Customer Service Representative

Join our growing team and start a career making a difference in the clean energy economy! Frederickson Electric has a vision of a sustainable future, which we’re achieving by building clean energy systems for our community. Our mission is to “electrify everything”, providing solutions to replace fossil fuel systems with clean alternatives such as electric heat pumps, electric vehicle charging, solar power with battery storage, energy efficiency upgrades, and more. We’re seeking a customer service representative to help provide our customers with a great experience while achieving their electrification goals.

The Customer Service Representative (CSR) ensures that a client’s first interaction with our team is first rate in terms of service quality. The CSR provides options for service appointments and sales appointments with the appropriate department personnel (electrical, solar, or HVAC).

Primary Responsibilities

• Maintain scripting for quality interactions with inbound client base.
• Follow up on email and website inquiries.
• Direct clients to the correct department for their needs and offer appointment windows for sales and service technicians.
• Make outbound calls to schedule recurring service appointments.
• Maintain customer database, ensuring complete, accurate, and up to date information.
• Respond to customer inquiries regarding company schedule, lead times, invoicing, and general questions.
• Effectively manage client concerns through clear communication, expediently addressing all questions or problems.
• Assist project managers with obtaining permits and scheduling inspections.
• Assist project managers with customer applications and forms for utility services and rebates.
• Track issues with solar and HVAC systems via online monitoring platforms.
• General administrative duties to assist with the overall efficiency of the team.

Requirements

• Minimum of one year of interactive customer experience, preferably in a sales environment.
• Good computer skills. Prior experience with CRM software, especially ServiceTitan, is a plus.
• Customer service orientation, excellent interpersonal skills.
• Superb phone skills.
• Ability to manage customer records and files. Accurate spelling and data entry.
• Work on-site at our office in Port Townsend – this is not a remote position to start, but remote work could be possible later.

Benefits

• 100% paid medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (holidays, vacation, and sick time)
• Paid training, career growth opportunities
• Life insurance