Job Description and Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 If you are looking for a challenging and exciting leadership role in enterprise application development, then this is the perfect opportunity for you! Our goal is to collaboratively design, develop, maintain, and improve innovative customer-centric IT solutions to support FTB's mission and strategic goals. As the Return Analysis Case Management Services Section Manager you'll work closely with technical partners, customers, and system development life cycle (SDLC) teams to ensure FTB's Return Analysis system meets the evolving needs of external customers, internal customers, and stakeholders. Your work directly impacts the success of the Franchise Tax Board's (FTB) mission and helps Californians meet their tax obligations, which in turn funds the majority of programs that support all Californians.In this role you will:
- Work collaboratively with your peers and technical partners throughout Technology Services Division (TSD).
- Provide leadership on the most complex and high priority IT initiatives.
- Work closely with technical partners to ensure solutions meet our external customers, internal customers, and stakeholders' evolving needs.
- Provide needed resources and support to effectively plan, analyze, design, and code new accounting systems solutions.
- Create cross-training opportunities to meet workforce planning objectives and ensure adequate workload coverage.
- Provide leadership and oversight in the resolution of the most complex enterprise service issues.
- Maintain in-depth knowledge and understanding of application development best practices.
- Support planning and software implementation activities.
- Promote an environment and atmosphere of teamwork and cooperation consistent with the department's values.
- Promote, establish, and maintain relationships with representatives from throughout the department. Additional positions may become available (eRPA 2627-00126). Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the Duty Statement. Working Conditions About the Technology Services Division (TSD). The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB's mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals. Read more about FTB. Learn more about other FTB technical roles at this FTB microsite. Need help understanding the hiring process or have questions about FTB? We'd love to talk to you! Before applying, read through these step-by-step instructions to apply, or contact us at IT.Recruit@ftb.ca.gov. Please include the job control (JC) number and the position title in the subject line.
- This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.
- Interviews will be conducted in person.
- This position requires 4 or more days in the office per week. It is designated office-centeredand may be eligible for some remote work based on departmental guidelines and operationalneed. Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY MANAGER I Additional Documents
- Job Application Package Checklist
- Duty Statement Department Information Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians. FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.
Department Website:
http://www.ftb.ca.gov Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify. CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”. We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package.
- Experience leading or managing professional Information Technology (IT) staff in an SDLC setting
- Experience planning, organizing, coordinating, and directing the work of multiple workloads including highly integrated work across multiple technical disciplines/teams of varying resource capacities
- Experience with application development processes and tools
- Experience with iterative and/or incremental SDLC methodologies especially in development management functions
- Experience leading and/or managing large scale IT projects
- Experience developing and maintaining policies, standards, processes, systems and measurements
- Experience supporting services in tax administration, accounting, or related functions
- Experience leading teams through organizational change
- Experience applying analytical and critical thinking skills to resolve complex technical challenges
- Experience supporting FTB applications
- Strong verbal and written communication skills for interacting with various groups; business, technical and management, including the ability to communicate to both technical and non-technical staff
- Ability to work in a team environment while keeping an enterprise perspective and demonstrating initiative, ownership, accountability, and independence
- Ability to work well under pressure and adapt to changing priorities
- Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
In addition, Franchise Tax Board offers the following:
- Convenient transportation and commuting options include: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities Additional Application Instructions A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:
- Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
- All of the required documents listed in the “Required Application Package Documents” section
- The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
- A signature, if submitting a paper application package Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Do not include full Social Security Number, method of eligibility, and LEAP information in your application package. Examination Information To apply for the Information Technology Manager I position(s) as a list candidate, you must first take the online Information Technology Manager I exam.