with an innovation and customer-centered mindset, delivering solutions for our enterprise, mid-market, and SMB customers. Within the Commercial PC business is the AI Software Ecosystem team…

FREEDOM SOLUTIONS GR

Manager, Technical Support

Denver, CO, United States

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.

Apply on litera.wd12.myworkdayjobs.com About employer

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Job details

Pay: Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD.
Posting language: English
Posted: Nov 12, 2026

Original job description

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work Hybrid: This is a hybrid role based in Denver or on the West Coast with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters As Manager of Technical Support, you’ll lead Litera’s frontline support function - directly shaping the customer experience for the world’s top law firms while building and coaching a high-performing team. You’ll own daily case operations and SLA management across Litera’s product suite, drive continuous improvement in CSAT, first contact resolution, and case quality, and partner cross-functionally with Engineering, Product, and QA to resolve escalations and close feedback loops. This is a player-coach leadership role where your ability to blend strategic thinking with hands-on operational discipline will keep support running at a high standard while developing the people and processes behind it. If you’re energized by leading teams, protecting service quality, and making support a competitive advantage, this is your opportunity.

What You’ll Deliver

Lead daily case operations across Litera’s product suite - overseeing ticket triage, SLA management, backlog reviews, and proactive escalation to ensure high-stakes legal accounts receive timely, high-quality support.
Build, coach, and develop a high-performing support team through weekly 1:1s, quarterly reviews, career growth planning, and targeted coaching driven by performance metrics (AHT, FCR, CSAT).
Own customer experience and case quality standards - enforcing consistency in tone, clarity, and documentation, and performing root cause analysis when KPIs decline to deploy improvement initiatives.
Drive continuous process improvement by identifying recurring patterns, refining playbooks and documentation, introducing automation, and leading QA audits and service improvement planning.
Partner cross-functionally with Engineering, Product, and QA to manage escalations, close customer feedback loops, and ensure support-level issues are resolved efficiently.
Deliver operational reporting and dashboards (daily, weekly, monthly) that give senior leadership clear visibility into queue health, SLA adherence, CSAT, and risk.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we’ll work with you to meet your needs.

What You’ll Bring

Must-Haves:

5+ years in technical or customer support with a minimum of 2 years in a leadership role, ideally within SaaS or legal technology.
Hands-on experience with support platforms and tools such as Zendesk, Salesforce Service Cloud, Jira, and analytics/reporting dashboards.
Proven ability to coach and develop support teams across experience levels - with a player-coach mindset and willingness to step in on complex cases.
Strong operational discipline with experience managing SLAs, entitlement rules, and high-volume case workflows.
Analytical mindset with the ability to identify patterns in metrics, own root cause analysis, and drive data-informed improvements.
Bachelor’s degree in Business, IT, Legal Studies, or equivalent experience.

Nice to Haves:

Knowledge of KCS methodology and familiarity with case deflection tools or Service Improvement Plans.
Experience with Litera products or legal document management systems.
Background designing support onboarding programs, playbooks, or quality assurance frameworks.
Experience managing escalations for high-value enterprise or legal accounts.

Great candidates don’t check every box. If this role excites you but your experience doesn’t perfectly match every qualification, we encourage you to apply. You may be just the right person for this or another role at Litera.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants The base salary range for this role is $100,000 to $115,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on litera.wd12.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer experience
Coaching
Process improvement
Documentation
Root cause analysis
Reporting
Customer service
Zendesk
Salesforce
Jira
Legal studies
Document management
Onboarding
Quality assurance

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Work requirements

Jobs in the United States