Jobs in the United States

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Added 1 min ago
Applications Engineer
Nordson Corporation
MN
Added 1 min ago
Sr. ServiceNow Platform Administrator/Technical Implementation Lead
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Dahlgren, VA
Added 1 min ago
ZT
Systems Engineer III
Zekiah Technologies, Inc
Dahlgren, VA
- $135,000 to $170,000 USD / year
Added 1 min ago
ZT
Journeyman Software Developer
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Dahlgren, VA
- $62,500 to $101,500 USD / year
We have an opportunity for an enthusiastic Software Developer with a desire to grow while working with a skilled and highly motivated team on leading-edge work. Our team provides IT…
Added 2 mins ago
Sr Mechanical Engineer (Design Engineer) (SRM)
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Added 3 mins ago
Senior Manager, Clinical Affairs
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Added 5 mins ago
Technical Support Representative
Foundation Software
Strongsville, OH
Since 1985, Foundation Software has been a leading provider of software and services built specifically for the construction industry. Our integrated solutions support contractors…
Added 6 mins ago
C6
ERP Specialist
Company 601 LivaNova USA Inc
Houston, TX
- $115,000 to $125,000 USD / year
Added 6 mins ago
S
Senior Solutions Engineer, Observe
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Added 8 mins ago
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Added 8 mins ago
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…performing HVAC pipe take-offs using computerized estimating software like Trimble MEP AutoBid Mechanical or similar. The Estimator is responsible…
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Data Engineer, Mid
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Added 10 mins ago
CC
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xPL Procurement Agent
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Entry Level Lighting Designer
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BDO USA, LLP
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- $158,000 to $197,000 USD / year
Added 10 mins ago
VU
Sr. Manager, Acceptance Solutions Sales Executive
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Denver, CO
- $176,500 to $332,300 USD / year
Added 10 mins ago
DH
Business Intelligence Specialty Analyst - Denver Health Medical Plan (Must Live
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Denver, CO
- $79,200 to $118,800 USD / year
Added 10 mins ago
TT
Software Engineer II
The Trade Desk, Inc.
Denver, CO
- $151,400 to $227,000 USD / year
Job Duties: Develop new features for and improve the quality of The Trade Desk's real-time bidding software. Design, build, deliver, and own full lifecycle development software from…
Added 10 mins ago
Guidance Navigation Control Engineer III
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Plant Operator Renewable Natural Gas
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Foundation Software

Technical Support Representative

Strongsville, OH, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Foundation Software LLC

Since 1985, Foundation Software has been a leading provider of software and services built specifically for the construction industry. Our integrated solutions support contractors throughout the entire project lifecycle, from estimating and job cost accounting to project management, HR, time tracking, and payroll processing.

With more than 600 team members and offices across the United States, we combine industry expertise, technology, and exceptional service to help our customers work more efficiently and successfully. At Foundation Software, employees have the opportunity to contribute to meaningful solutions while learning and growing as part of a collaborative team.

Position Summary

Foundation Software, a national developer of construction software and one of Northeast Ohio's top workplaces, is seeking Technical Support Representatives! Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry. As a technical support representative, you will join this talented team whose focus is providing remote technical services to support our clients. We provide world-class, in-house training, and our representatives work Monday through Friday with varying shift times.

Essential Functions and Responsibilities

Serve as the first point of contact for clients experiencing problems with technological products and services
Troubleshoot software/hardware components to identify and resolve issues
Research
Track client issues in call-center software and record details appropriately
Communicate with internal departments as needed to notify them of technical issues clients are experiencing
Maintain expertise with software, new modules and any relevant industry factors
Follow all department and company standard operating procedures
Project a professional and positive image as a company representative by providing thorough assistance to associates, clients and third parties.
Other duties as assigned

Required Skills and Experience

Ability to actively listen to clients to understand the root cause of their issues/concerns
Proven ability to provide top-level support to customers and associates
Excellent written and verbal communication skills
Superior organizational skills and the ability to work well as a member of a team
Explain highly technical details to clients using simple, understandable terms
Ability to address complex situations independently while following established protocols
Working knowledge of Microsoft Word and Excel
Detailed and accurate record-keeping
Basic math skills
Technical computer knowledge and experience preferred
Microsoft SQL or database experience a plus

Working at Foundation

What's great about working for Foundation? Plenty! We have a fun, casual and hard-working culture that invests in our employees, promotes creativity and delivers on our reputation. Our campus features a top-notch workout facility, fitness classes and free personal training, a game room complete with both video, table and traditional games, a full kitchen, and free coffee, soft drinks and snacks. Other employee perks include tickets to Cleveland sporting events, wellness incentives, free membership to our local rec center and various employee-appreciation events throughout the year. Benefits include medical, prescription, dental, vision, life insurance, LT disability, generous paid vacation, paid holidays, 401(k) with match and tuition reimbursement.

Foundation is a 21-time winner of NorthCoast 99 award, a multi-year winner of The Plain Dealer's "Top Workplaces".

Come and talk to us about your future at Foundation!

Foundation Software is an Equal Opportunity Employer.

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