PASER

Job Summary

The PASER provides entry-level patient access and administrative support for the Gastroenterology Clinic. Responsibilities include welcoming patients and visitors, registering patients, maintaining accurate demographic and insurance information, scheduling clinic appointments, answering telephone calls, collecting assigned payments, and documenting transactions in Epic. The PASER works collaboratively with clinical personnel and the Senior PASER and PASER Coordinator II to support timely patient access, efficient clinic operations, accurate registration, and a positive patient experience. The PASER does not provide clinical advice or independently determine medical necessity, authorizations, or financial assistance eligibility. The position is assigned exclusively to the GI Clinic.

Performance Expectations

Patient Access and Registration

Greet patients, families, and visitors courteously; verify patient identity using approved identifiers.

Complete check-in and check-out; accurately enter and update demographic, contact, guarantor, and insurance information in Epic.

Obtain required registration forms, acknowledgments, and signatures in accordance with organizational policy.

Maintain patient privacy, protect confidential information, and follow HIPAA and organizational requirements.

Scheduling and Communication

Schedule, confirm, cancel, and reschedule GI Clinic office appointments according to approved templates and protocols.

Answer incoming calls, route clinical questions to licensed personnel, and create accurate telephone messages or encounters.

Assist with referral intake and appointment coordination; identify incomplete referral information and escalate appropriately.

Provide approved nonclinical instructions concerning arrival time, directions, required paperwork, and administrative preparation.

Support clinic staff responsible for GI procedure scheduling by relaying information and routing requests; do not independently change ASC procedure schedules unless specifically authorized under clinic policy.

Insurance and Financial Support

Verify insurance information and eligibility using approved systems; identify coverage discrepancies and refer unresolved issues to senior personnel.

Collect copayments and other authorized patient payments, issue receipts, and follow cash-handling and reconciliation procedures.

Communicate approved estimates and general financial information within training and policy; refer complex benefit, authorization, denial, and financial-assistance questions to designated staff.

Assist with assigned registration and patient-account workqueues, correcting errors within access and competency limits.

Clinic Operations and Professionalism

Monitor scheduled arrivals and communicate delays, no-shows, or administrative barriers to the appropriate team member.

Maintain a clean, organized, professional reception and waiting area and report equipment issues.

Demonstrate accuracy, dependability, teamwork, cultural sensitivity, and effective communication with patients and coworkers.

Complete required orientation, privacy, safety, customer-service, and system training; follow Forrest Health policies and procedures.

Perform other reasonably related duties as assigned within the nonclinical scope of the position.

Qualifications

Education/Skills: High school diploma or equivalent required. Basic computer proficiency, accurate data entry, customer-service skills, and ability to learn Epic and patient registration workflows required.

Work Experience: Previous receptionist, customer service, healthcare registration, or medical office experience preferred; no prior healthcare experience required.

Certification/Licensure: None required.