Centralized Loan Processor

Reports To: Director of Centralized Underwriting

Job Overview

The Centralized Loan Processor is responsible for assisting both the direct and indirect departments. The main responsibilities include funding of indirect loans, tracking and auditing direct loans to ensure they are ready for loan review, daily paid in full procedures including releasing of titles, tracking insurance on all consumer loans, and answering the consumer line as a first contact to direct calls accordingly.

Major Tasks, Responsibilities and Key Accountabilities

• Review incoming indirect loan documents for compliance with company policies. Fund loans through the Indirect LOS, file maintain the loan in our core, and file the document once complete. If any follow up is needed with dealerships for any documentation, signatures that are delaying the funding.
• Review consumer loan documentation for compliance with company policies. Ensure the loan packet is complete, work with loan officers for any outstanding issues. See that the loan is put into the correct status of File Review.
• Reviewing insurance in State national for all secured consumer loans; primary state national contact, balance State national GL, process refunds, verify payment changes, etc
• Paid in full tracking, release of liens.
• Answering the consumer and indirect phones line and directing calls to the appropriate loan officer.
• Month End reports and assistance with Welcome Calls and documentation filing as needed.
• Loan department GL balancing (FILO, EVIN, GAP refunds, Debt Protection claims, etc)
• Monthly loan follow up reports (missed first payments, loans under $100, new loan report, etc)
• Any projects requested by the Director of Centralized Underwriting.
• Conduct indirect welcome calls, manage titles, process payments, and perform follow-ups with members.
• Handle Gap claims by following up on all active total loan loss accounts with outstanding balances.
• Manage the paid in full process
• Track Title and UCC documents, including outstanding titles, and handle the addition and removal of liens for the lending department
• Perform Loan File Final Reviews for both indirect and direct loans.
• Complete Loan File Final Reviews for both indirect and direct loans
• Review indirect dealer paid loan reports with backend products
• Process CUNA/Trustage Debt Protection Claims.

Major Skills and Competencies

• Highly organized, energized, detail orientated, ability to multitask, and flexible.
• Must possess strong interpersonal skills, maturity, and good judgment.
• Must possess well-developed skills in verbal and written communication.
• Comfortable working in a complex, competitive, and rapidly changing environment.
• Ability to analyze and resolve situations independently.
• Eager to continue to learn and engage.

Physical Job Requirements

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift objects (typically less than 50 pounds).

• Ability to move about and communicate with a diverse membership and employee group.
• Ability to accomplish the described responsibilities through the use of computers and technology.
• Ability to sit and/or stand for extended periods of time.
• Ability to work in a changing, challenging, and fast paced work environment.
• Variable stress levels.
• Provide own transportation.
• Pass the EMV test certification for Lien Only Processing
• Obtain Notary certificate.

Minimum Qualifications

• Associate's Degree or an equivalent level of knowledge, skills, and abilities typically acquired through work experience.

Preferred Qualifications

• Previous experience in processing or member relations role.
• Proficient with Microsoft products (Word, Excel, Outlook).

Acknowledgment

I acknowledge that I have read the job description and requirements for the Centralized Loan Processor position and I certify that I can perform these functions with or without accommodation.