Archived listing. The details below describe a past opening.
Job Description and Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 Are you a people-focused leader with strong organizational skills and a passion for public service? Do you thrive in fast-paced environments where every day brings new challenges and opportunities? If so, the Sacramento Field Office has an exciting opportunity for you! We are seeking a dynamic, forward-thinking professional to serve as the Public Counter Supervisor in our Sacramento Field Office. In this key leadership role, and under the general direction of the Program Manager, you will be an essential member of the Field Management Team where you will:
- Plan, organize, and oversee daily operations of the Public Counter.
- Develop procedures and deliver training to ensure exceptional customer service.
- Allocate staff and resources to meet team and program objectives.
- Collaborate with a wide range of stakeholders - from business customers to executive leadership.
- Foster a positive, productive, and customer-centered work environment.
- Support bureau and division goals while maintaining excellent service standards. You will work closely with the Collection Supervisor, Program Manager, Regional Manager, Assistant Bureau Director, and Bureau Director to ensure your team’s efforts align with broader organizational strategies and priorities. If you're ready to lead a high-impact operation and make a meaningful difference for the public we serve, this could be your next great adventure. Position(s) is located in the Sacramento Field Office.
Additional positions may become available (eRPA 2627-00127). Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the Duty Statement. Working Conditions This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future. Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- ADMINISTRATOR I, FRANCHISE TAX BOARD Additional Documents
- Job Application Package Checklist
- Duty Statement Department Information Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians. FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.
Department Website:
http://www.ftb.ca.gov Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify. CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”. We encourage you to apply regardless if you meet 100% of the skills below. Please highlight your knowledge, skills, and experience related to these desirable qualifications in your application package: • Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise
- Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive
- Strong leadership skills, including the ability to inspire, motivate, mentor and build teams
- Working knowledge of the Accounts Receivable Management (ARM) Division programs including proactive and reactive collections
- Experience in making determinations based on interpreting or applying provisions of the tax laws
- Knowledge of project management techniques and methodologies
- Experience working in a fast-paced environment with competing deadlines
- Knowledge of Taxpayer Information (TI), Business Entities Tax Systems (BETS), Enterprise Tax Systems (ETS) and other Franchise Tax Board (FTB) information systems
- Willingness to adjust work schedule to meet operational needs
- Demonstrated excellent interpersonal skills and ability to work collaboratively with all levels of staff and management department-wide
- Demonstrated ability to manage change, priorities, and deadlines, and make effective decisions
- Ability to effectively present ideas and information both orally and in writing
- Supervisory experience and/or lead experience
- Experience providing feedback and developing staff
- Independent and self-motivated with an emphasis on getting the job done
- Demonstrated ability to manage and resolve conflicts
- Demonstrated flexible decision-making and creative problem solving skills
- Demonstrated experience communicating with internal and external stakeholders
Benefits
Benefit information can be found on the CalHR website and the CalPERS website. Additional Application Instructions A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:
- Completed employment information on the STD. 678, including the “From” and “To”dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the“Employment History” fields (resumes do not take the place of these fields on the STD.678)
- All of the required documents listed in the “Required Application Package Documents”section
- The position number and job control number in the job title line of the STD. 678, ifsubmitting a paper application package (these numbers will auto-populate in the jobtitle line of the STD. 678 if submitting an electronic application through your CalCareerAccount)
- A signature, if submitting a paper application package Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Do not include full Social Security Number, method of eligibility, and LEAP information in your application package. Examination Information Candidates who currently have list eligibility or are in the process of taking the most recent Administrator I exam are encouraged to apply.