Jobs in the United States

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Marshall Quality Manager
Prysmian Cables and Systems Usa LLC
Marshall, TX
…reduction, and continuous improvement across manufacturing…
Added just now
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HR MANAGER
Farmington Country Club
CHARLOTTESVILLE, VA
- $78,000 to $85,000 USD / year
Reporting to the Director of Human Resources, the HR Manager serves as a trusted partner to department leaders and employees, providing hands-on expertise in employee relations, employment…
Added 1 min ago
Senior Engineering Manager - Control Plane & Regulatory and Sovereign Cloud
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Advance AI-driven automation and software development across deployments, operations, and compliance workflows to improve consistency, scalability, and efficiency.
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Assistant Store Manager
AutoZone
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As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 1 min ago
Assistant Store Manager
AutoZone
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As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 1 min ago
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Part Sales Manager – Part Time
AutoZone
Houston, TX
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Part Time
AutoZone
Conway, AR
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 1 min ago
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Part Sales Manager – Part Time
AutoZone
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…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Full Time
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…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Senior Manager, Customer Operations
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The Senior Manager, Customer Operations reports to the Director of Customer Success and leads Outrider's Customer Operations organization, including Customer Operations Managers, Associate…
Added 2 mins ago
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Manager-in-Training - Hutchinson, MN
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- $19 to $23 USD / hour
The Manager In Training (MIT) is an emerging leader within the retail organization, participating in a structured development program designed to prepare individuals for a variety of…
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Sales Associate West Covina
Claires Essentials LLC
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- $16.9 to $17.9 USD / hour
· Maintain certification requirements and complete ongoing piercing skill development training.
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Sales and Service Overnight
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* Must have 6-12 months experience in customer service function
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Veterinary Practice Manager
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East Greenbush Animal Hospital is seeking a full-time Veterinary Practice Manager who can do more than run daily operations. We need someone who will work with hospital leaders to develop…
Added 5 mins ago
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(USA) Senior Manager, Technology Operations
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- $90,000 to $216,000 USD / year
The Senior Manager, Technology Operations, leads the execution of complex technology programs by aligning strategic objectives with operational and financial plans. This role oversees…
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(USA) Manager, Revenue Operations Scaled Services, Enablement and Support (Walmart Connect)
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We’re looking for a Manager, Revenue Operations to lead programs that help our global Enablement & Support teams work effectively and grow.
Added 7 mins ago
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Barback
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Open availability a must: minimum of 3 days per week, including weekends and holidays, with flexibility · Must have problem solving abilities, be self-motivated, and organized
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General Manager
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- $235,000 to $250,000 USD / year
Are you ready to help shape the future of travel and hospitality? CoralTree is seeking an exceptional General Manager to join our team at Seaport Hotel - Boston. As the General Manager, you…
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Director of Finance
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- $145,000 to $160,000 USD / year
The Director of Finance is responsible for the overall financial management, accounting operations, internal controls, budgeting, forecasting, cash management, and financial reporting of a…
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Front Office Manager
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The Front Office Manager supports the Director of Rooms in leading daily Front Office operations and delivering an exceptional guest experience. This role provides a consistent leadership…
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Branch Manager
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Kitchen Manager - Henderson, KY
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Added 14 mins ago
Merchandising Team Manager
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The Merchandising Team Manager leads a team of associates in the strategic execution of store operations, merchandising, and facilities activities to deliver a positive customer experience…

Closed listing

Fortive

Manager, Customer Success

Pittsburgh, PA, United States
Pittsburgh, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Summary

The Manager, Customer Success is responsible for driving revenue retention, customer lifetime value, and scalable customer experience execution by leading a team of Customer Success Managers. This role ensures consistent adoption of the Customer Success model to improve product utilization, reduce churn, and accelerate renewals and expansion opportunities.

As a player-coach, the Manager leads team performance while directly engaging in complex customer scenarios, and partners cross-functionally to remove friction across the customer lifecycle and improve operational efficiency.

Core Accountabilities

Revenue Retention & Growth

Own team performance against renewal rate, churn reduction, and expansion targets
Drive proactive account engagement to increase product adoption and customer value realization
Lead strategy for at-risk accounts and escalations to protect revenue

Team Performance & Development

Build and coach a high-performing team aligned to customer outcomes and commercial objectives
Establish clear expectations, accountability, and development plans for each team member
Improve time to productivity through structured onboarding and continuous coaching

Operational Excellence & Scalability

Enforce standard work and CRM discipline to improve execution consistency and forecasting accuracy
Drive continuous improvement initiatives to enhance productivity and cost-to-serve
Scale repeatable processes to support growth without proportional headcount increases

Customer Experience & Cross-Functional Alignment

Partner with Sales, Support, Product, and Operations to improve end-to-end customer experience
Reduce handoff friction and improve alignment across the commercial lifecycle
Ensure consistent delivery of customer-centric, outcomes-based engagement

Data-Driven Performance Management

Leverage reporting and dashboards to drive visibility, prioritization, and decision-making
Translate insights into coaching actions, process improvements, and revenue protection strategies
Improve system adoption to enable automation, insight generation, and scalability

Qualifications

Required

Bachelor’s degree or equivalent professional experience
Minimum of 5 years of experience in Customer Success, Account Management, or a related customer‑facing role
Minimum of 5 years of experience in people management or team leadership experience
Demonstrated ability to lead change, coach performance, and drive accountability
Strong written, verbal, and interpersonal communication skills
Experience working with CRM platforms such as Salesforce

Preferred

Experience in SaaS, technology, or industrial environments
Familiarity with customer health metrics, renewal forecasting, and churn‑reduction strategies
Experience applying Lean, Kaizen, or continuous improvement methodologies

Success Measures

Customer retention and renewal performance
Team productivity, engagement, and ramp effectiveness
Forecast accuracy and proactive risk mitigation
Adoption of standard work, CRM discipline, and operating cadence
Continuous improvement and scalability of Customer Success operations

Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential - your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Industrial Scientific Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Pay Range The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 132000 - 220400. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

About employer

More about this job

Skills

Customer experience
Lead a team
Coaching
Forecasting
Process improvement
Sales
Performance management
Reporting
Prioritization
Decision making
Team leadership
Communication skills
Salesforce
Patient care

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Work requirements

Jobs in the United States