Jobs in the United States

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Added 3 mins ago
M
Finance Manager, Strategic Markets Deals
Microsoft
VA · Reston, VA · Reston
- $77,800 to $169,900 USD / year
We are seeking a Finance Manager responsible for driving the financial evaluation of government and emerging technology opportunities in support of Microsoft’s work with customers and…
Added 3 mins ago
M
Data Center IT Operations Manager
Microsoft
GA · Cartersville, GA · Cartersville
- $102,600 to $225,800 USD / year
…culture every day and we need you as a Datacenter IT Operations Manager…
Added 3 mins ago
M
Principal Security Assurance Manager
Microsoft
United States
- $165,600 to $331,200 USD / year
We are seeking a Principal Security Assurance Manager to lead our end-to-end security assurance effort including security compliance, risk assessment, and supporting our vulnerability…
Added 3 mins ago
M
Principal Security Engineer Manager
Microsoft
United States
- $165,600 to $331,200 USD / year
The Windows Attack Research & Protection (WARP) team is looking for a learn-it-all engineering leader that will help secure Microsoft products and devices.
Added 3 mins ago
M
Data Center Technicians Manager
Microsoft
WI · Mt Pleasant, WI · Mt Pleasant
- $75,400 to $185,300 USD / year
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 3 mins ago
M
Senior Integrated Marketing Manager
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
…silicon. MDF supports jointly approved marketing, sales, and engineering activities, from flagship events and digital campaigns to partner skilling and joint sales offers, that deliver…
Added 3 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
…relying on direct authority. The Principal Technical Program Manager will work closely with engineering, product management, and partner teams to ensure that strategic programs deliver…
Added 3 mins ago
M
Construction Logistics Manager
Microsoft
TX · Pecos, TX · Pecos
- $116,900 to $222,600 USD / year
A Microsoft Construction Quality Manager is responsible for governing the quality management system, auditing contractor quality performance, managing NCRs and quality metrics, identifying…
Added 3 mins ago
M
Construction Project Manager
Microsoft
TX · Pecos, TX · Pecos
- $130,900 to $303,600 USD / year
Bachelor's Degree in Construction Project Management, Architecture, Engineering, or related field AND 12+ years related experience OR equivalent experience.
Added 3 mins ago
M
Construction Quality Manager
Microsoft
TX · Pecos, TX · Pecos
- $130,900 to $303,600 USD / year
The Construction Quality Manager serves as Microsoft's quality representative, providing oversight, verification, auditing, reporting, escalation, and governance of contractor quality…
Added 4 mins ago
M
Data Center Technician Manager (Night Shift)
Microsoft
IL · Chicago, IL · Chicago
- $75,400 to $185,300 USD / year
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 4 mins ago
M
Marketing Technology Manager, eCommerce Customer Experience
Microsoft
WA · CA · GA · NY · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · Mountain View · Atlanta · New York
- $86,100 to $187,400 USD / year
We are seeking an experienced and hands-on Marketing Technology Manager to drive the strategy for the marketing tools and content and catalog management platform used by OCE team to run…
Added 4 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
…services AI product offerings. As a Principal Technical Program Manager on the Technology and Region Expansion Team you analyze data from across the company to understand customer demand…
Added 4 mins ago
M
Senior Product Manager - Customer Solution Architecture
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Microsoft is seeking a Senior Product Manager to serve as a Customer Solution Architect within the Microsoft 365 Copilot extensibility organization. This role combines product management…
Added 4 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking to hire a Principal Technical Program Manager to join Cloud Operations + Innovation (CO+I), the team behind one of the world's largest cloud infrastructures. CO+I is…
Added 4 mins ago
M
Principal Software Engineer Lead, Gameplay Systems - Minecraft
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
The Gameplay Systems team is looking for a hands-on Engineering Lead who will drive innovation through a group of software engineers. Your team will be responsible for building the platform…
Added 4 mins ago
M
Global Category Manager - New Product Introduction
Microsoft
WA · GA · AZ · TX · Redmond, WA · Atlanta, GA · Phoenix, AZ · San Antonio, TX · Redmond · Atlanta · Phoenix · San Antonio
- $116,900 to $222,600 USD / year
Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement & Construction (EPC) organization is responsible for delivering core…
Added 4 mins ago
M
Principal Hardware Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Microsoft’s Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) organization designs and delivers the advanced hardware platforms that power Azure’s global cloud and AI…
Added 4 mins ago
M
Business Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $77,800 to $169,900 USD / year
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help…
Added 4 mins ago
M
Principal Technical Program Manager
Microsoft
United States
- $165,600 to $331,200 USD / year
…customer demand are evolving rapidly. You will work with senior engineering and product leaders across Microsoft as well as strategic technology partners to make decisions that influence…
Added 4 mins ago
M
Research Intern - Next-Generation AI Agents
Microsoft
WA · Redmond, WA · Redmond
- $6,810 to $14,610 USD / month
Currently enrolled in a Doctorate Degree program in Computer Science, Software Engineering, Electrical Engineering, or a related STEM field.
Added 4 mins ago
M
Principal Product Manager - AI Experiences, Monetization
Microsoft
CA · WA · Mountain View, CA · Redmond, WA · Mountain View · Redmond
- $165,600 to $331,200 USD / year
…AI-native products. We are looking for a Principal Product Manager to identify and build the next generation of content products and the reusable intelligence systems that power them. You…
Added 5 mins ago
M
Senior GTM Manager
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
We are looking for a Senior GTM Manager to lead strategy and go-to-market execution across three important growth areas: Student audience, Offers, and subscriber lifecycle change management.
Added 5 mins ago
M
Sr Product Marketing Manager - Agentic Security Narrative
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
As a Senior Product Marketing Manager for Agentic Security Narrative, you will help define this emerging category. In close partnership with Engineering and go-to-market teams, you will…
Added 5 mins ago
M
Principal Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Microsoft Commercial Marketplace seeks a Principal Software Engineering Manager to lead the Marketplace Payload Processing Platform, which orchestrates end-to-end workflows to receive,…

Franchise Location

Director, Operations

Remote, United States

Full-time

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Job details

Job type: Full-time
Experience: A minimum 5-7 years of progressive leadership experience and a demonstrated success driving operational performance, profitability, and guest satisfaction across diverse properties
Posting language: English
Posted: Nov 2, 2026

Original job description

Additional Information: This hotel is owned and operated by an independent franchisee, North Star Lodging Management Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Director, Hotel Operations

REPORTS TO: Chief Executive Officer STATUS: Full time, Exempt, Fully Remote

This Role will be overseeing the following Hotels:

Residence Inn Pittsburgh Oakland/University Place
Springhill Suites - High Point Downtown
SpringHill Suites Bradenton Downtown/Riverfront
Fairfield Inn and Suites Morganton Historic Downtown

JOB SUMMARY

North Star Lodging Management is a hospitality company built on a simple belief: when you take exceptional care of your people, they take exceptional care of your guests. Our portfolio includes Residence Inn, SpringHill Suites, Fairfield Inn, and Element - Marriott brands that thrive on warm service, consistency, and a genuine sense of home. We’re proud of the culture we’ve built, where our associates feel valued, supported, and empowered to deliver memorable experiences.

The Director of Hotel Operations is a key member of the North Star Lodging Management team and serves as the direct leader to each hotel General Manager, overseeing property performance, operational excellence, and brand alignment across the portfolio. This role is instrumental in driving results, developing leadership talent, and ensuring each hotel consistently delivers on both guest satisfaction and financial performance goals.

RESPONSIBILITIES

Provide strategic and operational leadership across all properties within the portfolio, including Residence Inn, SpringHill Suites, Fairfield Inn, and Element
Partner closely with General Managers to drive performance, ensure adherence to Marriott brand standards, and deliver a consistently elevated, people-first guest experience
Champion a culture of engagement, accountability, and recognition, fostering an environment where associates are developed, empowered, and retained
Monitor, analyze, and improve key performance indicators, including Guest Satisfaction Scores (GSS), financial performance, labor efficiency, and operational compliance
Conduct regular property visits, operational audits, and brand readiness reviews to ensure execution of quality, service, and safety standards
Lead hotel openings, renovations, and transitions, ensuring seamless execution and brand alignment from pre-opening through stabilization
Identify and implement opportunities to enhance operational efficiency, elevate the guest experience, and drive profitability across all locations
Serve as a key liaison between property teams and corporate leadership, ensuring clear communication, alignment, and execution of company initiatives
Ensure consistent implementation and sustainability of operational standards, policies, and procedures across all hotels
Collaborate with executive leadership to define strategic priorities and lead cross-functional initiatives that support company growth and operational excellence
Integrate guest experience and profitability strategies into daily operations, ensuring goals are clearly communicated and executed at all levels of the organization
Partner in the development of annual operating budgets and capital plans; monitor performance throughout the year and drive accountability to financial goals
Drive leadership development and succession planning in partnership with the People & Culture function, aligning talent strategies with the company’s mission, vision, and values
Drive accountability for portfolio performance through the consistent achievement of key performance indicators (KPIs), including guest satisfaction, financial results, labor efficiency, and brand compliance metrics
Leverage data and reporting to analyze trends, identify opportunities, and implement strategies that enhance operational performance and profitability across all properties
Establish clear performance expectations with General Managers and leadership teams, conducting regular performance reviews and ensuring alignment with both operational goals and the company’s mission, vision, and values

REQUIREMENTS

A minimum 5-7 years of progressive leadership experience and a demonstrated success driving operational performance, profitability, and guest satisfaction across diverse properties
Bachelor's Degree required in Business or Hotel Management or in a related area/field preferred
Multi property leadership experience within Marriott Select Service or Extended Stay brands required
Prior responsibility for leading leaders (e.g., GMs, Directors, Regional Managers) rather than only individual contributors
A leadership style rooted in empathy, accountability, and collaboration which aligns with our core values is required
Proven ability to improve GSS, operational KPIs, and P&L performance required.
Deep understanding of select-service hotel operations process and procedure: Housekeeping, Engineering, Sales, and Guest Services
A passion for developing people and building strong, engaged teams
Strong change-management capability (leading transitions, new initiatives, and operational turnarounds)
Ability to translate company strategy into clear operational priorities and execution plans

Travel Requirements

This role requires regular travel across the company’s portfolio of hotels to support operations, leadership development, and property performance.

Travel is estimated at 40–60%, depending on business needs, property locations, and project demands (e.g., new openings, renovations, or operational priorities)
Frequent on-site presence at hotel properties is expected to conduct audits, support General Managers, and ensure brand and operational standards are consistently met
Travel may include overnight stays, early morning or evening site visits, and occasional short-notice trips based on operational needs
When not traveling, the role operates in a remote environment and requires a reliable home office setup, including consistent internet access and the ability to effectively communicate and collaborate with teams across multiple locations

Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role:

Ability to stand, walk, and move throughout hotel properties for extended periods of time, including guest rooms, public spaces, back-of-house areas, and construction/renovation sites
Ability to lift and carry up to 25 pounds occasionally (e.g., materials, supplies, or equipment)
Ability to navigate stairs, ladders, and uneven surfaces as needed during property inspections or site visits
Ability to sit and work at a computer for extended periods while completing administrative, analytical, and reporting responsibilities
Ability to travel frequently via car and/or air, including extended periods of driving or sitting

Job Type: Full-time

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

The application deadline for this position is 45 days after the date of this posting, October 30, 2026.

This company is an equal opportunity employer. frnch1

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More about this job

Skills

Leadership
Regulatory compliance
Communication skills
Hotel operations
Housekeeping
Sales
Change management
Inspection
Reporting

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