Solutions Delivery - Technical Project M

JOB REQUIREMENTS: Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution. Position Summary This position is responsible for helping meet the business needs of the company by providing technical and administrative support, client management, coordination, project scheduling and tracking, training, quality assurance/testing, and technical guidance for the SaaS Customer Engagement Platform (CEP) products, as well as other applications that support Franklin\'s energy service programs. The role shall be responsible for managing our business clients and support our client offering improvement initiatives for technology delivery services. This role works within a team environment and is expected to operate independently and in collaboration with other teams throughout the company, in all phases of Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC). Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Client Management, Project Management and ownership of the success of client customer engagement solution solutions implementations reporting to the VP of Operations for Client Technology Services. This includes both managing the requirements gathering and implementation process for new clients as well as management of client operations for Franklin Energy\'s customer engagement platform customer base. You will be responsible for key aspects of client management, requirements gathering, program scheduling and tracking, client communicates, assisting in testing, and managing reporting. You will work with developers to implement our technology products including developing an understanding of our Web, backend and database systems. * Account Management, Project Management, Risk Management and Budget Management. * Technical leadership during project planning and delivery for all aspects of our technology delivery services using Agile SLDC and including Web portal and API development, Data Ingestion, data management for reporting, Data file transfers, Database and IT Systems. * Manage schedule, tasks assignments, coordinate resources for all aspects of the Program/Project Management and reporting of milestone. * Develop and maintain RAID logs (Risk, Action, Issues and Decisions) to ensure business and assignment risks are identified, monitored, and managed. * Development of technology deliverables for the different roles associated with our platform (Programs, CSRs, Contractors, etc.) * Collaboration and Support PM\'s and other personnel involved in respective account client implementations and operations. * Facilitate the process for requirements gathering workshops and develop Business Requirements Documents (BRD) * Customer Engagement Training for different roles associated with our platform (Programs, CSRs, Contractors, etc.) * Managing and assisting quality assurance activities for your accounts * Participate in Testing code, review, and implemented products as needed. * Work directly wi To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk1MjkzLjg3NzBAZnJhbmtsaW5lbmVyZ3ljb21wLmFwbGl0cmFrLmNvbQ ***** PPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk1MjkzLjg3NzBAZnJhbmtsaW5lbmVyZ3ljb21wLmFwbGl0cmFrLmNvbQ