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AI Engineer
CACI, INC.-FEDERAL
Remote, United States
We are seeking an AI Engineer to build, test, and support AI workflows and agents on an enterprise AI workflow management platform supporting the Department of the Air Force. You will work…
Added 1 min ago
RC
CTE Science Integration Instructor
Rutland City Public Schools
Rutland, VT
- $47,252 to $92,401 USD / year
…Education center. The position may require occasional travel to partner schools, businesses, colleges, conferences, and professional development…
Added 1 min ago
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Agricultural Lender
GPAC
Fulton, IL
- $80,000 to $120,000 USD / year
Work well with support staff and executive management
Added 1 min ago
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Civil Engineer (PE or EIT)
GPAC
Lakeland, FL
- $100,000 to $150,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 1 min ago
Assistant Shop Manager
CRH
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Help keep our fleet safe, reliable, and ready for the job. As Assistant Shop Manager, you’ll partner with the Shop Manager and Shop Foreman to coordinate maintenance and repairs, support…
Added 1 min ago
Quarry Operations Manager
CRH
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…can balance safety, production, maintenance, quality, people development, and financial performance. Reporting to the Vice President of Aggregates, you’ll partner closely with quarry and…
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For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Troy, MI
Participates in a highly cross-collaborate environment in the development and implementation of partner agreements and programming that leads to measurable outcomes and impact.
Added 2 mins ago
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Primary Care Nurse Practitioner/Physician Assistant - Part-Time
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- Part-time
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Engineering Project Manager
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Baltimore, MD
- $42 to $57 USD / hour
Continue growing your leadership and project management skills through training, professional development, and industry events.
Added 2 mins ago
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Assistant Project Manager
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Baltimore, MD
- $25 to $40 USD / hour
Continue developing your project management skills through hands-on experience, mentorship, training, and professional development opportunities.
Added 3 mins ago
Business Proc Consultant Sr
University of Michigan
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Partner with Nursing Informatics, Finance, Human Resources, Quality & Excellence, Patient Safety, Accreditation & Regulatory Readiness, Professional Development & Education, operational…
Added 4 mins ago
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Somerset, NJ
- $66,000 USD / year
…services to students to promote academic success, personal development, and overall well-being. Working collaboratively with school administrators, teachers, families, counselors, and…
Added 5 mins ago
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Sales Executive, Logistics
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- $110,000 to $130,000 USD / year
-Partner with the operations and account management teams for optimal customer satisfaction
Added 5 mins ago
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- $160,000 to $175,000 USD / year
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Added 5 mins ago
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Warehouse Sales Executive
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- $60,000 to $80,000 USD / year
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- $30 to $35 USD / hour
Assist with performance management processes, including performance reviews, feedback discussions, and development plans.
Added 6 mins ago
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Director, Internal Legal Counsel & Regulatory Compliance
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credit counseling, debt management, financial education and housing services.
Added 7 mins ago
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Added 7 mins ago
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Added 8 mins ago
Professional Staff Nurse-ED (UPMC Harrisburg)
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Principal Lead - Plant Network Engineering
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AI Infrastructure Global Technical Sales Lead
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Added 9 mins ago
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SITE MANAGER
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Ford

Technical Support Analyst

Allen Park, MI, United States
Allen Park, United States

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Job details

Pay: This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440.
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Technical Support Analyst

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The team’s focus will be on delivering timely response support and excellent technical support and guidance. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end-to-end technical support. The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution. This role is 5 days in office with opportunity for some work from home days. Due to Ford & Lincoln dealership support required the technical hotline is open on some company designated holidays. What you'll do...

Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs.
Provide timely initial response.
Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan:
Researching workshop manuals, service publications and various other technical/engineering documents
Respond / Formulate technically accurate recommendations.
Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required.
Maintain timely case management ensuring that each case does not exceed allowable aging objectives.
Coordinate and collaborate with both Field Service Engineers and directly with Dealer Management/Service Personnel to ensure steady progression on each case.

Escalation of concerns to Level 2/Level 3 assistance for further support:

Escalation to and interface with PD Engineering, though JIRA Process (DSSH Model)
Escalation to and interface with FSE to provide in-dealership assistance.
FSE technical hands-on assistance
Capture data for FSE dealer process reviews
Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

You'll have...

High School Diploma
2+ years of hands-on technical/diagnostic experience in automotive-related environments, including but not limited to:
Automotive manufacturers
Technical service organizations
Automotive dealerships
Independent repair facilities
Military vehicle maintenance
Automotive technical training programs
2+ years of experience in vehicle diagnostics and repair.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

Even better, you may have...

Bachelor’s degree or higher in a technical discipline (e.g., Automotive Technology, Automotive Engineering Technology, Field Service Operations, Advanced Vehicle Systems, Automotive Industry Management).
ASE Certifications.
Senior Master Certification or equivalent OEM technical training.
State Automotive Certifications.
Automotive dealership service experience.
Experience with Jira is preferred
Strong interpersonal and communication skills, with demonstrated professionalism in all interactions.
High level of reliability, diligence, and accountability.
Collaborative team player who values cross-functional partnership.
Commitment to continuous learning and development, both personally and for others.
Ability to work independently with a proactive, forward-thinking approach.
Strong problem-solving and analytical capabilities.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/GSR Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

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