Jobs in the United States

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Technical Program Manager, Physical AI and Creative Technologies, DeepMind
DeepMind
Mountain View, CA · Cambridge, MA · New York, NY · San Francisco, CA
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for…
Added 1 min ago
Engineering Operation Technician, Data Center Engineering Operations
Amazon Data Services, Inc.
Fairless Hills, PA
- 1+ years of Microsoft Office products and applications experience
Added 1 min ago
Medical Assistant - Detar Walk In Clinic
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Basic proficiency in computer applications such as Microsoft Office and medical record systems.
Added 1 min ago
A Million Balls Initiative: Project Development Consultant, Global Programme Division, Director’s office, NYHQ, Remote with travel, 11 months, # 596974
UNICEF
United States
Added 1 min ago
EC
Hourly Student Employment - Learning Platform Technician
East Carolina University
NC
- $13 USD / hour
License/certification required
Added 2 mins ago
Chubb Associate, Presentation Designer Client Services
ACE American Insurance Company
Philadelphia, PA
Proficiency in design applications such as Adobe InDesign, Illustrator, Photoshop, Canva, Microsoft PowerPoint, or similar applications.
Added 2 mins ago
Bakery Clerk
Albertsons Companies
BEVERLY, MA · Beverly, MA
…This is an entry level position with advancement opportunity. Applications are accepted on an on-going…
Added 2 mins ago
Produce General Duty Clerk
Albertsons Companies
CARVER, MA · Carver, MA
…This is an entry level position with advancement opportunity. Applications are accepted on an on-going…
Added 2 mins ago
Deli Clerk
Albertsons Companies
BOSTON, MA · Boston, MA
…This is an entry level position with advancement opportunity. Applications are accepted on an on-going…
Added 2 mins ago
Night Crew Stocker
Albertsons Companies
BOONTON, NJ · Boonton, NJ
…This is an entry level position with advancement opportunity. Applications are accepted on an on-going…
Added 2 mins ago
Assistant Produce Manager
Albertsons Companies
MATTAPAN, MA · Dorchester, MA
…and retirement benefits (pension and/or 401k eligibility). Applications will be accepted on an on-going basis. [If applicable:] Associates in this position may be eligible for a quarterly…
Added 3 mins ago
VV
Senior Systems Engineer
Veracity Ventures Inc.
Muskegon, MI
- $120,000 to $135,000 USD / year
…processes to develop effective system-level solutions for defense…
Added 3 mins ago
Assistant Professor of Counseling - 9 MONTH
University of Arkansas at Little Rock
United States
Day Shift (United States of America) · Must have a valid state license in specialization (LCP, CRC, or CE
Added 3 mins ago
M
Selling and Support Captain, Bridgewater Commons - Full Time
Macy's
Bridgewater, NJ
- Full-time
Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
Added 3 mins ago
Training Consultant - Asphalt Paver & Compaction Products
Brooklyn Park, MN
Familiarity with Asphalt Pavers and Compaction applications.
Added 3 mins ago
Training Consultant - Cold Planers & Reclaimer/Stabilizer Products
Brooklyn Park, MN
Familiarity with Cold Planer and Reclaimer/Stabilizer applications.
Added 4 mins ago
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Regulatory Affairs Strategy Director - Oncology
AstraZeneca
Cambridge, MA · Cambridge
- $186,232.8 to $279,349.2 USD / year
…we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We follow all applicable laws…
Added 4 mins ago
Vice President, Full-Stack Engineer
BNY
Pittsburgh, PA
Design, develop, test, deploy, and maintain scalable full-stack applications and services
Added 4 mins ago
CB
Welder 1st Shift
Cornerstone Building Brands
Ballinger, TX
- $19 USD / hour
…that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for…
Added 4 mins ago
Senior reporter
S & P GLOBAL MARKET INTELLIGENCE INC
Dallas, TX
Added 5 mins ago
Project Manager/Estimator
Kent Companies
Fort Mill, SC
Product knowledge of underlayment applications (gypsum, self-leveling, sound mats) and the ability to recognize project conditions that affect scope, cost, and installation.
Added 5 mins ago
B
Senior Estimator
Boldt
Appleton, WI
- $124,000 to $165,000 USD / year
Experience with WinEst, On-Screen Takeoff or other On-Center applications, Microsoft Project, or Primavera.
Added 5 mins ago
Assistant Professor
University of North Carolina at Charlotte
NC
The Department of Mathematics and Statistics at the University of North Carolina at Charlotte invites applications for a tenure-track position as an Assistant Professor of Mathematics…
Added 5 mins ago
Building Management Systems Engineer
Turner Construction
Indianapolis, IN · Lebanon, IN
Proficient computer skills and Microsoft Office suite of applications
Added 5 mins ago
Traveling Project Safety Director- MSG - Pharma/Biotech
Turner Construction
Raleigh, NC · Philadelphia, PA · Charlotte, NC · Atlanta, GA · Columbus, OH · Houston, TX
Construction Health Safety Technician (CHST) certification required or within 6 months of appointment

Fortna Systems, Inc.

Manager, Software Sustainability

Remote, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

About the job FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

Responsibilities:

Oversee the day-to-day operations of the technical support team: This includes managing schedules, assigning tasks, and monitoring team members’ performance. The Manager is responsible for ensuring that the team is functioning efficiently and effectively, addressing any issues or obstacles that may arise, and providing guidance and support as needed.
Develop and implement procedures for effective customer support: This involves creating policies and procedures that ensure customers receive the best possible support when they encounter issues or have questions about our products. The Manager is responsible for continuously evaluating and improving these procedures based on feedback and performance metrics.
Collaborate with other departments to identify product issues and improvements: The Manager works closely with product development, sales, and other departments to identify and resolve product issues, and to make improvements based on customer feedback. This collaboration is crucial for ensuring that our products meet customer needs and expectations.
Manage the hiring, training, and development of the technical support team: The Manager is responsible for recruiting and hiring new team members, providing training and professional development opportunities, and fostering a positive and productive work environment. This includes conducting performance reviews, providing constructive feedback, and promoting a culture of continuous learning and improvement.
Set and monitor performance goals for the technical support team: The Manager establishes clear and measurable performance goals for the team, monitors progress, and provides feedback and coaching to help team members achieve their goals. This includes tracking key performance indicators (KPIs) and implementing strategies to improve performance.
Ensure customer satisfaction through prompt and effective resolution of issues: The Manager ensures that customer issues are resolved quickly and effectively, and that customers are satisfied with the support they receive. This includes monitoring customer feedback, addressing complaints, and implementing strategies to improve customer satisfaction.
Prepare reports on support activities and effectiveness: The Manager regularly reports on the activities and effectiveness of the technical support team, providing insights and recommendations for improvement. This includes analyzing performance data, identifying trends and patterns, and making data-driven decisions to improve support operations.

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or a related field: A solid educational background in a relevant field is essential for understanding the technical aspects of the role. This includes knowledge of computer systems, software applications, and customer support principles.
Proven experience in a technical support leadership role: Previous experience leading a technical support team is crucial for understanding the challenges and responsibilities of the role. This includes experience with team management, customer support operations, and performance management.
Strong understanding of the industry and emerging trends: The Manager needs to stay up-to-date with the latest industry trends and technologies to provide effective support and stay ahead of customer issues. This includes knowledge of current best practices, emerging technologies, and industry standards.
Excellent problem-solving and communication skills: The Manager must be able to solve complex technical problems and communicate effectively with both team members and customers. This includes strong verbal and written communication skills, as well as the ability to explain complex concepts in a clear and understandable way.
Ability to manage and lead a team effectively: Strong leadership and management skills are essential for leading the team and ensuring they perform at their best. This includes skills in team building, conflict resolution, and performance management.

Strong customer service skills: Excellent customer service skills are crucial for ensuring customer satisfaction and maintaining a positive company reputation. This includes skills in customer relationship management, customer satisfaction measurement, and complaint resolution.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.

Apply on mhs.wd1.myworkdayjobs.com About employer

More about this job

Skills

Order picking
Material handling
Robotics
Technical support
Customer service
Sales
Recruitment
Provide training
Coaching
Track key performance indicators
Computer science
Performance management
Problem solving
Communication skills
Lead a team
Leadership
Team building
Conflict resolution

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Work requirements

Jobs in the United States