Jobs in the United States

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System Development Engineer, Ops Tech Solutions
Amazon.com Services LLC
Austin, TX
- Develop APIs, data pipelines, and integrations with AWS services and internal systems to create end-to-end automation that serves both technical and non-technical customer personas.
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Engineering Operation Technician, Data Center Engineering Operations
Amazon Data Services, Inc.
Fairless Hills, PA
…equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems.…
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Mgr III, HR Specialist - AMZ13188.17
Amazon.com Services LLC
San Diego, CA
- $140,504 to $187,300 USD / year
Must have 1 year of experience in the following skill(s):
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Installation Technician
Amazon Data Services, Inc.
Litchfield Park, AZ · Waddell, AZ · Goodyear, AZ · Glendale, AZ · Avondale, AZ
…scalability, using your technical expertise to create automated systems that power global technological…
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Press Assistant
Printpack, Inc.
Rhinelander, WI
An additional $2.50/hr premium for hours worked on NIGHT Shift only (qualifying hours vary by location)
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Medical Assistant - Detar Walk In Clinic
CHS
Victoria, TX
Student Loan Support – Assistance available for eligible roles
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A Million Balls Initiative: Project Development Consultant, Global Programme Division, Director’s office, NYHQ, Remote with travel, 11 months, # 596974
UNICEF
United States
…demonstrate the programme model and mobilize sustained continental…
Added 1 min ago
Assistant Produce Manager
Albertsons Companies
MATTAPAN, MA · Dorchester, MA
…team leadership to a role where you set quality standards, support your associates, and deliver vibrant, market‑fresh produce customers can see, feel, and trust every…
Added 2 mins ago
Director of Project Delivery
Appalachian Regional Healthcare, Inc.
Lexington, KY
Support appropriate escalation and resolution of project-delivery issues.
Added 2 mins ago
SQL Database Administrator
Aleut Federal
San Antonio, TX
Administer database services for the AFSCI enterprise to include all supported sites and systems. The current database utilized is Structured Query Language (SQL).
Added 2 mins ago
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Industrial Maintenance Technician - Weekend shift
Electron Energy Corporation
Lancaster, PA
- From $34 USD / hour
Maintenance Technician - (Hydraulic, Pneumatic, Electrical, Mechanical, Mechatronic, & Tool and Die systems)
Added 2 mins ago
VV
Senior Systems Engineer
Veracity Ventures Inc.
Muskegon, MI
- $120,000 to $135,000 USD / year
The Senior Systems Engineer is an experienced engineering professional responsible for the design and development of military powertrain solutions. This includes requirements definition and…
Added 2 mins ago
VV
Senior Modeling & Simulation Engineer
Veracity Ventures Inc.
Muskegon, MI
- $120,000 to $125,000 USD / year
We are seeking an experienced Senior Modeling & Simulation Engineer to support the analysis, development, and optimization of diesel engines, transmissions, and driveline subsystems for…
Added 2 mins ago
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Hot Rolling Mechanical I Process Engineer
Veracity Ventures Inc.
Lancaster, PA
- $110,000 to $120,000 USD / year
The Hot Rolling Mechanical / Process Engineer provides technical leadership and engineering expertise to support manufacturing operations across the Global Rolled Products business.
Added 2 mins ago
Assistant Professor of Counseling - 9 MONTH
University of Arkansas at Little Rock
United States
Day Shift (United States of America) · Must have a valid state license in specialization (LCP, CRC, or CE
Added 2 mins ago
UC
Program Administrator – Staffed Living & SILP
United Counseling Service of Bennington County Inc
Bennington, VT
- $27 to $29 USD / hour
Why join UCS?Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of…
Added 2 mins ago
3rd Shift Paint Production Manager
Athens, GA
· Experience with powder coat systems, liquid paint systems, pre-treat chemical application, shot blast operations.
Added 2 mins ago
Training Consultant - Asphalt Paver & Compaction Products
Brooklyn Park, MN
Extensive technical knowledge of hydraulic, electrical, and machine systems for heavy equipment, ideally for Asphalt Pavers and Compaction products.
Added 2 mins ago
Training Consultant - Cold Planers & Reclaimer/Stabilizer Products
Brooklyn Park, MN
Extensive technical knowledge of hydraulic, electrical, and machine systems for heavy equipment, ideally for Cold Planers and Reclaimer/Stabilizers.
Added 3 mins ago
IT Knowledge Management Analyst
Cook Systems
Memphis, TN
We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits…
Added 3 mins ago
Vice President, Full-Stack Engineer
BNY
Pittsburgh, PA
Build responsive front-end experiences and robust back-end systems using modern frameworks and engineering practices
Added 3 mins ago
CMM (Coordinate Measuring Machine) Technician - Mini-Shift
Rolls-Royce
United States
Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and…
Added 4 mins ago
Provider Relations Representative
NCG Medical Systems, Inc.
Remote, United States
Must have prior experience working with insurance companies to respite issues and escalations
Added 4 mins ago
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Senior Estimator
Boldt
Appleton, WI
- $124,000 to $165,000 USD / year
…field to the office. Our culture blends accountability with support; where learning, mentorship, and collaboration, drive results. You won’t just contribute to projects that matter; you’ll…
Added 4 mins ago
Heavy Equipment Shop Technician (Mechanic)
EquipmentShare
Dallas, TX · Grand Prairie, TX
…contractors and communities through innovative technology, real-time support, and a team that truly…

Fortna Systems, Inc.

Manager, Software Sustainability

Remote, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

About the job FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

Responsibilities:

Oversee the day-to-day operations of the technical support team: This includes managing schedules, assigning tasks, and monitoring team members’ performance. The Manager is responsible for ensuring that the team is functioning efficiently and effectively, addressing any issues or obstacles that may arise, and providing guidance and support as needed.
Develop and implement procedures for effective customer support: This involves creating policies and procedures that ensure customers receive the best possible support when they encounter issues or have questions about our products. The Manager is responsible for continuously evaluating and improving these procedures based on feedback and performance metrics.
Collaborate with other departments to identify product issues and improvements: The Manager works closely with product development, sales, and other departments to identify and resolve product issues, and to make improvements based on customer feedback. This collaboration is crucial for ensuring that our products meet customer needs and expectations.
Manage the hiring, training, and development of the technical support team: The Manager is responsible for recruiting and hiring new team members, providing training and professional development opportunities, and fostering a positive and productive work environment. This includes conducting performance reviews, providing constructive feedback, and promoting a culture of continuous learning and improvement.
Set and monitor performance goals for the technical support team: The Manager establishes clear and measurable performance goals for the team, monitors progress, and provides feedback and coaching to help team members achieve their goals. This includes tracking key performance indicators (KPIs) and implementing strategies to improve performance.
Ensure customer satisfaction through prompt and effective resolution of issues: The Manager ensures that customer issues are resolved quickly and effectively, and that customers are satisfied with the support they receive. This includes monitoring customer feedback, addressing complaints, and implementing strategies to improve customer satisfaction.
Prepare reports on support activities and effectiveness: The Manager regularly reports on the activities and effectiveness of the technical support team, providing insights and recommendations for improvement. This includes analyzing performance data, identifying trends and patterns, and making data-driven decisions to improve support operations.

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or a related field: A solid educational background in a relevant field is essential for understanding the technical aspects of the role. This includes knowledge of computer systems, software applications, and customer support principles.
Proven experience in a technical support leadership role: Previous experience leading a technical support team is crucial for understanding the challenges and responsibilities of the role. This includes experience with team management, customer support operations, and performance management.
Strong understanding of the industry and emerging trends: The Manager needs to stay up-to-date with the latest industry trends and technologies to provide effective support and stay ahead of customer issues. This includes knowledge of current best practices, emerging technologies, and industry standards.
Excellent problem-solving and communication skills: The Manager must be able to solve complex technical problems and communicate effectively with both team members and customers. This includes strong verbal and written communication skills, as well as the ability to explain complex concepts in a clear and understandable way.
Ability to manage and lead a team effectively: Strong leadership and management skills are essential for leading the team and ensuring they perform at their best. This includes skills in team building, conflict resolution, and performance management.

Strong customer service skills: Excellent customer service skills are crucial for ensuring customer satisfaction and maintaining a positive company reputation. This includes skills in customer relationship management, customer satisfaction measurement, and complaint resolution.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.

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More about this job

Skills

Order picking
Material handling
Robotics
Technical support
Customer service
Sales
Recruitment
Provide training
Coaching
Track key performance indicators
Computer science
Performance management
Problem solving
Communication skills
Lead a team
Leadership
Team building
Conflict resolution

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Work requirements

Jobs in the United States