Enterprise Quality Assurance Specialist

Job Description and Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 Are you ready to work in a fast-paced, innovative environment where your technical expertise and testing skills directly contribute to the modernization of FTB’s technology? The Enterprise Tax System Bureau (ETSB) within the Franchise Tax Board (FTB) is seeking an SDLC System Tester to support the testing and implementation of the Enterprise Tax System (ETS). As an SDLC System Tester, you will play a key role in delivering high-quality, reliable, and effective technology solutions. You will work across the System Development Life Cycle (SDLC), applying your analytical and technical skills to develop and execute testing strategies, identify and resolve defects, evaluate system changes, and collaborate with technical and business partners. Your work will help ensure that complex system changes meet business requirements and are successfully delivered to production.

Key Responsibilities Include:

• Quality Assurance and Testing: Develop and execute system test scripts and test cases. Identify, document, track, and troubleshoot issues and defects in collaboration with IT partners. Perform quality assurance activities to verify that system changes function as intended and are ready for implementation.
• Test Case Development and Analysis: Analyze business and technical requirements to develop comprehensive test scenarios and test cases. Translate complex requirements and system designs into actionable testing strategies and deliverables.
• Collaboration and Partnership: Work closely with IT partners, management, business stakeholders, developers, analysts, and other SDLC team members to identify and resolve issues and defects. Build effective working relationships that support the successful delivery and implementation of quality system changes.
• Decision-Making, Research, and Analysis: Research and analyze complex technical and business issues. Develop decision-making documents and recommendations to support informed decisions, address critical issues, identify opportunities for improvement, and develop cost-effective solutions.
• Time and Resource Management: Manage multiple assignments, projects, and competing priorities simultaneously. Organize and prioritize work effectively while meeting established deadlines in a dynamic environment where priorities and requirements may change.
• Software Engineering and Technical Expertise: Apply knowledge and experience in software engineering, system development, and information technology to support testing activities and enhance the organization's technical capabilities. Additional positions may become available ( eRPA 2627-00125). Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the Duty Statement. Working Conditions About the Technology Services Division (TSD) The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB’s mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals. Read more about FTB. Learn more about other FTB technical roles at this FTB microsite. Need help understanding the hiring process or have questions about FTB? We'd love to talk to you! Before applying, read through these step by step instructions to apply, or contact us at IT.Recruit@ftb.ca.gov. Please include the job control (JC) number and the position title in the subject line.
• This position requires 4 or more days in the office per week. It is designated office-centeredand may be eligible for some remote work based on departmental guidelines and operational need.
• Interviews will be conducted in person.
• This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future. Minimum Requirements You will find the Minimum Requirements in the Class Specification.
• INFORMATION TECHNOLOGY SPECIALIST I Additional Documents
• Job Application Package Checklist
• Duty Statement Department Information Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians. FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.

Department Website:

http://www.ftb.ca.gov Special Requirements This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify. CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.

• System Development Life Cycle (SDLC): Proficiency with SDLC tools, methodologies, processes, and practices
• Testing Methodologies: Familiarity with both Waterfall and Agile testing methodologies. Experience with various levels and types of testing, including System, Functional, Front-End/UI, Backend/Data, Integration, End-to-End, and Regression testing
• Experience writing and executing SQL queries to identify and validate specific data conditions.
• Understanding of database schemas, tables, and query languages
• XML and Data Formatting: Ability to analyze, create, and validate XML-formatted data
• Ability to analyze design documentation to identify changes, gaps, and potential testing impacts
• Experience designing and developing test deliverables, including test plans, test cases, and test scripts.
• Experience executing test cases step-by-step, documenting test results, identifying and thoroughly documenting bugs and defects, and managing defect follow-up through resolution
• Experience testing tax systems utilizing technologies such as Java, Pega, Middleware, Mainframe, and SQL Server
• Hands-on experience with testing and supporting tools such as IBM DataStage, SQuirreL SQL, FileZilla, SoapUI, ReadyAPI, Notepad++, Altova XMLSpy, and Tricentis Tosca
• Experience with Microsoft Office applications, including Excel, Word, PowerPoint, Visio, Teams, and SharePoint. Experience with Microsoft Azure DevOps, including TFS and Test Hub
• Familiarity with Franchise Tax Board (FTB) accounting systems, including TI and BETS
• Understanding of Enterprise Data to Revenue (EDR) systems, including Case Management, Business Entity (BE) and Personal Income Tax (PIT) Return Analysis, and the Internal Taxpayer Folder (ITF)
• Experience with system testing of BE and PIT Return Analysis, Power of Attorney (POA), and Correspondence (CORR) functionality
• Ability to work effectively both independently and collaboratively as part of a team
• Ability to manage multiple projects, priorities, assignments, and workloads concurrently while meeting established deadlines
• Ability to work effectively under pressure, adapt to changing priorities, and maintain a positive and professional approach
• Ability to identify problems, analyze information, draw logical conclusions, and develop effective solutions
• Ability to effectively communicate information to both technical and non-technical audiences, verbally and in writing

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities

ADDITIONAL APPLICATION INSTRUCTIONS

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

• Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
• All of the required documents listed in the “Required Application Package Documents” section
• The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
• A signature, if submitting a paper application package Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

EXAM INFORMATION

To apply for the Information Technology Specialist I position(s) as a list candidate, you must first take the online Information Technology Specialist I exam.