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Construction Manager
Actalent
West Columbia, SC
- $65 to $70 USD / hour
Job Title: Construction ManagerJob DescriptionThe Construction Manager oversees new builds, renovations, and expansions of large-scale fulfillment and industrial facilities across the…
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Part Sales Manager – Part Time
AutoZone
Kearney, MO
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Full Time
AutoZone
Medford, MA
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Full Time
AutoZone
Somerville, MA
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Part Time
AutoZone
Hermitage, TN
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Full Time
AutoZone
Branson, MO
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Full Time
AutoZone
West Plains, MO
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Full Time
AutoZone
North Reading, MA
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Part Time
AutoZone
Nampa, ID
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Part Time
AutoZone
Nampa, ID
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Full Time
AutoZone
Nampa, ID
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Full Time
AutoZone
Byhalia, MS · Mississippi State, MS
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Part Time
AutoZone
Manheim, PA
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Full Time
AutoZone
Sanger, TX
- Full-time
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Part Sales Manager – Full Time
AutoZone
Mcminnville, OR · McMinnville, OR
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Part Sales Manager – Full Time
AutoZone
Justin, TX · Northlake, TX
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Part Sales Manager – Full Time
AutoZone
Justin, TX · Argyle, TX
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Part Sales Manager – Full Time
AutoZone
Justin, TX · Ponder, TX
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
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Part Sales Manager – Full Time
AutoZone
Justin, TX
- Full-time
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Part Sales Manager – Full Time
AutoZone
Justin, TX · Cross Roads, TX
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Golf Course Attendant
Pyramid Captiva Management LLC
United States
- $18 USD / hour
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Part Sales Manager – Full Time
AutoZone
Corinth, TX
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Added 3 mins ago
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Part Sales Manager – Part Time
AutoZone
Tabb, VA · Newport News, VA
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Part Sales Manager – Full Time
AutoZone
Denton, TX
- Full-time
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Part Sales Manager – Full Time
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- Full-time
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Ford

Senior Product Manager, Service Enablement

Dearborn, MI, United States
Dearborn, United States

Apply on jobs.ford.com About employer

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Job details

Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid. Why Ford Energy? At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands. Learn more at https://fordenergy.com. In this position... Shape the digital service experience for Ford Energy. Lead the after-sales software and support tools behind our battery energy storage products - from commissioning through service and warranty. You’ll build the capabilities customers, field teams, and partners depend on, while advancing agentic AI to deliver faster answers, resolve issues earlier, and reduce the cost to serve. What you'll do... The Ford Energy Digital Product team is seeking a Sr. Product Manager to lead our after-sales service and support tooling. In this role, you'll define the roadmap for the digital tools our customers, field service engineers, support agents and authorized service providers rely on across the ownership lifecycle of Ford Energy products - and you'll lead the deployment of agentic AI into those products where it can help customers get answers faster, resolve issues sooner, and deliver measurable impact for the business.

Own discovery and business-case development for service and support tooling initiatives, grounding the roadmap in field research with field service engineers, support teams, authorized service providers, and customers, and in the operational and financial outcomes those tools drive.
Identify where agentic AI can meaningfully improve the service and support process - case intake, triage and routing, work order preparation, evidence gathering for warranty claims, knowledge retrieval, guided resolution and proactive customer status updates - and lead responsible pilot-to-production deployment within the service CRM and the surrounding workflows, including evaluation criteria, guardrails, human-in-the-loop design, and measurement of customer and business impact.
Asset telemetry and diagnostic AI are owned by a partner product team; this role consumes those outputs in service workflows rather than building them.
Conduct deep-dive analyses of service case data, work order history, and support interactions to identify friction points, process bottlenecks, and opportunities to reduce time-to-resolution and cost-to-serve.
Orchestrate cross-functional delivery by translating product vision into clear product definitions and technical requirements, partnering closely with Project Operations & Performance, Software Engineering, Data Science, UX Design and analytics teams from concept through launch and ongoing iteration.
Implement AI-powered feedback loops into the product management process to monitor customer feedback, identify user friction, and identify and prioritize improvements.
Synthesize customer insights and feedback, technical constraints and financial projections into high-impact recommendations for executive leadership, providing the strategic clarity and data-backed rationale required to secure buy-in and investment.
Define and track input and output metrics to demonstrate business and customer impact for service and support products. Implement structured monitoring of frontline users to continuously improve adoption, usability, and outcomes.

You'll have...

HS Diploma or equivalent combination of relevant education and experience.
10+ years of progressive growth and experience leading Product Management in large scale environment
5+ years of experience leading digital product development or AI enable products from planning through launch and improvements.
5+ years of demonstrated ability to achieve strategic goals in an innovative and fast-paced “internal startup” environment, and to evolve product strategy based on research, data, and industry trends
3+ years of experience building systems where AI operates autonomously and can demonstrate how they made those systems reliable
3+ years of product management experience, including substantial ownership of 0-to-1 digital product development from customer discovery and strategy through MVP launch, scale-up, and measurement of business and customer outcomes.
1+ years of experience shipping AI or ML enabled product features, or a strong working understanding of how LLM-based and agentic systems are built, evaluated, and governed in production
A deep passion for your customers, their needs, and for building and shipping products to meet those needs
Experience with software that handles substantial amounts of data or connects to equipment.
Strong communication, leadership, and customer-focused skills.

Even better, you may have...

Domain knowledge in after-sales service, field service management, customer support platforms, or warranty operations - particularly for connected hardware, energy, or industrial products
Prior experience deploying agentic AI, copilots, or automation into customer-facing or employee-facing workflows, including defining guardrails, evaluation frameworks, and human oversight; experience with Salesforce Service Cloud or similar case management and field service platforms
Familiarity with energy storage, EV charging, or distributed energy systems, or with connected-product ecosystems more broadly Bachelor's Degree in Business, Engineering, Human-Computer Interaction, or a related field; Master of Business Administration

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day This position is leadership level 6 and ranges from $115,500-$218,100. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Internal applicants: moving into this role may result in an adjustment to your current compensation based on the posted pay range for this role, taking into consideration your qualifications and other relevant factors.

For more information on salary and benefits, click here: https://fordcareers.co/LL6 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid with a requirement to be onsite four or more days per week. #FordEnergy

Apply on jobs.ford.com About employer

More about this job

Skills

Leadership
Develop business case
Research
Focus on service
UX design
Customer insight
ML
Communication skills
Sales
Customer service
Salesforce
Case management
Human-computer interaction
Child care

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Work requirements

Jobs in the United States