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Four Seasons

Guest Experience Manager

United States

Salary Range: $ 76,500 - $82,500

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Job details

Pay: Salary Range: $ 76,500 - $82,500
Apply by: Dec 30, 2026
Experience: 2-3 years luxury hotel, supervisory experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston's glass skyscraper soars above the city as the third-tallest building in Boston. The hotel's 215 spacious guest rooms and suites feature floor-to-ceiling windows with sweeping views across the city. Amenities include The Wellness Floor, a five-star urban spa destination; distinctive dining venues including LPM Restaurant & Bar, inspired by the vibrant spirit of the French and Italian Riviera; Trifecta, the hotel's cocktail lounge featuring artisanal cocktails, New England-inspired fare, and contemporary afternoon tea on weekends; Zuma, the internationally acclaimed izakaya-style restaurant; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boast views of Back Bay, the Charles River, Boston Harbor, and beyond.

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Front Office team as a Guest Experience Manager!

The Guest Experience Manager forms part of the Front Office Management Team within the Rooms Division and spearheads the overall guest experience. This role manages the arrival and departure experience for VIP guests by ensuring their experience is memorable and seamless.

Responsibilities Include (but are not limited to):

Driver behind the overall guest experience at One Dalton and develop initiatives to further the guest experience from Arrival, during the stay to departure
Must be a self-starter to drive guest experience initiatives
Manage all VIP, Special Attention, Specialty Suite and Return Guests, including coordinate and monitor directly between guest and all necessary departments.
Oversee all Elite guests stays, which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay
Determine amenities for all VIP, Special Attention, Specialty Suite and Return Guests and coordinate directly with management team
Directs and partners with operational leadership to ensure service execution is consistent across all outlets
Make timely and impromptu decisions, which balance guest’s needs with the financial, safety and staffing goals of the hotel
Find solutions to the inevitable challenges and glitches that arise while VIP guests are on property and keeping the Director of Rooms and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
To ensure all departments are following up with glitches and that they are doing so in a timely manner
Performs other tasks or projects as assigned by hotel management and staff
Assists other departments as required in resolving problems

Preferred Qualifications and Skills:

College degree in Hospitality preferred.
2-3 years luxury hotel, supervisory experience.
Computer literate
Superior guest service and salesmanship skills.
Excellent analytical and organizational skills.
Detail oriented focus
Proven leader
Strong managerial and supervisory skills
Requires reading, writing and oral proficiency in the English language

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Season Employees enjoy:

Salary Range: $ 76,500 - $82,500
ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance
MATCHED 401(k) Retirement Plan after 1 year
Employee Travel program after 6 months around the world
COMPLIMENTARY daily Employee Meals
DISCOUNTED Parking and Public Transportation
COMPLIMENTARY Laundry
ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.

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More about this job

Skills

Attention to detail
Office administration
Leadership
Hotel operations
Computer skills
Organizational skills

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