Jobs in the United States

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Added 9 mins ago
Senior Dashboard Developer
CACI
Ashburn, VA · Ashburn
…Management approach. Join us to make a meaningful impact on a program of national…
Added 15 mins ago
D
Analyst - State Tax
Danaher
Orange Village, OH
- $69,000 to $74,000 USD / year
…you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you…
Added 17 mins ago
Security Operations Center (SOC) Analyst II
Leidos
Scott Air Force Base, IL
…sensitive digital landscapes. As a Security Operations Center (SOC) Analyst on our 24x7 front-line security operations team, you will be directly responsible for defending mission…
Added 17 mins ago
Systems Administrator – Kiteworks
SitusAMC
Springfield, IL
…standards, resolving escalations from the service desk and Analyst-level administrators, and providing day-to-day guidance to less experienced staff. The Associate is responsible for the…
Added 18 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Springfield, IL
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 23 mins ago
Business Intelligence Analyst 2
DexCom Inc
Mesa, AZ
…Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing…
Added 30 mins ago
Cybersecurity Analyst (48387)
CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA
Huntersville, NC
The Cybersecurity Analyst is an early-career, hands-on member of the CEENTA Information Technology team responsible for supporting daily cybersecurity operations, security monitoring,…
Added 33 mins ago
Sr. IT Business Analyst
LLP
United States
Bachelor’s Degree in Information Technology, Computer Science or Engineering.
Added 40 mins ago
Systems Engineering & Technical Assistance (SETA) Analyst – UAS/UAV Analysis
CACI, INC.-FEDERAL
Charlottesville, VA
Job Title: Systems Engineering & Technical Assistance (SETA) Analyst – UAS/UAV Analysis
Added 40 mins ago
Senior Dashboard Developer
CACI, INC.-FEDERAL
Ashburn, VA
…Management approach. Join us to make a meaningful impact on a program of national…
Added 42 mins ago
APD IT Business Analyst III
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…and expected outcomes. Facilitates requirements sessions with program, policy, financial, and IT stakeholders. Gathers, analyzes, validates, and documents business and system requirements,…
Added 51 mins ago
Analyst, Fuel Accounting III - 518822
Tennessee Valley Authority
CHATTANOOGA, TN
Support an environment of continuous improvement in Technology & Innovation, as well as accounting & control processes.
Added 51 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Nashville, TN
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 53 mins ago
Lead Director Product Membership
Oak Street Health MSO LLC
Remote, United States
You will act as the primary operational and technology bridge between executive leadership and hands-on execution teams, partnering closely with business leaders across Membership…
Added 57 mins ago
UG
Advisory Services Analyst (Content Strategy focus), Consultant Development Program - Multiple Locations
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
…consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to…
Added 59 mins ago
Inventory Deployment Analyst
Bath and Body Works
Reynoldsburg, OH
The Inventory Deployment Analyst (IDA) role is within the Merchandise, Planning, and Allocation (MP&A) department, which is considered the analytical engine that strives to make the best…
Added 1 hour ago
Technical Support Analyst
Ford
Allen Park, MI · Allen Park
The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will…
Added 1 hour ago
Principal Risk Analyst
MoonPay
NY
As a Principal Risk Analyst, you'll identify, measure, and mitigate the risks that come with operating a crypto payments business, including counterparty exposure, liquidity and market…
Added 1 hour ago
Inventory Deployment Analyst
Bath & Body Works
Reynoldsburg, OH
The Inventory Deployment Analyst (IDA) role is within the Merchandise, Planning, and Allocation (MP&A) department, which is considered the analytical engine that strives to make the best…
Added 1 hour ago
IDP Information Systems Security Officer
Wichita State University
Wichita, KS
Added 1 hour ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Topeka, KS
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 1 hour ago
Senior Application Solutions Engineer
Pantherx Specialty LLC
Pittsburgh, PA
Serves as the escalation point for the Application Solutions Engineer and Application Solutions Analyst on unresolved or high-impact issues.
Added 1 hour ago
Senior Technical Support Engineer, Integration
Pegasystems
Remote, United States
Gartner Analyst acclaimed technology leadership across our categories of products
Added 1 hour ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Salem, OR
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 1 hour ago
Investment Data Analyst - Performance -
Day & Zimmermann
Boston, MA
Data Analyst on the Performance Data Solutions Team

Ford

Technical Support Analyst

Allen Park, MI, United States
Allen Park, United States

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Job details

Pay: This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440.
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Technical Support Analyst

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The team’s focus will be on delivering timely response support and excellent technical support and guidance. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end-to-end technical support. The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution. This role is 5 days in office with opportunity for some work from home days. Due to Ford & Lincoln dealership support required the technical hotline is open on some company designated holidays. What you'll do...

Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs.
Provide timely initial response.
Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan:
Researching workshop manuals, service publications and various other technical/engineering documents
Respond / Formulate technically accurate recommendations.
Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required.
Maintain timely case management ensuring that each case does not exceed allowable aging objectives.
Coordinate and collaborate with both Field Service Engineers and directly with Dealer Management/Service Personnel to ensure steady progression on each case.

Escalation of concerns to Level 2/Level 3 assistance for further support:

Escalation to and interface with PD Engineering, though JIRA Process (DSSH Model)
Escalation to and interface with FSE to provide in-dealership assistance.
FSE technical hands-on assistance
Capture data for FSE dealer process reviews
Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

You'll have...

High School Diploma
2+ years of hands-on technical/diagnostic experience in automotive-related environments, including but not limited to:
Automotive manufacturers
Technical service organizations
Automotive dealerships
Independent repair facilities
Military vehicle maintenance
Automotive technical training programs
2+ years of experience in vehicle diagnostics and repair.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

Even better, you may have...

Bachelor’s degree or higher in a technical discipline (e.g., Automotive Technology, Automotive Engineering Technology, Field Service Operations, Advanced Vehicle Systems, Automotive Industry Management).
ASE Certifications.
Senior Master Certification or equivalent OEM technical training.
State Automotive Certifications.
Automotive dealership service experience.
Experience with Jira is preferred
Strong interpersonal and communication skills, with demonstrated professionalism in all interactions.
High level of reliability, diligence, and accountability.
Collaborative team player who values cross-functional partnership.
Commitment to continuous learning and development, both personally and for others.
Ability to work independently with a proactive, forward-thinking approach.
Strong problem-solving and analytical capabilities.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/GSR Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

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