Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 9 mins ago
6533 - Store Manager
Hat World Inc.
Tampa, FL
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or…
Added 9 mins ago
9285 - Assistant Store Manager PT
Hat World Inc.
Buford, GA
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 9 mins ago
5867 - Store Manager
Hat World Inc.
Novi, MI
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or…
Added 16 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Trenton, NJ
- $97,800 to $209,500 USD / year
8-12 years of project or program management experience coordinating software development or technology delivery.
Added 23 mins ago
Territory Sales Manager - Great Plains
CropX
Remote, United States
Serve as a close connection to the CropX technology development team.
Added 23 mins ago
Territory Sales Manager - Great Plains
CropX
Remote, United States
Serve as a close connection to the CropX technology development team.
Added 23 mins ago
Territory Sales Manager - Great Plains
CropX
Remote, United States
Serve as a close connection to the CropX technology development team.
Added 23 mins ago
Territory Sales Manager - Great Plains
CropX
Remote, United States
Serve as a close connection to the CropX technology development team.
Added 23 mins ago
Territory Sales Manager - Great Plains
CropX
Remote, United States
Serve as a close connection to the CropX technology development team.
Added 23 mins ago
Territory Sales Manager - Great Plains
CropX
Remote, United States
Serve as a close connection to the CropX technology development team.
Added 23 mins ago
Territory Sales Manager - US, Canada
CropX
Remote, United States
Serve as a close connection to the CropX technology development team.
Added 28 mins ago
G
Tax Manager
GPAC
Bismarck, ND
- $110,000 to $140,000 USD / year
Comfortable utilizing tax software and technology
Added 28 mins ago
G
Tax Manager
GPAC
Bismarck, ND
- $110,000 to $140,000 USD / year
Comfortable utilizing tax software and technology
Added 28 mins ago
G
Tax Manager
GPAC
Bismarck, ND
- $110,000 to $140,000 USD / year
Comfortable utilizing tax software and technology
Added 29 mins ago
G
Tax Manager
GPAC
Bismarck, ND
- $110,000 to $140,000 USD / year
Comfortable utilizing tax software and technology
Added 29 mins ago
G
Tax Manager
GPAC
Bismarck, ND
- $110,000 to $140,000 USD / year
Comfortable utilizing tax software and technology
Added 30 mins ago
G
Tax Manager
GPAC
Dallas, TX
- $110,000 to $140,000 USD / year
Comfortable utilizing tax software and technology
Added 30 mins ago
G
Tax Manager
GPAC
Dallas, TX
- $110,000 to $140,000 USD / year
Comfortable utilizing tax software and technology
Added 30 mins ago
G
Tax Manager
GPAC
Dallas, TX
- $110,000 to $140,000 USD / year
Comfortable utilizing tax software and technology
Added 46 mins ago
C
Senior DevSecOps Engineer
Credence
Remote, United States
- $150,000 to $180,000 USD / year
Collaboration & Knowledge Sharing: Work closely with software developers, cybersecurity teams, and cloud engineers to integrate security and automation into the software development…
Added 46 mins ago
C
Program Manager B-52 (WBD) - (Part-Time) - 01.3.11
Credence
Tinker Air Force Base, OK
- Part-time
Support program offices during Materiel Solution Analysis (MSA), Technology Maturation and Risk Reduction (TMRR), Engineering and Manufacturing Development (EMD), Production and Deployment,…
Added 46 mins ago
C
AI Platform & DevSecOps Engineer
Credence
Remote, United States
- $150,000 to $190,000 USD / year
Security & Compliance: Integrate security throughout the software development lifecycle and support compliance with applicable federal cybersecurity frameworks, including NIST 800-53, NIST…
Added 46 mins ago
C
Junior SAP SME
Credence
McLean, VA
- $100,000 to $130,000 USD / year
Understanding of software development lifecycle, testing, configuration management, and release-management practices.
Added 46 mins ago
C
Senior Application Programmer
Credence
McLean, VA
- $130,000 to $150,000 USD / year
Collaborate with architects, engineers, business analysts, cybersecurity teams, and stakeholders throughout the software development lifecycle.
Added 46 mins ago
Senior Program Manager F-16 WAM (Top Secret)- 211
Credence
WPAFB, OH
Assist in risk management, cost, schedule, and performance of various software development efforts in a program management role, and report on them monthly through use of the Project…

Fortive

Manager, Customer Success

Pittsburgh, PA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Summary

The Manager, Customer Success is responsible for driving revenue retention, customer lifetime value, and scalable customer experience execution by leading a team of Customer Success Managers. This role ensures consistent adoption of the Customer Success model to improve product utilization, reduce churn, and accelerate renewals and expansion opportunities.

As a player-coach, the Manager leads team performance while directly engaging in complex customer scenarios, and partners cross-functionally to remove friction across the customer lifecycle and improve operational efficiency.

Core Accountabilities

Revenue Retention & Growth

Own team performance against renewal rate, churn reduction, and expansion targets
Drive proactive account engagement to increase product adoption and customer value realization
Lead strategy for at-risk accounts and escalations to protect revenue

Team Performance & Development

Build and coach a high-performing team aligned to customer outcomes and commercial objectives
Establish clear expectations, accountability, and development plans for each team member
Improve time to productivity through structured onboarding and continuous coaching

Operational Excellence & Scalability

Enforce standard work and CRM discipline to improve execution consistency and forecasting accuracy
Drive continuous improvement initiatives to enhance productivity and cost-to-serve
Scale repeatable processes to support growth without proportional headcount increases

Customer Experience & Cross-Functional Alignment

Partner with Sales, Support, Product, and Operations to improve end-to-end customer experience
Reduce handoff friction and improve alignment across the commercial lifecycle
Ensure consistent delivery of customer-centric, outcomes-based engagement

Data-Driven Performance Management

Leverage reporting and dashboards to drive visibility, prioritization, and decision-making
Translate insights into coaching actions, process improvements, and revenue protection strategies
Improve system adoption to enable automation, insight generation, and scalability

Qualifications

Required

Bachelor’s degree or equivalent professional experience
Minimum of 5 years of experience in Customer Success, Account Management, or a related customer‑facing role
Minimum of 5 years of experience in people management or team leadership experience
Demonstrated ability to lead change, coach performance, and drive accountability
Strong written, verbal, and interpersonal communication skills
Experience working with CRM platforms such as Salesforce

Preferred

Experience in SaaS, technology, or industrial environments
Familiarity with customer health metrics, renewal forecasting, and churn‑reduction strategies
Experience applying Lean, Kaizen, or continuous improvement methodologies

Success Measures

Customer retention and renewal performance
Team productivity, engagement, and ramp effectiveness
Forecast accuracy and proactive risk mitigation
Adoption of standard work, CRM discipline, and operating cadence
Continuous improvement and scalability of Customer Success operations

About Industrial Scientific

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.

Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential - your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Apply About employer

Report this job