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TL
Preschool Teacher
The Learning Experience - Palm Coast, FL
Palm Coast, FL
- $16 to $19 USD / hour
Have an associate degree or higher in ECE or related degree (preferred) or High school diploma/GED (required)?
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Medical Assistant
CenterWell
Plant City, FL
Successful completion of MA school/training program or a Certified/Registered Medical Assistant or 5+ years of experience and approval from Provider
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Home Health Registered Nurse
CenterWell
Summersville, WV
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
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Home Health Registered Nurse
CenterWell
Hickory, NC
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
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Home Health Registered Nurse
CenterWell
Greenville, SC
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
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Medical Assistant
CenterWell
Corpus Christi, TX
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
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Medical Assistant
CenterWell
New Braunfels, TX
This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
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WS
(USA) Optical Lab Production Floor Associate A-shift Monday to Wednesday 5:30am to 5:30pm
Wal-Mart Stores East, LP
Fayetteville, AR
- $18.85 to $21.35 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
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SW
(USA) Optical Associate, Non-Certified – Sam’s Club. Bismarck, ND
Sam's West, Inc.
Bismarck, ND
- $19.5 to $27.5 USD / hour
…repairs. As needed and under guidance of the contracted or associate optometrist, completes patient appointments performs pre-testing, and records results. Embraces the utilization of new…
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WS
(USA) Store Manager - Supercenter
Wal-Mart Stores Texas, LL
TX
- $110,000 to $170,000 USD / year
…resolution for associates including proactivelyseeking out associate comments and concerns by meeting with associates in their work…
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WS
(USA) Asset Protection Operations Coach
Wal-Mart Stores East, LP
TN
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and…
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WS
Food & Consumables Coach
Wal-Mart Stores East, LP
Cortland, NY
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
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WS
(USA) Food & Consumables Coach
Wal-Mart Stores East, LP
Maplewood, MO
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
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WS
(USA) Stocking 2 Coach, Non-Complex, Management
Wal-Mart Stores East, LP
Bellefontaine, OH
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
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WS
(USA) Overnight Stocking Coach, Non-Complex
Wal-Mart Stores East, LP
Bellefontaine, OH
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
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Summer 2027 Mars Snacking Manufacturing Internship - Muncy, PA
Mars
Elizabethtown, PA
As an Associate, you are empowered with the freedom and tools to be yourself, to forge your own path, to build relationships across our global community, to discover the right opportunities…
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Summer 2027 Mars Petcare Market Insights Internship
Mars
Franklin, TN
As an Associate, you are empowered with the freedom and tools to be yourself, to forge your own path, to build relationships across our global community, to discover the right opportunities…
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Production Supervisor
Mars
Salt Lake City, UT
…quality, performance management, continuous improvement, and associate development for their assigned area. They collaborate with the 24-hour Area Leadership Team to implement continuous…
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Shift Manager (Nights)
Mars
Salt Lake City, UT
…quality, performance management, continuous improvement, and associate development for their assigned area. They collaborate with the 24-hour Area Leadership Team to implement continuous…
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Industrial Engineer Technician
Mars
Mattoon, IL
· Works with rotating shift team to eliminate losses and execute Focused Improvement (FI) projects
Added 1 min ago
HF
Campus Safety Associate
Henry Ford College (MI)
Dearborn, MI
- $18.59 to $22.51 USD / hour
Henry Ford College presents an opportunity for a Campus Safety Associate.
Added 1 min ago
Natural Foods Manager
Yoke's Fresh Market
Spokane, WA
Possessing and displaying excellent leadership and communication skills in handling associate matters.
Added 1 min ago
Sous Chef
Veranda Club
Boca Raton, FL
Associate’s degree in culinary arts program preferred.
Added 1 min ago
PH
Palliative Care Coordinator - Must be a certified/registered Medical Assistant
ProCare Hospice of Nevada
Las Vegas, NV
- $25 to $27 USD / hour
Must have the strength and endurance required to perform all job functions · Must have working knowledge of insurance verification process
Added 1 min ago
Associate Dean for Finance and Administration, ILR School
Cornell Univ (NYS Colleges & Exper Sta)
United States
…multiple sources, including school operating funds, professional program revenues, SUNY operating funds, state and federal grants, and individual and foundation…

Closed listing

Franciscan Health

Patient Experience Coordinator

Michigan City, IN, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: 2 years Healthcare experience in quality, education, patient advocacy, nursing, service excellence, or operations Required
Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Franciscan Health Michigan City Campus

3500 Franciscan Way Michigan City, Indiana 46360

This position is responsible for advancing a culture of patient-centered care, service excellence, and compassionate communication throughout the organization. This role serves as a service leader for patient experience initiatives, coordinating complaint and grievance processes, patient feedback management, service recovery activities, patient experience education, rounding programs, and performance improvement efforts. The Patient Experience Coordinator works collaboratively with the Patient Advocate, clinical and operational leaders, physicians, and frontline staff to identify opportunities for improvement, address barriers to an extraordinary patient experience, and ensure compliance with regulatory and organizational requirements. The position analyzes patient experience data and trends, facilitates improvement initiatives, supports leader accountability, and promotes best practices that enhance patient, family, and caregiver experiences across the continuum of care. Responsibilities align with organizational patient experience functions that include grievance coordination, service recovery, reporting, committee support, patient feedback management, leader rounding, and staff education.

WHO WE ARE

Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 11 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence.

WHAT YOU CAN EXPECT

Hours/Days: Monday-Friday, Hours can be flexible but anticipate 8am-5pm CT (*schedule may need to flex to attend various meetings)
Make an impact that patients can feel. The Patient Experience Coordinator has the opportunity to turn patient and family feedback into meaningful improvement. Working collaboratively with leaders, physicians, caregivers, and the Patient Advocate, this role helps strengthen communication, service recovery, education, and patient-centered practices across the hospital. If you enjoy building relationships, using data to solve problems, educating others, and seeing your work translate into measurable change, this role provides a unique opportunity to influence the patient experience across the organization
Patient Experience Performance Improvement & Strategic Initiatives Coordinates and supports patient experience improvement initiatives across hospital departments. Reviews opportunities, assists leaders with action planning, supports implementation of evidence-based practices, and monitors progress toward organizational patient experience goals. Works with nursing, physicians, ancillary departments, and operational leaders to improve key drivers of the patient experience.
Training, Education & Coaching Develops, coordinates, and facilitates education related to patient experience, service excellence, communication, service recovery, and patient-centered care. Supports new employee orientation, leader education, department-specific training, and reinforcement of expected service behaviors. Provides coaching and resources to leaders and teams based on identified needs.
Patient Experience Data, Reporting & Analytics Monitors patient experience survey results, patient comments, trends, and performance indicators. Prepares reports and presentations, identifies key drivers and improvement opportunities, and assists leaders in translating data into actionable improvement plans. Supports ongoing monitoring of organizational and departmental performance.
Complaint, Grievance & Service Recovery Support Partners with the Patient Advocate to support effective complaint, grievance, and service recovery processes. Monitors trends, assists with complex or escalated concerns, supports interdisciplinary investigations and Grievance Committee activities, and uses complaint and grievance data to identify opportunities for systemic improvement.
Rounding, Patient/Family Engagement & Recognition Participates in patient, family, and departmental rounding to gather real-time feedback and identify opportunities for service recovery and improvement. Supports Patient and Family Advisory Council activities, recognition efforts, and other mechanisms for incorporating the patient and family voice into organizational improvement
Program Coordination, Committees & Administrative Support Coordinates patient experience programs, workgroups, committees, special projects, and organizational initiatives under the direction of the Director. Supports meeting preparation, follow-up, communication, documentation, project tracking, and collaboration across departments.

QUALIFICATIONS

Required associate's degree
Preferred bachelor's degree
Proficient in Microsoft Office preferred
2 years Healthcare experience in quality, education, patient advocacy, nursing, service excellence, or operations Required

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

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Skills

Communication skills
Regulatory compliance
Reporting
Google Analytics
Microsoft Office

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Jobs in the United States