Community Choice Program Associate

Qualifications

Provides operational support for the Community Choice Market by working with volunteers, assisting clients, maintaining a safe and organized environment, managing client registration and data entry, and ensuring the efficient and equitable distribution of food. This role serves as a key point of contact for clients and volunteers, upholds food safety and organizational standards, and supports the mission of Forgotten Harvest through exceptional customer service, teamwork, and community engagement.

Duties/Essential Functions:

• Uphold Mission, Vision and Values of Forgotten Harvest.
• Provides oversite for general safety of the Clients and Volunteers at the Community Choice Market Campus while operating
• Assist with daily opening or closing duties, check in volunteers on Galaxy and maintain accurate volunteer records.
• Work with the Market Team to determine items to be pulled and stocked by volunteers.
• Assist with stocking products throughout shift as needed, help volunteers, guide them on what needs to be restocked.
• Work with volunteers to complete multiple tasks and needs of the Community Choice Market
• Check in clients as they arrive and schedule next appointments, register new clients, and answer questions.
• Data entry for clients and volunteers
• Return calls, voicemail and other communications.
• Orient volunteers with the shopping process, help if needed.
• Ensure the efficient and equitable distribution of food to the clients in accordance with program guidelines and applicable laws.
• Maintain cleanliness and organization of the market.
• Monitor food quality and safety standards, ensuring proper handling and storage.
• Greeting clients/volunteers with courtesy, respect, and empathy.
• Provide information about Forgotten Harvest Resources or programs to clients as needed.
• Assist in transportation of food or items to other locations as neeed.
• Adherer to all organizational policies and procedures.
• Provide clear instructions and guidance to volunteers to efficient operations.
• Represent the organization in a positive and professional manner.
• Ability to work independently and as part of a team.
• Commitment to the mission and values Forgotten Harvest.
• Knowledge of food safety regulations (FH will provide ServeSafe Certification)
• Sensitivity to the needs of low-income individuals and families.

Qualifications:

• Basic Microsoft office skills (excel, word, power point, outlook)
• Desire to work closely with the clients and volunteers of Forgotten Harvest
• Attention to detail.
• Must have valid driver’s license, acceptable driving record as determined by FH insurance company, and valid personal auto insurance
• Must have or obtain ServeSafe Certification
• Must be able to obtain internal FH Van Certification

Working Conditions/Physical Requirements:

• General office and warehouse working conditions and outdoor food distribution
• Ability to lift and carry up to 40 pounds and perform physical tasks associated with Loading, unloading, and setting up.
• Ability to use Forgotten Harvest Equipment as needed
• Have or be willing to obtain hilo certification
• Occasional overtime hours