JOB INFORMATION
Join the vibrant, community-minded team at Frederick County Public Libraries (FCPL)! We are seeking a creative, energetic, and visionary individual to become part of our team.
Located in Central Maryland between Washington D.C. and Baltimore, FCPL is a rapidly developing system of nine libraries and two bookmobiles. Our mission is to facilitate the public's freedom to explore, to invent, and to transform. FCPL connects people to ideas and to each other, helping to foster individual and community growth.
Exempt; full-time; 40 hours per week (varied workdays and hours within FCPL operating schedule); full benefits; subject to system wide reassignment This supervisory-level position oversees the daily delivery of circulation services at a library branch, ensuring consistent, efficient, and customer-centered operations. The Circulation Services Supervisor I hires, trains, schedules, and provides performance feedback to circulation staff, maintaining high service standards and resolving routine patron issues using established procedures. Work at this level involves managing moderately complex circulation functions, supporting branch initiatives, and contributing to system-wide work teams without leading system-wide efforts. The position exercises independent judgment in staff scheduling and customer service resolution, and recommends - rather than establishes - policy or procedural changes, with decisions typically reviewed by higher-level leadership. Supervision is received from the Branch Administrator.
NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.
TOTAL COMPENSATION PACKAGE:
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
- 11 days of Vacation leave with increase after 2 years of employment
- 15 days of Sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
- Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
- Employee Health Center with no or low-cost primary and urgent care
- 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
- Participation in the Maryland State Retirement and Pension System
- Vesting after 10 years of service
- Additional service credit for eligible previous public service, military service, etc.
- Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
- Generous Tuition Reimbursement Program
- Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan
NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.
For more information, visit our benefits page on the Frederick County Government job opportunities webpage.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
- Ensure efficient delivery of circulation services to Library patrons
- Direct, supervise, evaluate, and train circulation staff
- Interview and participate in the selection of new staff
- Develop and monitor weekly work schedules
- Ensure that the circulation staff provides quality customer service in circulation-related duties and interactions
- Resolve patrons’ circulation complaints and problems
- Collaborate with staff across departments to support consistent, efficient, and system-aligned public service operations
- Coordinate with staff across departments to support the organization, accessibility, and maintenance of library collections
- Provide general public service support by assisting patrons with reference, advisory, and information-seeking needs
- Assist patrons in using library resources and technologies and perform basic searches to support information access
- Serve on the Branch Management Team and participate in branch and system-wide work teams
- Recommend internal and system-wide policy and procedural changes related to circulation services
- Handle money flow from customers and machines
- Oversee routine financial reconciliation processes to support accurate reporting and deposit preparation
- Serve as Person in Charge on a rotating basis to ensure continuity of branch operations
- Support building operations by assisting with facility coordination and maintenance-related needs
- Promote a user-centered and inclusive library environment aligned with DEIB principles
- Support collection management activities by assisting with weeding, inventory, and analysis of collection-related data
- Coordinate shelving-related needs by managing storage inquiries and facilitating movement of shelving materials
- Support meeting room operations by ensuring adherence to policies and assisting with patron and staff inquiries
- Contribute to the development and delivery of library programs as needed
- May perform duties as a Passport Acceptance Agent, to include executing passport applications
- Perform other related duties as required
To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.QUALIFICATIONS AND REQUIREMENTS The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Bachelor's degree from an accredited college or university
- 2 years of professional or para-professional library work experience
- 1 year of experience supervising or directing the work of others
Substitutions for the above-listed required education and experience are an Associate’s Degree with 4 years experience as described above including at least 1 year of experience supervising or directing the work of others or a Master of Library Science degree (ALA accredited program) and 1 year of experience supervising or directing the work of others.
KNOWLEDGE/SKILLS/ABILITIES
A successful incumbent operating in this role displays the following:
- Intermediate knowledge of public library practices and procedures, including circulation services
- Knowledge of management practices and principles
- Strong and effective clerical skills and written/spoken (English) communication skills
- Skill in customer service
- Ability to effectively access and utilize FCPL's computerized systems
- Ability to alphabetize, read and count, as well as accuracy in working with numbers and decimals
- Ability to effectively supervise and direct the work of others, including the ability to effectively train employees
- Ability to organize work, determine priorities, make decisions and complete assigned duties with minimal supervision
- Ability to develop and maintain effective working relationships with co-workers and the general public
- Ability to analyze problems and recommend solutions
- May require the ability to become certified as a Passport Acceptance Agent from the U.S. Department of State within 180 days of hire and maintain certification
PREFERENCE MAY BE GIVEN FOR
- Work experience providing direct customer service to the public
- Current Frederick County Public Library employee
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- While working in this position, the employee is required to frequently sit, walk, lift up to 20 pounds, reach and perform repetitive motions; occasionally push up to 40 pounds
- While working in this position, the employee is required to constantly work indoors
ADDITIONAL INFORMATION / EXAMINATION PROCESS
- Failure to meet or maintain the minimum qualifications or additional requirements may result in disciplinary action up to and including termination
- Ability to provide own transportation to meetings, workshops and branch libraries as needed
- Available for varied workdays and hours within the FCPL operating schedule
EXAMINATION PROCESS (may include):
- An evaluation of training and experience
- One or more interviews
Benefits
Retirement Plan:
Library employees who qualify are required by state law to participate in the Maryland State Teachers' Pension System. Refer to http://www.sra.state.md.us/
Other Library employees who qualify will participate in a defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in the Non-Uniformed Plan. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.
Health Insurance:
County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.
Dental Insurance:
Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee’s completion of 30 days of active employment
NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.
Flexible Spending Accounts:
The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $2,700 per year for Health Care Spending and $5,000 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors' services, and eyeglasses / contact lenses.
Life Insurance:
Employees are insurance for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Voluntary Life Insurance Program is offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, spouses and dependents.
Savings Plan - Deferred Compensation:
The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time. Educational Reimbursement Program: County employees who have successfully passed their probationary period may take up to two job-related courses per semester at any accredited educational institution. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn't remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.
Employee Assistance Program:
This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related problem.
Leave Annual Leave – Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of Service Days per Year 0 – 2 years 11 days 2 – 10 years 17 days 10 + years 24 days
Sick Leave accrual rate is as follows based on length of employment and the following schedule: 0-2 years 10 days 2+ years 12 days Sick Leave may also be used for illness of an employee's child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.
NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.
Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, and Military.
Holidays:
The County observes 10 holidays every year and 11 are observed on years of General Elections.
For additional information on Frederick County Governments benefit package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov. All hires before January 1, 2012, will follow the all benefit and leave rules as described in the Personnel Rules amended October 3, 2013. Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov