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Added 12 mins ago
BA
Counter-Insider Threat Program Analyst
Booz Allen Hamilton
Peterson AFB, CO
- $77,500 to $176,000 USD / year
4+ years of experience conducting research and analysis in support of DoD or IC missions such as CI, security and force protection, or cyber operations
Added 12 mins ago
BA
Orbital Warfare Expert
Booz Allen Hamilton
Colorado Springs, CO
- $86,800 to $198,000 USD / year
…your expertise in orbital mechanics, rendezvous and proximity…
Added 14 mins ago
A
Installation Technician
Aerotek
Chandler, AZ
- $25 USD / hour
…challenge, and every successful repair makes a direct impact on…
Added 1 hour ago
BA
Modeling and Simulation Engineer, Senior
Booz Allen Hamilton
Colorado Springs, CO
- $86,800 to $198,000 USD / year
tware tools. Leverage expertise in space operations and joint operations to merge models into wargame simulations. Collaborate with subject matter experts spe
Added 1 hour ago
TI
AI Automation Intern
Trimble Inc.
Westminster, CO
- $25 to $38 USD / hour
…artificial intelligence solutions that transform financial operations at scale. In this six-month internship, you will develop cutting-edge AI applications, work directly with modern data…
Added 1 hour ago
BA
FISINT Analyst
Booz Allen Hamilton
Aurora, CO
- $61,900 to $141,000 USD / year
…agencies to share information and support joint intelligence operations. Staying abreast of advancements in electronic systems and signal processing technologies, you will contribute to the…
Added 1 hour ago
BA
Systems Engineer, Senior
Booz Allen Hamilton
Aurora, CO
- $86,800 to $198,000 USD / year
Experience with systems engineering support for development, operations, or sustainment within DoD or Intelligence Community programs
Added 1 hour ago
Business Operations Manager, Hyperscaler Data Center & Client Optics
Cisco
San Jose, CA
…cross-functional challenges. As a key member of our Business Operations team supporting the VP of Supply Chain, you will play a critical role in driving the overall strategies that enable…
Added 1 hour ago
WW
Product Owner - Recurring Revenue O2Q (St. Louis)
World Wide Technology
Saint Louis, MO
- $91,200 to $136,800 USD / year
+ 2-5 years designing and implementing CRM/CPQ or opportunity-to-quote solutions in a SaaSenvironment, or experience in revenue or sales operations.
Added 1 hour ago
T
Scrum Master/project Manager
TEKsystems
Berlin, CT
- $55 to $65 USD / hour
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…
Added 1 hour ago
P
Electrical Engineer Manager
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
…laboratory and manufacturing environments in support of the R&D operations at the Groton, CT site. The multi-building campus is comprised of 2.3M SQFT supporting an occupancy of ~2,200…
Added 1 hour ago
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Mechanical Engineer Manager
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
…laboratories and manufacturing environments in support of the R&D operations at the Groton, CT site. The multi-building campus is comprised of 2.3M SQFT supporting an occupancy of ~2,200…
Added 1 hour ago
P
Process Equipment Engineer
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
…through realization. The successful candidate collaborates with Operations, Engineering, Validation, Quality, EHS, automation/controls, equipment vendors, and project teams to drive…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Hartford, CT
- $70 to $88 USD / hour
Preferred: Experience using AI-driven tooling for operations, reliability, or cost optimization.
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Hartford, CT
- $50 to $55 USD / hour
Strong preference for candidates with sports industry experience and an understanding of the season lifecycle, fan engagement, ticketing, and team digital operations.
Added 1 hour ago
BizOps – GTM & Monetization
Nominal
NY
…documents, and simulations; runs and controls tests and live operations; and turns that evidence into answers engineers can trust. It runs wherever the hardware runs: in the cloud, on-prem,…
Added 1 hour ago
A
Sewing Technician
Aerotek
Pauls Valley, OK
- $16 USD / hour
Collaborate with the production team and be willing to cross-train in other production areas as needed to support overall operations.
Added 1 hour ago
T
IT Support Specialist (Active Secret Clearance)
TEKsystems
Lawton, OK
- $28 to $33 USD / hour
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…
Added 1 hour ago
Construction Contract Manager III-Sr
Williams Companies
Tulsa, OK
General knowledge and understanding of the oil and gas industry with specific knowledge regarding midstream engineering and construction operations
Added 1 hour ago
Mgr Supply Chain - Category Management
Williams Companies
Tulsa, OK
…partner with engineering, project development, project execution, operations, finance, and legal to anticipate demand and remove barriers before they affect schedule or cost. You guide RFx…
Added 1 hour ago
Assistant Payroll Manager
CACI International
Oklahoma City, OK
…complex problems, building strong teams, and modernizing payroll operations, this is an opportunity to make a visible and lasting…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Oklahoma City, OK
- $50 to $55 USD / hour
Strong preference for candidates with sports industry experience and an understanding of the season lifecycle, fan engagement, ticketing, and team digital operations.
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Oklahoma City, OK
- $70 to $88 USD / hour
Preferred: Experience using AI-driven tooling for operations, reliability, or cost optimization.
Added 1 hour ago
Senior IT Manager
J W SPEAKER CORP
GERMANTOWN, WI
Added 1 hour ago
Senior IT Manager
J W SPEAKER CORP
GERMANTOWN, WI

Fortive

Manager, Customer Success

Pittsburgh, PA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Summary

The Manager, Customer Success is responsible for driving revenue retention, customer lifetime value, and scalable customer experience execution by leading a team of Customer Success Managers. This role ensures consistent adoption of the Customer Success model to improve product utilization, reduce churn, and accelerate renewals and expansion opportunities.

As a player-coach, the Manager leads team performance while directly engaging in complex customer scenarios, and partners cross-functionally to remove friction across the customer lifecycle and improve operational efficiency.

Core Accountabilities

Revenue Retention & Growth

Own team performance against renewal rate, churn reduction, and expansion targets
Drive proactive account engagement to increase product adoption and customer value realization
Lead strategy for at-risk accounts and escalations to protect revenue

Team Performance & Development

Build and coach a high-performing team aligned to customer outcomes and commercial objectives
Establish clear expectations, accountability, and development plans for each team member
Improve time to productivity through structured onboarding and continuous coaching

Operational Excellence & Scalability

Enforce standard work and CRM discipline to improve execution consistency and forecasting accuracy
Drive continuous improvement initiatives to enhance productivity and cost-to-serve
Scale repeatable processes to support growth without proportional headcount increases

Customer Experience & Cross-Functional Alignment

Partner with Sales, Support, Product, and Operations to improve end-to-end customer experience
Reduce handoff friction and improve alignment across the commercial lifecycle
Ensure consistent delivery of customer-centric, outcomes-based engagement

Data-Driven Performance Management

Leverage reporting and dashboards to drive visibility, prioritization, and decision-making
Translate insights into coaching actions, process improvements, and revenue protection strategies
Improve system adoption to enable automation, insight generation, and scalability

Qualifications

Required

Bachelor’s degree or equivalent professional experience
Minimum of 5 years of experience in Customer Success, Account Management, or a related customer‑facing role
Minimum of 5 years of experience in people management or team leadership experience
Demonstrated ability to lead change, coach performance, and drive accountability
Strong written, verbal, and interpersonal communication skills
Experience working with CRM platforms such as Salesforce

Preferred

Experience in SaaS, technology, or industrial environments
Familiarity with customer health metrics, renewal forecasting, and churn‑reduction strategies
Experience applying Lean, Kaizen, or continuous improvement methodologies

Success Measures

Customer retention and renewal performance
Team productivity, engagement, and ramp effectiveness
Forecast accuracy and proactive risk mitigation
Adoption of standard work, CRM discipline, and operating cadence
Continuous improvement and scalability of Customer Success operations

About Industrial Scientific

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.

Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential - your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

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