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Assistant Office Administrator
Pye-Barker Fire & Safety
Hollister, CA
- $18 to $20 USD / hour
Perform general data entry and document management.
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Account Manager
Corning
Corning, NY
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Must have, or will obtain, a Bachelor’s degree within six months
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Payment Accuracy Specialist 2
Cotiviti
Remote, United States
- $29 to $33 USD / hour
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J.E. Dunn Construction Group Inc P
Austin, TX · Kansas City, MO
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Full-Time Mentor/DSP - Adult Day Services - M-F Days
Easter Seals Southern California, Inc.
Glendora, CA
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UnitedHealth Group
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- $72,800 to $130,000 USD / year
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UnitedHealth Group
Eden Prairie, MN
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Dermatology Physician | 32-hour work week | $60,000 in Bonuses
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Designer/Drafter - Tulsa
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Must have energy, drive, commitment, and passion
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Digital Learning Coordinators - Elementary, Middle, and High School (EPED Position)
Wayne County Schools Employment Network
MI
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Remote AI Engineer
Insight Global
Remote, United States
- From $88 USD / hour
- Create and manage data ingestion, preprocessing, chunking, and vector database solutions
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REMOTE Secret SAP FI/PS Architect
Insight Global
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Experience gathering requirements, conducting fit-gap analysis, developing functional specifications, testing, and supporting data migration
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Engineering Aide
Insight Global
Archbald, PA
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Azure Data Engineer
Bright Vision Technologies
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Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is an opportunity…
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Informatica Developer
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Irving / Las Colinas, TX
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Bright Vision Technologies is seeking a Informatica Developer to design, build, validate, and support data solutions that make trusted information available for enterprise operations,…
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Ab Initio Developer
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Fremont / East Bay, CA
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Oracle PL/SQL Developer
Bright Vision Technologies
Remote, United States
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Database Developer
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AWS Data Engineer
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Account Executive, Fashion & Bridge Jewelry
American Exchange Group
New York, NY
- $90,000 to $95,000 USD / year
Track sales performance, maintain account data, and prepare reports using Excel to support forecasting and decision-making.
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Buyer II
MD HELICOPTERS LLC
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Fortinet

Senior Technical Support Specialist

Sunrise, FL, United States

Apply on edel.fa.us2.oraclecloud.com About employer

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Sunrise FL, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business. In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.

As a Senior Technical Support Specialist, you will:

Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer system information
Recommend corrective actions based on analysis
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
Follow up on technical cases including proper escalation and management of the case until case closure.
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

We Are Looking For:

Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
Strong understanding of TCP/IP, routing protocols, L2/L3 switching.
Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
Strong troubleshooting and problem-solving skills
Past experience using AI tools to help the effectiveness of day-to-day activities
Previous call center experience, preferably supporting data networking products and/or security products is desirable.
A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
Ability to work in the office 3-5 days a week
Possibility of an on-Call rotation
Strong communication skills, both written and verbal

Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

About Our Team:

Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

Apply on edel.fa.us2.oraclecloud.com About employer

More about this job

Skills

Technical support
Troubleshooting
Product knowledge
Documentation
Laboratory equipment
System administration
Computer science
Microsoft Windows
UNIX
Linux
IDS
IPS
VPN
Problem solving
Workflow
Communication skills

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Work requirements

Jobs in the United States