Clinical Services Lead

Overview

The Clinical Services Lead is a frontline clinical resource and operational support leader responsible for coordinating a clinical support team within an assigned clinic or pod. This role has daily responsibility for team coordination and support across multiple staff members, which may include Medical Assistants, Registered Nurses (RNs), Licensed Vocational/Practical Nurses (LVN/LPNs), and other patient care team members involved in clinical service delivery. The Clinical Services Lead actively performs many of the same clinical duties as the staff they coordinate while supporting assigned staff in the execution of patient care, call management, MIPS data completion, equipment maintenance, clinical supply inventory, and clinical workflow coordination.

Schedule: Approximately 38 hours per week.

• Monday–Thursday: 7:45 AM–5:00 PM
• Friday: 7:45 AM–12:00 PM (2nd and 4th Fridays only)

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

Responsibilities

Team Coordination & Staff Support

• Coordinate and support the daily activities of the assigned team or pod, dedicating approximately 20% of time to clinic administration, to support efficient patient care delivery.
• Lead the onboarding and training of assigned team members on workflows, policies, and procedures; serve as a day-to-day resource for questions and guidance.
• Assist in the review and submission of timekeeping records, development of daily staffing plans, review of schedule change requests, and other administrative entries for the team, with final approval authority resting with the supervising manager.
• Contribute to the interview and selection process for new team members by participating in candidate interviews, providing structured feedback, and making recommendations to the hiring manager.
• Contribute to staff performance evaluations by providing documented observations, feedback, and performance input to the supervising manager.
• Identify staff performance concerns and escalate promptly to the supervisor for appropriate action.
• Foster a positive, collaborative team environment that supports professional growth, accountability, and high-quality patient care.

Clinic Operations & Patient Experience

• Serve as the day-to-day resource for operational processes for the assigned team or pod, including patient experience standards, workflows, organizational policies, staffing assignments, team meetings, supply and inventory management where applicable, and staff training and onboarding.
• Drive operational performance through effective day-to-day resource coordination and active support of clinic productivity and patient experience goals.
• Serve as an operational leader within the clinic, which may include supporting multiple locations or acting as site lead when senior leadership is not onsite; optimize workflows and address patient concerns in a timely and professional manner and escalate issues requiring formal authority to the appropriate leader.
• Partner with clinic management to implement organizational policies, procedures, and performance standards consistently across the team.
• Optimize workflows and address patient concerns promptly and professionally; escalate unresolved operational risks or patient issues to leadership.

Administrative & Compliance Responsibilities

• Maintain up-to-date knowledge of and lead team adherence to all applicable regulatory, compliance, and organizational requirements.
• Facilitate cancer registry reporting requirements at designated locations, in partnership with their supervisor.
• Coordinate preparation for CLIA surveys where applicable in coordination with supervisor, ensuring laboratory documentation, quality records, and facilities are current and accurate.
• Oversees adherence to safety protocols, escalation procedures, and incident reporting for pod.
• Establishes and maintains high standards for charting, patient education, and clinical workflows including MIPs completion.
• Accountable for team completion of all required annual education.

Clinical Care Duties

• Perform and support team training on medical assistant duties as a core part of this role, including:
• Room and greet patients; obtain appropriate intake information and document accurately in the EMR.
• Provide clinical report to clinicians on each patient prior to the encounter.
• Accompany the dermatology clinician in the exam room and scribe visit information as directed by the clinician.
• Prepare for and assist with procedures as directed, including suture removals, biopsies, and other in-office dermatology procedures.
• Sterilize instruments and stock exam rooms to maintain a clean, safe, and well-supplied clinical environment.
• Address phone notes and manage prior authorization requests in a timely manner.

Clinical Operations Support

• Manage patient calls at the clinic level, facilitating clinical inquiries, relaying clinician instructions, and ensuring timely and accurate follow-up for all patient communications.
• Support daily completion of MIPS data documentation for all applicable patient encounters, partnering with clinicians and the care team to meet quality reporting requirements.
• Support equipment maintenance for all clinical equipment in the assigned clinic or pod, coordinating service requests and escalating issues to the supervising leader.
• Maintain inventory of clinic supplies including all medical, office, and cosmetic supplies necessary for patient care.
• May perform aesthetics procedures, specimen handling, CLIA support, and related responsibilities, as assigned and based on qualifications.
• Assist in maintaining the pathology results and completion log; support surgical and pathology leakage tracking and timely result notification including cancer registry reporting requirements.

Perform other duties as assigned.

Qualifications

Required Competencies and Skills

• Clinical proficiency in dermatology medical assistant duties including patient rooming, scribing, procedure assistance, and instrument sterilization.
• Working knowledge of MIPS quality reporting requirements and data documentation in the EHR.
• Ability to coordinate and support a clinical team in a clinic environment; demonstrated willingness to develop leadership capabilities.
• Strong patient communication skills; ability to manage clinical phone calls, triage patient concerns, and relay clinician instructions accurately.
• Ability to support clinical supply inventory management and equipment maintenance coordination.
• Proficiency in EHR/EMR documentation; experience with prior authorization workflows preferred.
• Sound clinical judgment, composure, and professionalism in a fast-paced patient care environment.
• Commitment to patient safety, clinical excellence, and organizational compliance standards.
• Not a remote position. Must be able to travel.

Education & Experience

• Minimum post-high school education in a medical support field required. Associate or bachelor's degree in healthcare administration, business, or a related field preferred; One of the following credentials is required:
• Certified Medical Assistant (CMA or RMA) or equivalent clinical certification/licensure
• Licensed Practical or Vocational Nurse (LPN/LVN)
• Registered Nurse (RN)
• Minimum 1+ years of clinical experience in a dermatology or ambulatory care setting required. Additional years of direct patient care experience may be substituted for certification, unless prohibited by state certification requirements.
• Experience with MIPS quality reporting preferred.

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.