Servicing, Efficiency and Transformation (SET) Associate

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

The Freddie Mac Multifamily Loan Servicing organization is seeking a Servicing Efficiency & Transformation (SET) Associate to support the team's operational excellence, automation strategy, data analytics, and enterprise platform initiatives. This position serves as a critical bridge between business operations and technology, helping to modernize servicing processes, reduce operational risk, enhance reporting capabilities, and improve the overall efficiency of Multifamily Loan Servicing.

The ideal candidate combines strong analytical and technical capabilities with an interest in process transformation, automation development, systems testing, and product support. This role will work closely with internal stakeholders, technology partners, vendors, and business leaders to implement solutions that deliver measurable business value.

Our Impact:

Our team is responsible for supporting the operations associated with active Freddie Mac Multifamily loans and securities. In addition to core servicing functions, the SET team serves as a strategic transformation organization focused on automation, analytics, enterprise system implementation, process redesign, vendor coordination, and business intelligence. Through innovation and operational excellence, our work helps improve efficiency, strengthen controls, enhance reporting capabilities, and support Freddie Mac's mission of providing liquidity and affordability in the rental housing market.

Your Impact:

In this role, you will help drive operational transformation by developing automation solutions, supporting technology initiatives, delivering business intelligence, and enhancing critical servicing processes. You will partner across multiple departments to identify opportunities, solve complex business challenges, and implement scalable solutions. Automation & Process Improvement

• Design, develop, maintain, and enhance automation solutions utilizing Python, SQL, Power Automate, SharePoint, AI-enabled technologies, and other business tools.
• Monitor and support existing automation assets that deliver significant efficiency gains across Loan Servicing.
• Identify opportunities to eliminate manual processes and improve operational scalability.
• Partner with stakeholders to analyze business problems and implement sustainable technology-enabled solutions.
• Support continuous improvement initiatives through process redesign and workflow optimization.

Data Analytics & Business Intelligence

• Develop and maintain dashboards, reports, and data visualizations utilizing Tableau, Power BI, SQL, and other analytics tools.
• Analyze complex datasets to identify trends, operational risks, and opportunities for improvement.
• Create recurring management reporting, portfolio analytics, performance metrics, and business insights.
• Present recommendations and findings to business leaders and stakeholders.
• Support business decision-making through data-driven analysis and reporting.

Product & Platform Support

• Participate in enterprise technology initiatives impacting Multifamily Loan Servicing.
• Collaborate with business and technology teams to gather requirements and evaluate enhancement opportunities.
• Support implementation planning, user readiness activities, production validation, and adoption efforts.
• Assist with backlog management, solution testing, and release planning activities.
• Serve as a liaison between business stakeholders and technology partners.

Systems/Platform Testing & Release Management

• Develop test scripts for systems enhancements and system releases.
• Support user acceptance testing (UAT), regression testing, and validation activities.
• Coordinate issue triage, defect tracking, and post-release stabilization activities.
• Document testing results and maintain testing repositories, procedures, and job aids.
• Support production readiness reviews and implementation governance.

Financial Operations & Servicing Support

• Support critical monthly, quarterly, and year-end servicing activities.
• Participate in recurring financial processing, reconciliation, and reporting functions.
• Assist with remittance, advance processing, and operational reporting activities as required.
• Support operational risk management and process controls.

Vendor & Business Partner Management

• Collaborate with internal and external business partners to resolve operational and technology issues.
• Coordinate with service providers and vendors on production support, enhancements, testing, and issue resolution.
• Support cross-functional initiatives involving multiple departments and stakeholders.
• Facilitate knowledge-sharing sessions and business training as needed.

Qualifications:

• Bachelor's degree in Business, Finance, Accounting, Computer Science, Information Systems, Data Analytics, or equivalent experience.
• 0-2 years of experience in business analysis, data analytics, automation, technology support, servicing operations, or related fields.
• Strong SQL skills for data extraction, validation, reporting, and analysis.
• Experience working with reporting and visualization tools such as Tableau or Power BI.
• Advanced Microsoft Excel skills and proficiency with Microsoft Office applications.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated initiative and ability to work independently.

Keys to Success in this Role:

• Automation Mindset: Continuously seeks opportunities to improve processes through technology and innovation.
• Business Curiosity: Understands the "why" behind processes and looks for ways to improve outcomes.
• Technical Adaptability: Learns new systems, tools, and technologies quickly.
• Operational Excellence: Delivers accurate, reliable results in a controlled environment.
• Problem Solving: Identifies root causes and develops practical, scalable solutions.
• Collaboration: Builds strong relationships across business, technology, and vendor organizations.
• Initiative: Proactively drives work forward with minimal supervision.
• Continuous Learning: Maintains a growth mindset and pursues ongoing development.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Non-Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $58,000 - $88,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.