Benefits:
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Household Manager / Family Personal Assistant Job Description
Position: Household Manager / Family Personal Assistant Employment Type: Full-Time Location: [Reno,Nevada] Schedule: Days, Some weekends/nights Compensation: $18-20 per hour
Position Overview
We are seeking a highly organized, proactive, discreet, and dependable Household Manager / Family Personal Assistant to support the day-to-day operations of a busy family household with children.
This role serves as the central point of coordination for the home and family schedule, ensuring that household operations, children's activities, appointments, vendors, errands, travel preparations, and personal administrative needs are handled efficiently and thoughtfully.
The ideal candidate is warm, professional, resourceful, and exceptionally organized. They should be comfortable working in a family environment, communicating with parents and children, managing changing priorities, and anticipating needs before they arise.
This position is primarily focused on household management and family support rather than childcare; however, the Household Manager should be comfortable assisting with child-related logistics and providing occasional hands-on support when needed.
Key Responsibilities
Household Management
- Oversee the daily organization and smooth operation of the family residence.
- Maintain a clean, orderly, well-stocked, and welcoming household environment.
- Create and maintain household systems, schedules, checklists, inventories, and organizational procedures.
- Monitor household supplies and proactively replenish groceries, toiletries, cleaning products, paper goods, and other essentials.
- Coordinate routine and seasonal household maintenance.
- Identify household issues and arrange appropriate repairs or services.
- Manage household projects from start to completion.
- Ensure family spaces, children's areas, guest rooms, and common areas are organized and prepared as needed.
Family & Children's Coordination
- Help manage the family's master calendar, including school schedules, activities, appointments, practices, events, birthdays, and family commitments.
- Coordinate children's extracurricular activities, lessons, camps, sports, and school-related logistics.
- Track important school dates, holidays, early dismissal days, special events, and activity deadlines.
- Assist with completing registrations, forms, activity sign-ups, and related administrative tasks.
- Coordinate transportation arrangements for children as needed.
- Prepare children's belongings for school, activities, sleepovers, camps, and travel.
- Help maintain organized children's closets, activity supplies, sports equipment, school materials, and seasonal items.
- Purchase children's clothing, school supplies, gifts, uniforms, activity equipment, and other requested items.
- Coordinate children's appointments such as medical, dental, haircuts, tutoring, or extracurricular services at the parents' direction.
- Help prepare for birthdays, school events, family celebrations, playdates, and children's gatherings.
- Communicate professionally with schools, instructors, coaches, caregivers, and other family service providers when authorized.
Personal Assistant Support
- Provide personal administrative support to the parents and family.
- Manage and coordinate appointments, reservations, meetings, household-related commitments, and personal calendar items.
- Make restaurant, entertainment, travel, wellness, and service reservations.
- Handle personal errands and special requests.
- Research products, services, activities, vendors, travel options, camps, restaurants, and other family needs.
- Assist with online ordering, purchases, returns, exchanges, shipping, and gift buying.
- Maintain organized digital and physical records for the household and family.
- Track important deadlines, renewals, subscriptions, memberships, warranties, and registrations.
- Assist with correspondence, invitations, thank-you notes, forms, and routine personal communications.
- Coordinate personal appointments and service providers.
- Help organize family documents, household records, children's records, and other confidential information.
- Maintain running task lists and proactively follow through on outstanding items.
- Support special personal or household projects as requested.
Travel Planning & Preparation
- Assist with planning family travel, including flights, accommodations, transportation, dining, activities, and reservations.
- Prepare detailed travel itineraries when requested.
- Coordinate children's travel needs, including packing lists, equipment, medications provided by parents, entertainment, documents, and activity supplies.
- Pack and unpack for family travel when requested.
- Prepare the home before departure and help ensure it is ready for the family's return.
- Coordinate pet care, deliveries, household staff, and vendors during family travel.
- Maintain travel-related documents and confirmations in an organized format.
Vendor & Property Management
- Serve as the primary point of contact for household vendors and service providers.
- Schedule and supervise housekeepers, landscapers, maintenance professionals, contractors, technicians, delivery teams, and other vendors.
- Obtain estimates and coordinate service appointments.
- Oversee work performed in the home and follow up on incomplete or outstanding items.
- Maintain records of repairs, warranties, service histories, and preventative maintenance schedules.
- Coordinate home improvement and organizational projects.
- Ensure vendors understand and respect household schedules, privacy, security, and family routines.
Household Staff Coordination
- Coordinate schedules and responsibilities among household employees or regular service providers.
- Communicate household priorities and family preferences.
- Help maintain consistent standards across housekeeping, childcare, food preparation, transportation, and other household services.
- Assist with interviewing, onboarding, scheduling, and training household staff when requested.
- Help ensure smooth communication between parents, caregivers, housekeepers, and other household team members.
Shopping, Errands & Inventory
- Manage grocery and household shopping.
- Maintain household inventories and replenish essential items before they run out.
- Run errands including dry cleaning, package returns, pharmacy pickups, alterations, specialty purchases, and household-related appointments.
- Coordinate deliveries and manage incoming packages.
- Research and source specialty household or family items.
- Maintain organized receipts and purchase records.
Financial & Administrative Support
- Track household expenses, receipts, invoices, and reimbursements.
- Review vendor invoices for accuracy.
- Prepare household expense summaries when requested.
- Assist with bill organization and household budgeting.
- Maintain records related to household services, memberships, subscriptions, warranties, and recurring expenses.
- Coordinate payments with the family's designated financial contact when applicable.
Meals & Kitchen Coordination
Depending on the family's needs:
- Maintain grocery inventories and family staples.
- Coordinate grocery ordering and meal-related household needs.
- Communicate meal preferences and schedules with chefs or meal-preparation services.
- Keep the kitchen and pantry organized and appropriately stocked.
- Assist with simple meal preparation or children's snacks when needed.
- Coordinate catering, restaurant orders, and meals for guests or special occasions.
Guest & Event Preparation
- Prepare the residence for visiting family members, guests, playdates, parties, and special occasions.
- Coordinate catering, flowers, rentals, entertainment, housekeeping, and other event vendors.
- Prepare guest rooms and household spaces.
- Purchase gifts and coordinate wrapping, shipping, and cards.
- Maintain important family birthdays and special dates when requested.
Child-Related Expectations
This is not primarily a nanny position; however, the successful candidate must genuinely enjoy working around children and understand the realities of a busy family household.
The Household Manager may occasionally be asked to:
- Provide short-term supervision when a parent or caregiver is briefly unavailable.
- Assist with school pickup or activity transportation.
- Prepare snacks or simple meals for the children.
- Help children gather belongings for school or activities.
- Support family routines during especially busy periods.
- Coordinate with nannies, babysitters, tutors, teachers, coaches, and other caregivers.
The Household Manager should reinforce household expectations while respecting the parents as the primary decision-makers regarding discipline, parenting, education, and childcare.
Qualifications
- Previous experience as a Household Manager, Family Assistant, Personal Assistant, Estate Manager, Executive Assistant, Nanny/Family Assistant, Hospitality Manager, or similar position strongly preferred.
- Previous experience supporting a family with children is highly desirable.
- Exceptional organization and time-management skills.
- Ability to manage multiple schedules, priorities, and ongoing projects.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Strong judgment and problem-solving abilities.
- Ability to anticipate needs and take initiative without overstepping boundaries.
- Comfortable coordinating with children, parents, caregivers, schools, vendors, and household staff.
- High level of discretion and confidentiality.
- Strong technology skills, including email, shared calendars, online ordering, spreadsheets, scheduling applications, and mobile communication.
- Valid driver's license and safe driving record if transportation responsibilities are required.
- Reliable transportation if use of a personal vehicle is required.
Preferred Qualifications
- Experience working in a high-service or private household environment.
- Experience managing complex family calendars.
- Experience coordinating children's school and extracurricular schedules.
- Experience with family travel planning.
- Experience supervising household staff or vendors.
- Familiarity with home maintenance and preventative maintenance schedules.
- CPR and First Aid certification.
- Experience managing household expenses and administrative records.
Personal Attributes
The ideal candidate is:
- Trustworthy and highly discreet
- Warm and comfortable around children
- Proactive and resourceful
- Exceptionally organized
- Calm under pressure
- Detail-oriented
- Flexible and adaptable
- Reliable and punctual
- Friendly but professional
- Service-minded without being intrusive
- Able to maintain appropriate professional boundaries
- Comfortable receiving direction while also working independently
- Skilled at anticipating what needs to happen next
Confidentiality & Professional Boundaries
The Household Manager / Family Personal Assistant will have access to private information regarding the family, children, schedules, finances, home, travel, relationships, and personal affairs.
Strict confidentiality is required both during and after employment. Family information, photographs, schedules, locations, and personal matters must never be shared with outside parties or posted on social media.
The successful candidate must exercise excellent judgment and maintain appropriate professional boundaries while becoming a trusted and reliable member of the household team.
Physical & Scheduling Requirements
- Ability to move comfortably throughout the residence and complete routine household errands and organizational tasks.
- Ability to lift approximately [25–40] pounds when necessary.
- Ability to drive children or family members if required by the position.
- Flexibility for occasional evenings, weekends, travel days, household emergencies, or special events.
- Occasional overnight or family travel may be requested depending on the position.
Success in This Role
A successful Household Manager / Family Personal Assistant will create greater organization, consistency, and ease for the entire family.
The household should operate smoothly without the parents needing to oversee every detail. Calendars should remain organized, supplies should be stocked, appointments and activities should be anticipated, vendors should be effectively managed, and household tasks should be consistently followed through to completion.
Ultimately, this person will become a trusted point of coordination who helps the parents spend less time managing household logistics and more time focused on their family, careers, and personal priorities.
