Jobs in the United States

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Added 1 min ago
Preconstruction Executive - MSG - Pharma/Biotech
Turner Construction Company
Raleigh, NC · Philadelphia, PA · Charlotte, NC · Atlanta, GA · Columbus, OH · Dallas, TX
…and engagement with national resource groups (e.g., Turner Engineering Group (TEG), Virtual Design & Construction (VDC), Turner Technical Services (TTS), and Market Segment…
Added 1 min ago
Preconstruction Executive - MSG - Pharma/Biotech
Turner Construction
Raleigh, NC · Philadelphia, PA · Charlotte, NC · Atlanta, GA · Columbus, OH · Dallas, TX
…and engagement with national resource groups (e.g., Turner Engineering Group (TEG), Virtual Design & Construction (VDC), Turner Technical Services (TTS), and Market Segment…
Added 1 min ago
Process Engineer
Thread Craft
Sterling Heights, MI
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Added 1 min ago
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Morrisville, NC
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Added 2 mins ago
Advanced Multi Craft Maintenance Technician
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Zanesville, OH
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Added 3 mins ago
Technical Program Manager (Hybrid - New Port, CA)
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Remote, United States
…Artificial Intelligence, Generative AI, Data Science, Data Engineering and Advanced Analytics to solve their most complex challenges, unlock new growth opportunities, and create lasting…
Added 3 mins ago
Member of Product Staff
Meta
Montpelier, VT
lead strategic technical decisions with engineering leadership.
Added 3 mins ago
Principal Software Engineer V
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The job is responsible for designing and creating engineering specifications for software applications and programs.
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Vail Resorts
VT
Prepare the platform for future AI engineering , including LLM and agent-based systems, as the organization matures.
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…Director partners closely with infrastructure, cloud, identity, engineering, and business leaders to strengthen cyber resilience and prepare the organization for emerging threats. Through…
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Research Scientist, Infrastructure Modeling and Reliability
Meta
Montpelier, VT
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Added 3 mins ago
Senior Director Software Engineering
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Montpelier, VT
As a Senior Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 3 mins ago
Manufacturing Quality Intern (Summer 2026)
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Essex Junction, VT
Must have at least an overall 3.0 GPA and be in good academic standing
Added 3 mins ago
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Montpelier, VT
Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
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Our enterprise AI capabilities connect existing systems through a unified knowledge graph, grounding agents in shared engineering, operations, and business context. Our analytics…
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Sr Customer Success Rep
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YOU MUST HAVE
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Senior Manager, Software Development
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Remote, United States
Take ownership of the next phase of an engineering transformation already delivering results. We have modernized critical systems and shipped AI features that providers use. This role…
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Contracts Specialist
GE Aerospace
Montpelier, VT
GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. Our Contracts function is a trusted and proactive business…
Added 3 mins ago
Electrical Department Manager - Buildings
Colliers Engineering & Design
Chicago, IL
From load analysis to development of complex electrical systems and an emphasis on green building design, Colliers Engineering & Design provides a full range of electrical engineering…
Added 4 mins ago
Senior Manager, Quality Engineering
CVS Health
Montpelier, VT
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field - or equivalent practical experience - and eight or more years of experience in quality…
Added 4 mins ago
Hardware Systems Architect, AI Hardware Products
Meta
Montpelier, VT
As a Hardware Systems Architect at Meta Superintelligence Labs, you will lead architecture on upcoming consumer AI hardware products, help drive the overall strategy and roadmap, and be a…
Added 4 mins ago
Clinical Informaticist
Wolters Kluwer
Montpelier, VT
…Sentri7 Drug Diversion platform. Working closely with product, engineering, data science, and customer-facing teams, this role helps align technology solutions with real-world healthcare…
Added 4 mins ago
Product Designer
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Montpelier, VT
Define, evolve, and unify visual and interaction systems that scale across products and platforms.

Fortinet

Senior Technical Support Specialist

Sunrise, FL, United States

Apply on edel.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Sunrise FL, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business. In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.

As a Senior Technical Support Specialist, you will:

Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer system information
Recommend corrective actions based on analysis
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
Follow up on technical cases including proper escalation and management of the case until case closure.
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

We Are Looking For:

Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
Strong understanding of TCP/IP, routing protocols, L2/L3 switching.
Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
Strong troubleshooting and problem-solving skills
Past experience using AI tools to help the effectiveness of day-to-day activities
Previous call center experience, preferably supporting data networking products and/or security products is desirable.
A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
Ability to work in the office 3-5 days a week
Possibility of an on-Call rotation
Strong communication skills, both written and verbal

Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

About Our Team:

Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

Apply on edel.fa.us2.oraclecloud.com About employer

More about this job

Skills

Technical support
Troubleshooting
Product knowledge
Documentation
Laboratory equipment
System administration
Computer science
Microsoft Windows
UNIX
Linux
IDS
IPS
VPN
Problem solving
Workflow
Communication skills

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Work requirements

Jobs in the United States