Junior CRM Associate Analyst

Fouress Synergy LLC is looking for a detail-oriented and proactive Junior CRM Associate Analyst to join our growing Business Intelligence & CRM team. This is a hands-on support role where you'll work closely with our Data Analyst to maintain and optimize our Zoho CRM ecosystem, assist in cross-functional scrum meetings, and help identify and close operational gaps across our business processes.

If you're someone who thrives at the intersection of business operations and technology - and can translate business needs into CRM workflows - this role is built for you.

Key Responsibilities

• Assist in the administration, maintenance, and continuous improvement of the Zoho CRM system (modules, pipelines, views, automations, and data hygiene)
• Support the BI & CRM team in streamlining CRM workflows and ensuring data accuracy across leads, contacts, deals, and vendor records
• Participate in and assist with weekly scrum and business review meetings - taking structured notes, tracking action items, and following up on pendancies
• Help identify business process gaps and propose practical CRM-based solutions in coordination with the senior analyst
• Assist in lead data processing, formatting, and uploading across trade verticals (polymers, petrochemicals, agro commodities)
• Support the team in new CRM feature rollouts, integrations, and Zoho One suite expansions
• Help maintain trackers, dashboards, and reports for sales pipelines, procurement, and operational KPIs
• Coordinate documentation and communication for internal projects as directed

Requirements

• Bachelor's degree in Business Administration, Information Systems, Commerce, or a related field
• 0–2 years of experience in CRM administration, business analysis, or operations support
• Strong understanding of CRM concepts - pipelines, lead management, workflows
• Proficiency in Excel / Google Sheets for data cleaning and basic analysis
• Excellent written and verbal communication skills in English
• High attention to detail and ability to follow structured data standards

Preferred Qualifications

• Hands-on experience with Zoho CRM or similar platforms (HubSpot, Salesforce)
• Familiarity with the Zoho One suite
• Basic knowledge of Python, JavaScript, or SQL - introductory level is a plus
• Understanding of B2B trade, import/export, or commodity markets