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HR Business Partner, Manufacturing
The Marzetti Company
Horse Cave, KY
The Human Resource Business Partner for our Sister Schubert's plant, located in Horse Cave , KY, is the onsite HR leader and primary HR business partner to the Site Leader and site…
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Care Transition Coordinator - Hospice Sales
VitalCaring Group
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Flexible schedule to meet referral partner and patient needs
Added 3 mins ago
Quoting Specialist
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Troy, MI · Grand Rapids, MI · Tinley Park, IL · Collinsville, IL · Willowbrook, IL · Wood Dale, IL · Livonia, MI · Lansing, MI · Buffalo Grove, IL · Champaign, IL · Aurora, IL · Elgin, IL · Ann Arbor, MI · Flint, MI
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Added 4 mins ago
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Chief Engineer, CLT102
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Assisted Confirmation Pathways Associate
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Manufacturing Engineer
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ER RN - Emergency Department - Travel Nurse
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ER RN - Emergency Department - Travel Nurse
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FM
ER RN - Emergency Department - Travel Nurse
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Newark, DE
- $2,349.62 to $2,499.6 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate

Formica

Customer Service Representative

Marion, IN, United States

Apply on recruiting.ultipro.com About employer

Applications open in a new tab.

Job details

Experience: · Minimum 2 years of customer service experience, preferably in comparable industry
Posting language: English
Posted: Nov 13, 2026

Original job description

Summary/Purpose:

The Customer Service Representative at Hartson-Kennedy® is responsible for all duties to maintain a positive relationship with your assigned accounts. They will contribute to an environment that engages their team to perform at the highest level, have an understanding of the company’s policies, processes and products along with strong analytical skills to effectively solve problems encountered by our customers. They will ensure our customers are consistently provided with the highest level of service.

Knowledge, Skills, Abilities, Experience:

· Excellent communication (verbal and written) and interpersonal skills to ensure positive interactions with customers

· Problem solving skills to identify problems and recommend effective solutions

· Time management skills to respond to customer emails, calls, and messages promptly

· Multitasking and organization skills to work on multiple issues at one time

· Effective at working in teams to collaborate with coworkers in other departments

· Proficient with Microsoft Office applications

· Knowledge of ERP systems

· Highly dependable with an excellent work attendance record

· Excellent time management skills with ability to meet deadlines

· Minimum 2 years of customer service experience, preferably in comparable industry

Duties, Responsibilities:

· Maintaining and building relationships with current and new customers

· Responding to customer needs and inquiries

· Processing orders and quotes in a timely manner

· Ensure effective customer relationships – internal and external

· Participate in regularly planned team meetings

· Communicate and collaborate with team members outside the department

· Ownership and resolution of customer issues

· Provide backup support to team members

· Other duties as assigned

Physical Demands:

· Ability to sit at a desk for periods of time

· Ability to work in an open office environment

· Ability to walk or stand for short periods

Expected hours:

· Availability to work Mon – Fri, 8am – 5pm

· Availability to work overtime as needed

Why Hartson-Kennedy?

As part of the Formica Corporation family, Hartson-Kennedy® (HK) is the trusted partner for premium countertop solutions. Known as the custom countertop experts for Formica Corporation, HK combines craftsmanship, innovation and a commitment to quality to deliver surfaces that elevate residential – including multi-family – and commercial spaces. Our expertise extends beyond Formica® Brand products, featuring a curated selection of surfaces from other leading manufacturers to meet any design vision.

Joining our team means leading at a flagship facility where you’ll drive operational excellence, support a culture of collaboration, and help shape an environment where every team member can thrive.

Employee offerings:

Medical & Prescription Drug Coverage
Dental Coverage
Flexible Spending Accounts (Healthcare and Dependent Care)
401(k) Savings Plan with Matching provision
Paid Time Off
Paid Holidays
Life & Voluntary Optional Life Insurance
Short-Term Disability Coverage
Voluntary Long-Term Disability Coverage
Employee Assistance Program
Employee Product Purchase Discount

Surfacing Solutions, Designing Opportunity, Building People

At Hartson-Kennedy®, we bring the Formica Family of Brands to life through stylish, durable, and sustainable surfaces that inspire creativity and deliver value. We’re looking for individuals who are ready to create their own career path, make an impact and connect with other like-minded professionals. If you’re passionate about quality, innovation and helping customers bring their design visions to reality, we want to hear from you.

Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.

This job description is not a comprehensive listing of activities, duties, or responsibilities that are required for the position. Responsibilities may change or new ones may be assigned at any time with or without notice.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, including race, color, age, sex, religion, national origin or handicap/disability.

Apply on recruiting.ultipro.com About employer

More about this job

Skills

Customer service
Analytical skills
Communication skills
Interpersonal skills
Problem solving
Time management
Multitasking
Work in teams
Microsoft Office
ERP
Meet deadlines
Relationship building
Customer relations

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Work requirements

Jobs in the United States