Jobs in the United States

25+ jobs

Save this search

Added 6 mins ago
Systems Engineering & Technical Assistance (SETA) Analyst – UAS/UAV Analysis
CACI, INC.-FEDERAL
Charlottesville, VA
Job Title: Systems Engineering & Technical Assistance (SETA) Analyst – UAS/UAV Analysis
Added 6 mins ago
Senior Dashboard Developer
CACI, INC.-FEDERAL
Ashburn, VA
CACI is seeking a Senior Dashboard Developer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance…
Added 6 mins ago
D
Sales Support Analyst
Doble
Marlborough, MA
- From $27.43 USD / hour
We are seeking a Sales Support Analyst who will be dedicated to supporting the global sales team function through pre-sales activities including lead qualification, quotations and…
Added 7 mins ago
IT Analyst 2 - Epic Orders, Inpatient Informatics
TGH
Tampa, FL
Under the direction of a Manager or Director and in accordance with established policies and procedures, the IT Analyst II performs intermediate‑level analysis and support of information…
Added 8 mins ago
APD IT Business Analyst III
TX-HHSC-DSHS-DFPS
AUSTIN, TX
The IT Business Analyst III coordinates APD intake and planning; gathers, analyzes, validates, and documents business and system requirements; assesses business processes and the effect of…
Added 11 mins ago
EPIC APPLICATION ANALYST III - Beacon
Carilion Services Inc
Roanoke, VA
The Application Analyst III, Epic performs Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of…
Added 16 mins ago
Consulting EHR Support Analyst OR
HCA Healthcare
Hermitage, TN
…your application for the opportunity below: Consulting EHR Support Analyst…
Added 16 mins ago
Sr. Cerner Quality Assurance Application Analyst
Community Health Systems
Franklin, TN
Community Health Systems is hiring a Senior Quality Assurance Analyst. The Sr Quality Assurance Analyst - EHR, facilitates quality assurance activities supporting electronic health record…
Added 16 mins ago
Analyst, Fuel Accounting III - 518822
Tennessee Valley Authority
CHATTANOOGA, TN
Support the development of related business systems that contain accounting transactions.
Added 17 mins ago
Consulting Product Analyst Clinical Imaging
HCA Healthcare
Nashville, TN
…Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three…
Added 17 mins ago
Digital Product Analyst - Nursing Handoff
HCA Healthcare
Nashville, TN
The Digital Product Analyst, Nursing Handoff, supports the pod by translating nursing workflow and documentation needs into actionable product requirements, performing analysis, and…
Added 17 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Nashville, TN
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 17 mins ago
WB
Operations Analyst - Bank Operations
WesBanco Bank, Inc.
Remote, United States
- $55,000 to $60,000 USD / year
The Operations Analyst is responsible for assisting teams within operations to identify, plan and complete projects. Additionally, the Operations Analyst must be highly proficient in…
Added 17 mins ago
Operations Analyst - Bank Operations
WesBanco Bank, Inc.
Remote, United States
The Operations Analyst is responsible for assisting teams within operations to identify, plan and complete projects. Additionally, the Operations Analyst must be highly proficient in…
Added 19 mins ago
Senior HRIS Analyst
Keolis America, Inc.
AZ · NV
Support with the maintenance and troubleshooting of integrations between HRIS and external systems
Added 19 mins ago
Analyst, Client Implementations (MAPS)
Aetna Resources, LLC
Remote, United States
…clients are aligned and can be adequately supported by existing systems or operating platforms; additionally, seeks solutions and negotiates essential requirements in support of any…
Added 22 mins ago
Senior Field Service Equipment Analyst & Training Specialist
(USA) Windrock
TN
SLB is seeking a Senior Field Service Equipment Analyst & Training Specialist to join our industry-leading machinery diagnostics and reliability team. This highly visible role combines…
Added 22 mins ago
UG
Senior Data Analyst - Remote
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
This role will provide analytic support to department strategic initiatives and solutions focused on identifying and mitigating clinical risks across the organization. Specifically, the…
Added 24 mins ago
Inventory Deployment Analyst
Bath and Body Works
Reynoldsburg, OH
The Inventory Deployment Analyst (IDA) role is within the Merchandise, Planning, and Allocation (MP&A) department, which is considered the analytical engine that strives to make the best…
Added 25 mins ago
Senior Business Intelligence Analyst
Treace
Ponte Vedra, FL
The Senior Business Intelligence (BI) Analyst will design, develop, and maintain Power BI reports, dashboards, and the semantic models that support them, ensuring business stakeholders have…
Added 25 mins ago
Product Owner, MyAdvice: Risk Intelligence & Proactive Advice
United States
…delivery progress, risks, and trade-offs to maintain alignment and support informed…
Added 27 mins ago
LA
Payroll Analyst II
Listings at Liquidity Services Inc.
Remote, United States
- $60,600 to $75,800 USD / year
The Payroll Analyst plays a key role in delivering accurate, timely, and compliant payroll, with primary responsibility for global payroll operations and support for U.S. biweekly payroll.…
Added 27 mins ago
Technical Support Analyst
Ford
Allen Park, MI · Allen Park
The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will…
Added 28 mins ago
Principal Risk Analyst
MoonPay
NY
As a Principal Risk Analyst, you'll identify, measure, and mitigate the risks that come with operating a crypto payments business, including counterparty exposure, liquidity and market…
Added 30 mins ago
Talent Acquisition Analyst
Boston Children's Hospital
Boston, MA
The Talent Acquisition Analyst plays a key role in supporting and advancing Talent Acquisition services at Boston Children's Hospital. This position leads and supports strategic TA…

Ford

Technical Support Analyst

Allen Park, MI, United States
Allen Park, United States

Apply About employer

Applications open in a new tab.

Job details

Pay: This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440.
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Technical Support Analyst

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The team’s focus will be on delivering timely response support and excellent technical support and guidance. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end-to-end technical support. The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution. This role is 5 days in office with opportunity for some work from home days. Due to Ford & Lincoln dealership support required the technical hotline is open on some company designated holidays. What you'll do...

Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs.
Provide timely initial response.
Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan:
Researching workshop manuals, service publications and various other technical/engineering documents
Respond / Formulate technically accurate recommendations.
Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required.
Maintain timely case management ensuring that each case does not exceed allowable aging objectives.
Coordinate and collaborate with both Field Service Engineers and directly with Dealer Management/Service Personnel to ensure steady progression on each case.

Escalation of concerns to Level 2/Level 3 assistance for further support:

Escalation to and interface with PD Engineering, though JIRA Process (DSSH Model)
Escalation to and interface with FSE to provide in-dealership assistance.
FSE technical hands-on assistance
Capture data for FSE dealer process reviews
Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

You'll have...

High School Diploma
2+ years of hands-on technical/diagnostic experience in automotive-related environments, including but not limited to:
Automotive manufacturers
Technical service organizations
Automotive dealerships
Independent repair facilities
Military vehicle maintenance
Automotive technical training programs
2+ years of experience in vehicle diagnostics and repair.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

Even better, you may have...

Bachelor’s degree or higher in a technical discipline (e.g., Automotive Technology, Automotive Engineering Technology, Field Service Operations, Advanced Vehicle Systems, Automotive Industry Management).
ASE Certifications.
Senior Master Certification or equivalent OEM technical training.
State Automotive Certifications.
Automotive dealership service experience.
Experience with Jira is preferred
Strong interpersonal and communication skills, with demonstrated professionalism in all interactions.
High level of reliability, diligence, and accountability.
Collaborative team player who values cross-functional partnership.
Commitment to continuous learning and development, both personally and for others.
Ability to work independently with a proactive, forward-thinking approach.
Strong problem-solving and analytical capabilities.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/GSR Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

Apply About employer

Report this job