IT SUPPORT TECHNICIAN (Full-Time)

Description Job Type: Full-time Full-time position: Non-exempt position (37.5 hours per week) includes day, evening and weekend hours Salary Range: $20.84-$32.77 with a firm starting hourly wage of $20.84/hour for internal equity

Schedule:

Sunday: 11:00AM - 6:00PM Monday: 9:00AM - 5:30PM Tuesday: 9:00AM - 5:30PM Wednesday: 1:00PM - 9:00PM Thursday: 1:00PM - 9:00PM Friday: OFF Saturday: OFF

Benefits:

• Paid Time Off (vacation, holidays, personal and sick time)
• Pension through the Illinois Municipal Retirement Fund (IMRF)
• Health Insurance (medical, dental and vision)
• Company-Paid Life & AD&D Insurance
• Flexible Spending (medical and dependent care)
• NCPERS Voluntary Life Insurance
• 457(b) Plan
• Staff Library Card
• Employee Assistance Program
• Professional Development

Closing date: Until position is filled

Objective: Under the direction of the Information Technology Supervisor, provides support in all aspects of Information Technology services to the patrons and staff within the District.

Duties:

1. Serves as first responder for internal helpdesk system for staff and addresses Information Technology issues in a timely manner.
2. Assists in monitoring all Information Technology system functions and assists in their proper operation.
3. Assists in the creation and maintenance of written documentation of department procedures.
4. Assists in the support of building audio visual and automation technology.
5. Assists in the training of staff on Information Technology services.
6. Compiles and interprets statistics and prepares reports.
7. Keeps current of all new technological procedures, processes and equipment.
8. Attends professional meetings as appropriate.
9. Performs other miscellaneous duties as assigned.

Requirements

Minimum Qualifications:

Education:

Requires expertise acquired through completion of an Associate’s Degree in a field consistent with the responsibility of the position.

Experience:

One (1) year proven experience providing support for Information Technology systems and end users.

Skills:

Office and Library:

• Knowledge of productivity suites.
• Strong time management skills.
• Ability to work with technical jargon and translate it to the library workplace.
• Ability to exercise reasonable and independent judgment and discretion.
• Ability to manage and prioritize multiple tasks.
• Ability to adapt to and effectively implement change.

Information Technology:

• Demonstrated abilities with troubleshooting Windows and OS X software and hardware.
• Familiarity with Windows and OS X operating systems.
• Familiarity with Apple computers and operating systems.
• Familiarity with networking concepts and networking troubleshooting skills.

Communication:

• Strong customer service skills.
• Communicates effectively in English, both orally and in writing.
• Ability to stay calm and effective in difficult situations.
• Ability to empathize and relate to the needs of all patrons

Supervisory Responsibility: None

Contacts:

Internal: Library staff and management External: Vendors

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job. Physical requirements for this position include: good speaking, hearing and vision ability, ability to push carts of library materials weighing up to 100 pounds rarely, lifting materials weighing up to 50 pounds rarely and lifting materials up to 25 pounds occasionally.

Working Conditions:

Work is performed in a typical office environment. Full-time position. Will require some weekend and evening work.