Business Analyst

Position Details

Position Information

About Fordham Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Title of Position Business Analyst

Position Number A11345

FLSA

Scheduled Hours Per Week 35

Department Enrollment Systems Management

Campus Rose Hill

Work Arrangement Hybrid

Hybrid Policy:

Please review the Hybrid Policy at www.fordham.edu/hybridpolicy.

Position Summary Reporting to the Executive Director of Undergraduate CRM, Processing, & Operations, the Business Analyst provides dedicated business analysis capacity to drive continuous process improvement, operational efficiency, and data integrity across all enrollment units.

This position leads requirement-gathering sessions, maps complex workflows, designs custom reporting solutions, and supports system enhancements within the university’s Slate CRM and integrated technology ecosystem.

Functioning as a key bridge between Enrollment Staff and Admissions systems, the Business Analyst translates complex business needs into scalable technical solutions, builds and configures workflow updates, and supports end-user adoption through robust documentation and training.

Essential Functions Partners with admissions, financial aid, and registrar staff to elicit, analyze, and document business needs. Map current-state and future-state operational workflows to identify bottlenecks, eliminate redundancies, and optimize enrollment operations.

Serves as a core administrator for Slate CRM. Design, build, test, and deploy system enhancements, including custom forms, decision trees, communication rules, portals, and automations.

Develops, maintains, and delivers operational reports, dashboards, and data extractions using Slate reporting tools, SQL, and institutional BI systems to support strategic enrollment goals.

Creates comprehensive test plans, lead User Acceptance Testing (UAT), and validate system configuration changes before production deployment to ensure high data integrity and minimal operational disruption.

Identifies opportunities for automation and operational refinement. Support project management lifecycles for enrollment initiatives, tracking deliverables, milestones, and system dependencies prioritizing efficient scalable solutions.

Maintains standard operating procedures (SOPs), system configuration logs, and technical specifications. Design and conduct end-user training for university staff on new enrollment processes and system functionality.

Essential Functions Note This list is not intended to be an exhaustive list. The University may assign additional related duties as necessary.

Management Responsibilities May provide peer-level coordination or subject-matter guidance to colleagues performing similar work and/or student, part-time workers, including helping organize tasks, clarify priorities, or review work for quality or consistency.

Additional Functions Supports seasonal enrollment setups, including annual admissions application updates and portal refreshes.

Monitors vendor release notes (e.g., Slate product updates) to evaluate and recommend new feature adoptions.

Serves as a back-up system administrator for secondary enrollment tools and integrations.

Performs other related duties and special projects as assigned by leadership.

Required Qualifications: Education and Experience Bachelor’s degree in Business Administration, Information Systems, Higher Education Administration, or a related field.

Minimum of 3 years of professional experience in business analysis, systems administration, or operations within a higher education setting. Hands-on experience configuring and supporting Technolutions Slate CRM is required.

Required Qualifications: Knowledge and Skills Strong functional knowledge of Technolutions Slate (forms, rules, liquid markup, portals, workflows, and queries).

Advanced ability to analyze complex operational challenges, synthesize user input, and translate business requirements into functional technical requirements.

Proficiency in SQL, relational databases, data visualization tools (e.g., Tableau, Power BI), and process-mapping software (e.g., Lucidchart, Visio).

Outstanding verbal, written, and interpersonal communication skills with a proven track record of bridging technical and non-technical stakeholders.

Ability to manage competing priorities, meet tight deadlines during peak recruitment cycles, and adapt to evolving institutional needs.

Preferred Qualifications Experience with institutional ERP systems (e.g., Ellucian Banner, Workday, or Oracle PeopleSoft) and their integrations with Slate.

Business Analysis Certification (e.g., IIBA-CBAP, PMI-PBA) or Agile methodology training.

Fundamental understanding of web technologies (HTML/CSS, JavaScript) and API/data-feed troubleshooting.

Minimum Starting Salary $75,000

Maximum Starting Salary $90,000

Note Salary is commensurate with qualifications, experience, and skills.

Is this a Union position? No

Posting Detail Information

Posting Number A1191P

Number of Vacancies 1

Start Date ASAP

Posting Date 11/13/2026

Special Instructions

EEO Statement Fordham University is committed to excellence and welcomes candidates of all backgrounds.

Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Physical Activity and Work Environment

Physical Activity

Sitting Often

Repetitive Hand Motion (such as typing) Often

Hearing, Listening, Talking Often

Standing Seldom

Walking Seldom

Running Not Required

Bending, Stooping, Kneeling, squatting, Crouching, Crawling Not Required

Climbing stairs Not Required

Climbing ladders Not Required

Reaching overhead Not Required

Pulling, pushing Not Required

Shoveling Not Required

Lifting – up to 20 pounds Not Required

Lifting – up to 50 pounds Not Required

Lifting – over 50 pounds Not Required

Work Environment

Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents