Jobs in the United States

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Added 1 min ago
MS
Business Operations Coordinator II - Green Bay, WI
Military Spouse Jobs & VetJobs
United States
- $19.62 to $20.8 USD / hour
…and administrative functions. Lead system user/trainer for software business applications and provide operations backup support. Provide support, development and/or leadership guidance to…
Added 1 min ago
Actuarial Analyst IV
Lifetime Workforce Solutions, LLC
United States
Proposes and assists in the development of process improvements utilizing system and software applications to full potential and participates in activities and projects as directed.
Added 1 min ago
23903 - District Engineer Project Management
VDOT
Bristol, VA
Added 1 min ago
VP, AI Security
Berkley
Wilmington, DE
This executive builds organizational capability rather than serving as the primary developer. The VP translates emerging AI risk and opportunity into a governed portfolio, equips existing…
Added 2 mins ago
Systems Engineer
McLaren Racing Ltd
Indianapolis, IN
Work with vendors to select and integrate sensors for on-car and test rig applications.
Added 3 mins ago
PI
Internal Medicine Health & Science System Specialist - Houston N, TX
Pfizer Inc
Remote, United States
- $108,600 to $250,700 USD / year
Added 3 mins ago
Sr Solutions Architect
University of Rochester
United States
Bachelor's degree in Information Sciences or equivalent and 5 years of relevant experience required
Added 3 mins ago
Sr Human Subject Research Spec - Ped Allergy
University of Rochester
United States
Manage and monitor all aspects of Institutional Review Board (IRB) submissions, including applications, amendments, and annual reports, ensuring timely and accurate preparation of…
Added 4 mins ago
YO
Facilities Site Lead
YMCA of Greater Grand Rapids
Grand Rapids, MI
- $20.38 to $22.64 USD / hour
Must have a Safety first mindset · First Aid Certification required within the first 60 days
Added 4 mins ago
Software System Tester
DEKA Research & Development
Mancheser, NH
DEKA Research & Development, located in Manchester, NH, is seeking a motivated, detail-oriented Software System Tester to join a software team developing medical devices. In this role, you…
Added 4 mins ago
Project Manager/Estimator
Kent Companies
Fort Mill, SC
Product knowledge of underlayment applications (gypsum, self-leveling, sound mats) and the ability to recognize project conditions that affect scope, cost, and installation.
Added 4 mins ago
Academic Advisor, Academic Advising Office
University of Tampa
United States
If you are a current University of Tampa student, please search for and apply to student jobs here via Workday. Job applications for current students will not be considered if submitted…
Added 4 mins ago
Director of Sponsored Programs
Appalachian State University
Boone, NC
License/Certification Required
Added 5 mins ago
Office Specialist - Agency Front Desk
State of Nebraska
Lincoln, NE
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Added 5 mins ago
SO
Attorney III - Human Resources
State of Nebraska
Lincoln, NE
- $36.79 to $55.18 USD / hour
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Added 5 mins ago
Adjunct Faculty - CAD
Waubonsee Community College
Sugar Grove, IL
…of materials, fasteners and weldments. Students will use CAD software during this…
Added 5 mins ago
Wholesale Parts - Outside Sales Representative
Beck Automotive Group
Palatka, FL
Strong computer literacy is required, including the ability to efficiently navigate CRM systems, Microsoft Office applications, and web-based software.
Added 6 mins ago
WS
Application Developer I - III
Windham School District
Huntsville, TX
- $54,144 to $66,564 USD / year
…analyzing system outlines to develop programs for computer applications; preparing and developing solution programs; documenting methods and procedures used in program development; and…
Added 7 mins ago
Engineering Operation Technician, Data Center Engineering Operations
Amazon Data Services, Inc.
Fairless Hills, PA
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 10 mins ago
Vice President, Full-Stack Engineer
BNY
Pittsburgh, PA
Design, develop, test, deploy, and maintain scalable full-stack applications and services
Added 11 mins ago
Project Manager/Estimator
Kent Companies
Fort Mill, SC
Product knowledge of underlayment applications (gypsum, self-leveling, sound mats) and the ability to recognize project conditions that affect scope, cost, and installation.
Added 12 mins ago
Senior Billing Analyst
Livingston International
IL
Advanced proficiency in Microsoft Suite (Outlook, Teams, Word, Excel, Access and PowerPoint). Experience with advanced data/ analytical software word be an asset.
Added 12 mins ago
YT - 113026 - RF
Mass General Physicians Organization
Boston, MA
-Assist in the preparation of grant proposals and funding applications to support ongoing research.
Added 12 mins ago
Senior DevOps Engineer
HubSpot
Remote, United States
…team responsible for delivering innovative web platforms and applications that power HubSpot’s global brand and are experienced by millions every…
Added 13 mins ago
Income Franchise Tax Senior, State and Local Tax
BDO USA Experienced
NY
Utilizes GoSystems, tax research databases and other tax-related software in the completion of assigned tasks

Fortna Systems, Inc.

Manager, Software Sustainability

Remote, United States

Apply on mhs.wd1.myworkdayjobs.com About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

About the job FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

Responsibilities:

Oversee the day-to-day operations of the technical support team: This includes managing schedules, assigning tasks, and monitoring team members’ performance. The Manager is responsible for ensuring that the team is functioning efficiently and effectively, addressing any issues or obstacles that may arise, and providing guidance and support as needed.
Develop and implement procedures for effective customer support: This involves creating policies and procedures that ensure customers receive the best possible support when they encounter issues or have questions about our products. The Manager is responsible for continuously evaluating and improving these procedures based on feedback and performance metrics.
Collaborate with other departments to identify product issues and improvements: The Manager works closely with product development, sales, and other departments to identify and resolve product issues, and to make improvements based on customer feedback. This collaboration is crucial for ensuring that our products meet customer needs and expectations.
Manage the hiring, training, and development of the technical support team: The Manager is responsible for recruiting and hiring new team members, providing training and professional development opportunities, and fostering a positive and productive work environment. This includes conducting performance reviews, providing constructive feedback, and promoting a culture of continuous learning and improvement.
Set and monitor performance goals for the technical support team: The Manager establishes clear and measurable performance goals for the team, monitors progress, and provides feedback and coaching to help team members achieve their goals. This includes tracking key performance indicators (KPIs) and implementing strategies to improve performance.
Ensure customer satisfaction through prompt and effective resolution of issues: The Manager ensures that customer issues are resolved quickly and effectively, and that customers are satisfied with the support they receive. This includes monitoring customer feedback, addressing complaints, and implementing strategies to improve customer satisfaction.
Prepare reports on support activities and effectiveness: The Manager regularly reports on the activities and effectiveness of the technical support team, providing insights and recommendations for improvement. This includes analyzing performance data, identifying trends and patterns, and making data-driven decisions to improve support operations.

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or a related field: A solid educational background in a relevant field is essential for understanding the technical aspects of the role. This includes knowledge of computer systems, software applications, and customer support principles.
Proven experience in a technical support leadership role: Previous experience leading a technical support team is crucial for understanding the challenges and responsibilities of the role. This includes experience with team management, customer support operations, and performance management.
Strong understanding of the industry and emerging trends: The Manager needs to stay up-to-date with the latest industry trends and technologies to provide effective support and stay ahead of customer issues. This includes knowledge of current best practices, emerging technologies, and industry standards.
Excellent problem-solving and communication skills: The Manager must be able to solve complex technical problems and communicate effectively with both team members and customers. This includes strong verbal and written communication skills, as well as the ability to explain complex concepts in a clear and understandable way.
Ability to manage and lead a team effectively: Strong leadership and management skills are essential for leading the team and ensuring they perform at their best. This includes skills in team building, conflict resolution, and performance management.

Strong customer service skills: Excellent customer service skills are crucial for ensuring customer satisfaction and maintaining a positive company reputation. This includes skills in customer relationship management, customer satisfaction measurement, and complaint resolution.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.

Apply on mhs.wd1.myworkdayjobs.com About employer

More about this job

Skills

Order picking
Material handling
Robotics
Technical support
Customer service
Sales
Recruitment
Provide training
Coaching
Track key performance indicators
Computer science
Performance management
Problem solving
Communication skills
Lead a team
Leadership
Team building
Conflict resolution

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Work requirements

Jobs in the United States