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Added 3 mins ago
UO
Director, Applied Behavior Intervention Services
University of Missouri System
MO
- $80,000 to $93,000 USD / year
Lead and direct the overall operations of the ABIS Division, ensuring alignment with organizational goals and standards
Added 7 mins ago
APD IT Business Analyst III
TX-HHSC-DSHS-DFPS
AUSTIN, TX
Functional Title: APD IT Business Analyst III
Added 8 mins ago
TG
All-Source Intelligence Analyst Instructor (1N0X1)
Terrestris Global Solutions
Goodfellow, AFB, TX
- $38.46 to $43.27 USD / hour
…professionally? We can help! We are seeking All-Source Intelligence Analyst Instructors (1N0X1) to support the U.S. Air Force 315th Training Squadron (315 TRS) Intelligence Training…
Added 9 mins ago
SCON - Data Monitoring Analyst
Accenture Federal Services
Washington, DC · Arlington, VA
We are seeking a Database Administrator / Architect Analyst to support the design, administration, automation, and optimization of enterprise database environments. This role combines…
Added 15 mins ago
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Operations Analyst Manager
GPAC
Henderson, KY
- $100,000 to $150,000 USD / year
We are seeking an Operations Analyst Manager to lead financial and operational analysis across two regional manufacturing facilities.
Added 15 mins ago
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Operations Analyst Manager
GPAC
Newburgh, IN
- $100,000 to $150,000 USD / year
We are seeking an Operations Analyst Manager to lead financial and operational analysis across two regional manufacturing facilities.
Added 15 mins ago
G
Operations Analyst Manager
GPAC
Newburgh, IN
- $100,000 to $150,000 USD / year
We are seeking an Operations Analyst Manager to lead financial and operational analysis across two regional manufacturing facilities.
Added 15 mins ago
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Operations Analyst Manager
GPAC
Mount Vernon, IN
- $100,000 to $150,000 USD / year
We are seeking an Operations Analyst Manager to lead financial and operational analysis across two regional manufacturing facilities.
Added 15 mins ago
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Operations Analyst Manager
GPAC
Princeton, IN
- $100,000 to $150,000 USD / year
We are seeking an Operations Analyst Manager to lead financial and operational analysis across two regional manufacturing facilities.
Added 16 mins ago
Growth Analytics - Senior Business Intelligence Analyst
Unum Group
Chattanooga, TN
…offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40…
Added 16 mins ago
Senior Analyst, Benchmarking & Competitive Analysis - 519038
Tennessee Valley Authority
CHATTANOOGA, TN
…analyses while understanding the broader context of utility operations and industry issues. Having a curious mindset and keeping up with electric industry news is highly…
Added 16 mins ago
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Operations Analyst Manager
GPAC
Jasper, IN
- $100,000 to $150,000 USD / year
We are seeking an Operations Analyst Manager to lead financial and operational analysis across two regional manufacturing facilities.
Added 16 mins ago
G
Operations Analyst Manager
GPAC
Madisonville, KY
- $100,000 to $150,000 USD / year
We are seeking an Operations Analyst Manager to lead financial and operational analysis across two regional manufacturing facilities.
Added 16 mins ago
G
Operations Analyst Manager
GPAC
Vincennes, IN
- $100,000 to $150,000 USD / year
We are seeking an Operations Analyst Manager to lead financial and operational analysis across two regional manufacturing facilities.
Added 18 mins ago
Senior HRIS Analyst
Keolis America, Inc.
AZ · NV
Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
Added 23 mins ago
HS
Homeland Security Program Analyst 1
Homeland Security and Emergency Services, Division of
Albany, NY
- $69,964 to $88,970 USD / year
Additional Comments NOTE: Support of operations during times of emergency and disaster from State Emergency Operations Center (EOC), state field offices and/or local deployments may be…
Added 24 mins ago
Inventory Deployment Analyst
Bath and Body Works
Reynoldsburg, OH
The Inventory Deployment Analyst (IDA) role is within the Merchandise, Planning, and Allocation (MP&A) department, which is considered the analytical engine that strives to make the best…
Added 26 mins ago
LA
Payroll Analyst II
Listings at Liquidity Services Inc.
Remote, United States
- $60,600 to $75,800 USD / year
The Payroll Analyst plays a key role in delivering accurate, timely, and compliant payroll, with primary responsibility for global payroll operations and support for U.S. biweekly payroll.…
Added 27 mins ago
Technical Support Analyst
Ford
Allen Park, MI · Allen Park
…to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The…
Added 30 mins ago
Inventory Deployment Analyst
Bath & Body Works
Reynoldsburg, OH
The Inventory Deployment Analyst (IDA) role is within the Merchandise, Planning, and Allocation (MP&A) department, which is considered the analytical engine that strives to make the best…
Added 33 mins ago
CO
Laboratory Analyst
City of Brentwood, CA
Brentwood, CA
- $53.61 to $65.17 USD / hour
The City of Brentwood is seeking a skilled and detail-oriented Laboratory Analyst to join the City of Brentwood's Water Quality Laboratory. The Laboratory supports both the Wastewater and…
Added 41 mins ago
Research Administration Business Systems Analyst
Oregon State University
Corvallis, OR
The Research Administration Business Systems Analyst supports the effective operation, integration, and continuous improvement of Oregon State University research administration business…
Added 41 mins ago
I
Sr. Analyst - Long Range Capacity Planning
Intel
Hillsboro, OR
- $97,210 to $163,990 USD / year
The high-visibility team frequently engages with senior leadership, including Foundry's CFO, operations executives, and subject matter experts across Intel. This collaboration enables the…
Added 43 mins ago
Senior Financial Analyst
Progress Software
Burlington, MA
Reporting to the Senior FP&A Manager, the Senior Financial Analyst will partner with business leaders in IT, Workplace Operations, and the Office of the Chief AI Officer. You will manage…
Added 49 mins ago
Senior Actuarial Analyst - P&C-15030
Emergent Holdings, Inc.
Corinth, MS

Ford

Technical Support Analyst

Allen Park, MI, United States
Allen Park, United States

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Job details

Pay: This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440.
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Technical Support Analyst

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The team’s focus will be on delivering timely response support and excellent technical support and guidance. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end-to-end technical support. The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution. This role is 5 days in office with opportunity for some work from home days. Due to Ford & Lincoln dealership support required the technical hotline is open on some company designated holidays. What you'll do...

Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs.
Provide timely initial response.
Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan:
Researching workshop manuals, service publications and various other technical/engineering documents
Respond / Formulate technically accurate recommendations.
Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required.
Maintain timely case management ensuring that each case does not exceed allowable aging objectives.
Coordinate and collaborate with both Field Service Engineers and directly with Dealer Management/Service Personnel to ensure steady progression on each case.

Escalation of concerns to Level 2/Level 3 assistance for further support:

Escalation to and interface with PD Engineering, though JIRA Process (DSSH Model)
Escalation to and interface with FSE to provide in-dealership assistance.
FSE technical hands-on assistance
Capture data for FSE dealer process reviews
Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

You'll have...

High School Diploma
2+ years of hands-on technical/diagnostic experience in automotive-related environments, including but not limited to:
Automotive manufacturers
Technical service organizations
Automotive dealerships
Independent repair facilities
Military vehicle maintenance
Automotive technical training programs
2+ years of experience in vehicle diagnostics and repair.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

Even better, you may have...

Bachelor’s degree or higher in a technical discipline (e.g., Automotive Technology, Automotive Engineering Technology, Field Service Operations, Advanced Vehicle Systems, Automotive Industry Management).
ASE Certifications.
Senior Master Certification or equivalent OEM technical training.
State Automotive Certifications.
Automotive dealership service experience.
Experience with Jira is preferred
Strong interpersonal and communication skills, with demonstrated professionalism in all interactions.
High level of reliability, diligence, and accountability.
Collaborative team player who values cross-functional partnership.
Commitment to continuous learning and development, both personally and for others.
Ability to work independently with a proactive, forward-thinking approach.
Strong problem-solving and analytical capabilities.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/GSR Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

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