Switchboard Operator - Part Time

Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties and we are seeking a Switchboard Operator to join our team.

Shift:

Part time 24 hours per bi-weekly pay period 1:30 p.m. – 8:30 p.m. weekdays 7:30 a.m. – 2:00 p.m. weekends

Fort HealthCare is proud to be named a 16-time award winner of the Top Workplace award for Southeastern Wisconsin, a 6-time award winner of the USA Top Workplaces award, and a 2-time winner of their Top Workplaces Culture Excellence award for Purpose & Values. In addition, Fort HealthCare has been recognized nationally as a Top Workplace for Nursing 2026.

Our Mission Statement is our daily guide to provide the best health care possible. We promote it widely for all we serve to read, understand and to help our public hold us accountable for the promises we make.

Our Mission Statement - Improve the Health and Well-being of Our Community

Our Vision Statement provides each of us at Fort HealthCare with a goal. It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered.

Our Vision - Be the Healthiest Community in Wisconsin.

We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth.

The Switchboard Operator assists and directs callers as appropriate and assists in clerical duties as requested.

Responsibilities of this position include:

• Answers incoming calls in a professional manner, providing facility name (for external calls), personal name, and an offer to assist the caller.
• Answers patient calls for providers (physicians, physician assistants, and nurse practitioners), contacts the provider on call, and connects the patient and provider.
• Ensures that the electronic on call list is complete and updates as needed.
• Accurately lists pertinent information on the activity log, including but not limited to calls to and from providers, overhead pages, leadership notifications (i.e., temperature alarms), and secure text messages.
• Maintains knowledge of all codes and alarm systems in switchboard area and the correct procedures pertaining to each one.
• Maintains knowledge of downtime phone procedures.
• Provides information for patients, staff, visitors, and the public.
• Assists in training and development of new switchboard personnel as requested.

Requirements of this position include:

• High School Diploma or GED required
• Ability to courteously and effectively communicate in writing and verbally with all levels of hospital staff and physicians, patients, visitors, salesman and general public; must have pleasant phone and paging manners; ability to respond to questions and handle busy switchboard with other interruptions; ability to maintain composure and make necessary responses and telephone calls in the event of an emergency; ability to make decisions when resolving problems that may arise or be presented over the telephone; basic mathematical ability necessary to compile census data.

Benefits:

• Competitive pay
• Competitive shift differentials (2nd,3rd, and weekends)
• 401(k) with employer match
• Generous PTO Plan
• Daycare
• Comprehensive Wellness Plan
• Employee Assistance Program
• Free Parking
• Employee Gym