Support Team Member
- Remote, United States
Remote
$2 per ticket resolved, with opportunities to earn up to $10 per ticket based on performance and experience
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Job details
- Pay
- $2 per ticket resolved, with opportunities to earn up to $10 per ticket based on performance and experience
- Workplace
- Remote
- Posting language
- English
Original job description
Support Team Member (Remote | Self-Paced | Paid per Ticket) Company: Four Seasons Hosting Location: Remote Type: Per Ticket | Self-Paced About the Role Four Seasons Hosting is expanding its Support Team! As a Support Team Member, you’ll assist clients with issues related to game servers, web hosting, VPS, and more. You’ll be the first point of contact for clients through tickets, live chat, or Discord, working closely with our Level 2 staff to ensure issues are resolved quickly and professionally. This role is fully remote and self-paced, ideal for those who enjoy troubleshooting and working with hosting environments. Pay & Perks
- $2 per ticket resolved, with opportunities to earn up to $10 per ticket based on performance and experience
- Free game servers for personal use
- Discounts on dedicated equipment and hosting services
- Opportunities for advancement and long-term growth
Responsibilities
- Respond to support tickets via WHMCS, live chat, and Discord
- Troubleshoot and resolve issues related to:
- Game servers (e.g., Minecraft, Rust, and others)
- Web hosting (e.g., unblocking IPs, fixing website issues)
- VPS and dedicated servers (e.g., storage increases, reboots)
- Escalate complex issues to Level 2 staff when necessary
- Provide timely, accurate, and professional responses to clients
- Maintain clear internal notes and communicate effectively with the team
Qualifications / Requirements
- Must be 18 or older
- Comfortable working in a fast-paced, ticket-based environment
- Basic understanding of hosting, servers, or customer support processes
- Strong written communication and troubleshooting skills
- Willingness to sign a non-disclosure agreement (NDA)
- Ability to manage multiple client interactions efficiently and respectfully
Why Join Four Seasons Hosting
- Fully remote and self-paced - work when it fits your schedule
- Supportive, community-driven company culture
- Access to tools, systems, and resources for success
- Gain hands-on hosting experience while earning and growing with the team
More about this job
Skills
- Troubleshooting
- Customer service
- Communication skills