Visitor Services Coordinator

Position Summary and Qualifications The Visitor Center Coordinator ensures smooth Front of House (FOH) operations and delivers exceptional visitor experiences at the Manatee Center. This full-time role oversees volunteers, guest services,, reinforcing consistent messaging and professional standards. The Coordinator sets the tone for guest and volunteer engagement, demonstrating emotional 22.99resilience, positivity, and a mission-focused attitude. This is a highly public-facing position requiring strong interpersonal skills, dependability, and ownership of day-to-day responsibilities that directly impact the Center’s success. Examples of Duties / Knowledge & Skills (Note: There are also secondary functions, which the employee will be required to perform.)

• Oversees daily Front-of-House operations to ensure a welcoming, informative, and safe experience for all guests. Serves as the lead staff member on duty and provides visitor services directly when needed.
• Serves as the initial point of contact for guest and volunteer concerns, resolving most issues independently and maintaining a positive, professional tone.
• Enhances visitor experience and reflects the Center’s mission by ensuring value-added programming and seasonal activities are offered regularly.
• Prepares volunteer schedules and ensures adequate daily coverage, including onboarding, training, coaching, and reinforcing expectations for interpretive and customer service standards.
• Serves as a backup docent when needed to ensure the delivery of onsite education programs and to reinforce alignment among education staff, volunteers, and exhibit messaging.
• Completes daily reports, end-of-day reconciliation, and bank deposits, and communicates any discrepancies to the Center Manager and Finance team.
• Ensures the cleanliness and functionality of the exhibit hall, gift shop, and surrounding areas.
• Participates in annual gift shop inventory and contributes to merchandising improvements.
• Active participation in staff and volunteer meetings.

Minimum Qualifications & Requirements A bachelor’s degree from an accredited college or university in hospitality, business, nonprofit management, communications, education, environmental science, or a closely related field is required, along with a minimum of three years of experience in customer service, visitor services, volunteer coordination, or other public-facing roles. Experience supporting educational programming or managing guest or volunteer experiences is preferred. General proficiency in Microsoft Office applications is also required. A valid State of Florida Driver's License is required. A comparable combination of education and relevant experience may be considered in place of a formal degree. Supplemental information

Must possess:

Ability to incorporate and employ on a continuous basis: initiate change, creativity, collaboration, pride, and accountability Strong interpersonal and communication skills with a public-focused mindset. Sound judgment and ability to support decisions and outcomes. Enthusiasm about learning environmental topics related to the Indian River Lagoon. Ability to distinguish between urgent tasks and those that are less time-sensitive. Ability to prioritize tasks effectively and remains composed under pressure. Collaboration to support the Manatee Center’s mission and culture.

Benefits

HOLIDAYS: 12 paid holidays per year

VACATION: Accrual for Regular Employees:

0 through 5 years 12 days/year (96 hrs)

6 through 10 years 14 days/year (112 hrs)

11 through 15 years 17 days/year (136 hrs)

16 through 19 years 20 days/year (160 hrs)

More than 20 years23 days/year (184 hrs) SICK: Accrual for All Regular Employees: 3.70 hours/pay period (96 hrs)

RETIREMENT PROGRAMS:

• City of Fort Pierce Retirement System (Mandatory Participation)
• International City Management Association (Mission Square) (Voluntary)
• Deferred Retirement Option Plan (DROP)

HEALTH INSURANCE: Effective for employees and dependents on the first day of the month following completion of 30 days continuous service. FPUA pays most of employee premium and 71% of the dependent premium.

DENTAL INSURANCE – Becomes effective for employees and dependents on the first day of the month following completion of 30 days continuous service. FPUA pays 100% of employee premium and 60% of the dependent premium.

VISION – Becomes effective for employees and dependents on the first day of the month following completion of 30 days continuous service. FPUA pays 100% of employee premium eye care coverage for employees and a portion for their family members, including eye exams, glasses, contact lenses, etc.

LIFE INSURANCE – TERM (EMPLOYEES ONLY) – Life insurance and accidental death and dismemberment policy equal to 1x employee's annual salary. Employees may also purchase, on a voluntary basis, additional life insurance through payroll deduction in $10,000 increments up to $100,000.

LONG TERM DISABILITY – Employees out for more than 90 days due to a disabling injury or illness will receive 60% of wage, up to $4,500 per month.

VOLUNTARY BENEFITS –

• CANCER, CRITICAL ILLNESS, SHORT TERM DISABILITY & ACCIDENT COVERAGE
• EDUCATION REIMBURSEMENT
• Flexible Benefit Program
• Wellness Program
• WHOLE LIFE INSURANCE
• DEPENDENT LIFE INSURANCE
• NORTON LIFELOCK