Archived listing. The details below describe a past opening.
Shift Manager Department: Food & Beverage Operations Reports To: Director of F&B Operations FLSA Status: Exempt Location: Kress Food Hall, Downtown El Paso Position Summary The Kress embodies the culture, spirit, and traditions of downtown El Paso while offering a work environment focused on the overall employee experience. The Shift Manager supports Kress Food Hall operations based on business needs and placement. Team members have the opportunity to be part of a unique hospitality destination while enjoying growth opportunities across our family of businesses.
The Shift Manager leads assigned operating shifts across Kress Food Hall and is accountable for service execution, staffing deployment, labor management, employee leadership, guest recovery, safety, and compliance. This position functions as the senior manager on duty when designated and has ongoing administrative responsibility for employee scheduling and labor-hour management in addition to directing daily operations.
Key Responsibilities
Operations Leadership & Manager-on-Duty Responsibilities
- Lead daily operations across Kress-managed food, beverage, guest-service, and common-area functions during assigned shifts.
- Serve as Manager on Duty and coordinate operational decisions, incident response, service recovery, and communication with leadership.
- Lead pre-shift meetings, assign leaders and employees to operating areas, and communicate service priorities and special events.
- Conduct opening, mid-shift, and closing walkthroughs covering readiness, cleanliness, equipment, safety, and guest-facing standards.
- Coordinate with tenants and vendors regarding shared operational matters and escalate contractual or recurring concerns to the Director of F&B Operations. Labor Scheduling & Workforce Management
- Create, maintain, and publish employee schedules based on forecasted business levels, approved staffing plans, availability, and coverage requirements.
- Monitor labor hours and deployment during operating shifts and adjust breaks, assignments, start times, and releases based on business demand and approved labor targets.
- Monitor overtime exposure and communicate scheduling or staffing concerns to the Director of F&B Operations.
- Address call-offs, attendance matters, workplace conflicts, and staffing gaps in accordance with company policy. Employee Leadership & Development
- Coach and develop Shift Leads and hourly employees and provide timely feedback regarding performance, conduct, and operational expectations.
- Participate in interviews, onboarding, training follow-up, and employee development activities.
- Document performance or conduct concerns accurately and promptly for management review and follow-up.
- Promote accountability, teamwork, respectful communication, and consistent adherence to company standards. Financial Controls, Guest Experience & Compliance
- Review and approve operational discounts, voids, refunds, and guest-recovery actions within company policy.
- Oversee cash-handling, safe, deposit, and end-of-day procedures assigned to the shift.
- Resolve escalated employee and customer situations professionally on behalf of the Director of F&B Operations and senior management.
- Ensure compliance with food safety, health, responsible alcohol service, emergency, security, and company requirements.
- Complete shift reports, incident reports, cash-control documentation, and leadership communications accurately and promptly. Scheduling & Business Needs
- Work variable hours, including mornings, afternoons, evenings, late nights, weekends, holidays, private events, opening shifts, and closing shifts.
- Adapt schedules and leadership coverage based on business volume, staffing levels, special events, seasonal demand, and operating needs.
- Maintain reliable availability and a visible management presence during assigned operating periods.
Qualifications
Education, Experience & Certifications
- Three or more years of restaurant, bar, food hall, hotel, or high-volume hospitality leadership experience preferred.
- Demonstrated experience creating employee schedules and managing labor deployment.
- Food Handler certification and TABC certification required before working independently in applicable areas.
- Proficiency with POS, scheduling, timekeeping, and basic office systems preferred. Knowledge, Skills & Abilities
- Strong leadership, communication, conflict-resolution, organization, and decision-making skills.
- Ability to direct multiple operating functions and make timely decisions during high-volume shifts.
- Ability to analyze staffing coverage, labor hours, service needs, and operational priorities.
- Ability to stand and walk for extended periods and move throughout a high-volume, multi-level hospitality environment.
- Ability to lift, carry, push, or pull items up to 25 pounds, with reasonable accommodation when applicable.
- Ability to protect confidential employee, guest, operational, and financial information. Success Factors
- Maintains accurate schedules, appropriate staffing coverage, and effective labor-hour and overtime control.
- Leads consistent opening, closing, cleanliness, safety, cash-control, and service execution.
- Builds employee capability through coaching, training, feedback, and accountability.
- Resolves escalated guest and employee situations professionally and within company policy.
- Completes operational documentation and leadership communication accurately and timely.
- Demonstrates sound judgment, ownership, professionalism, and a consistent management presence. Compliance Statement This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet business needs.
Let’s bring people back to the heart of El Paso through great food, new friendships, and a strong sense of community.