Jobs in the United States

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Operations Team Member
Aerotek
Kenyon, MN
- $20 USD / hour
As an Operations Team Member, you work on the production of high-quality restaurant furniture, including table tops, garbage vestibules, and booths. You perform sanding, grinding, cutting,…
Added 3 mins ago
MS
College Laboratory Assistant 2 - Salon Manager Cosmetology
Minnesota State
RIDG - Willmar Campus, MN
- $22.27 to $31.12 USD / hour
This position exists to assist faculty, students and clients in the Cosmetology program, and to manage salon operations and the retail store.
Added 3 mins ago
Lead Planning & Optimization Advisor/Engineer
Marathon Petroleum Corporation
St Paul Park, MN
Leads development of optimized regional and cross-regional production plans using LP models, balancing operational constraints, market conditions, and value chain opportunities across…
Added 3 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…cross-functional engineering and technical team (comprising Software Development Engineers, Data Engineers, Salesforce Analysts, and System Administrators) focused on building, scaling, and…
Added 3 mins ago
GS
Customer Service Associate - St. Cloud, MN - (Part-Time)
Goodwill-Easter Seals of Minnesota
Waite Park, MN
- $11.41 to $20.01 USD / hour
- Part-time
Store Operations: Follows policies and procedures and executes directives in a timely manner.
Added 3 mins ago
GS
Customer Service Associate - Stillwater, MN - (Part-Time)
Goodwill-Easter Seals of Minnesota
Stillwater, MN
- $11.41 to $20.01 USD / hour
- Part-time
Store Operations: Follows policies and procedures and executes directives in a timely manner.
Added 3 mins ago
AC
Bilingual HR Manager
Aston Carter
Hopkins, MN
- $48.08 to $57.7 USD / hour
…direct impact on company culture, employee engagement, workforce development, and overall business…
Added 3 mins ago
GS
Customer Service Associate - Hopkins, MN - (Part-Time)
Goodwill-Easter Seals of Minnesota
Hopkins, MN
- $11.41 to $20.01 USD / hour
- Part-time
Store Operations: Follows policies and procedures and executes directives in a timely manner.
Added 3 mins ago
Volunteer Program Specialist
North Memorial Health Care
Robbinsdale, MN
The Volunteer Program Specialist plays a key role in supporting Volunteer Services through system-level operational coordination and program development. This position is responsible for…
Added 3 mins ago
Quality Engineer III
nVent
Anoka, MN
Lead structured problem-solving during development and launch using Six Sigma, DMAIC, 8D, and root cause analysis methodologies , driving effective containment, corrective action, and…
Added 3 mins ago
Care Assistant
Avera
Tyler, MN · Marshall, MN
Student Loan Repayment: This position may be eligible for Avera’s Student Loan Repayment Program, which helps you pay off your loans and save money. Each month an extra payment of $167 (up…
Added 3 mins ago
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Cell Lead - Additive Mills (1st Shift)
Cretex
Coon Rapids, MN
- $25.14 to $49.23 USD / hour
Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee…
Added 3 mins ago
Jig and Fixture Builder
Life Fitness, LLC
Owatonna, MN
Join Life Fitness / Hammer Strength and help build the tooling that keeps our manufacturing operations moving. As a Jig & Fixture Builder, you'll design, build, troubleshoot, and repair…
Added 3 mins ago
SOFTWARE ENGINEER II - Platform Engineering
Infinite Campus
Blaine, MN
…DevOps tools and environments that enable efficient software development and operational processes at Infinite Campus. This role will monitor, diagnose, troubleshoot, repair, and upgrade a…
Added 3 mins ago
MANAGER, ENTERPRISE APPLICATIONS
Infinite Campus
Blaine, MN
Infinite Campus is an educational software company that helps K12 school districts manage their day-to-day operations. We’ve been around for over 30 plus years and are the most trusted name…
Added 3 mins ago
SO
Lawful Gambling Compliance Regulator 1 - Compliance Specialist
State of Minnesota
Roseville, MN
- $24.4 to $35.3 USD / hour
…by providing benefits, support resources, and training and development…
Added 4 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Minnetonka, MN
- $152,000 to $222,000 USD / year
…health, configuration, access and security markings, and ontology development for the D&S Foundry instance and the shared demonstration environment. This person will also be the program…
Added 4 mins ago
General Manager
Chipotle Mexican Grill
Minnetonka, MN
…Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
Added 4 mins ago
Principal Financial Analyst
Abbott
Minnetonka, MN
Career development with an international company where you can grow the career you dream of .
Added 4 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Minnetonka, MN
Sub-Tier Process Oversight: Manage supplier sub-tier processes, including specialized operations like coatings, peening, non-destructive testing (NDT), and other critical services to ensure…
Added 4 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Minnetonka, MN
- $131,000 to $174,000 USD / year
…while tracking ongoing execution and delivery of Application Operations delivery SLAs. Operational owner maintaining incident management, change controls, support coverage, and provisioning…
Added 4 mins ago
Executive Supply Chain FLIGHT DECK Leader
GE Aerospace
Minnetonka, MN
…tied to Supply Chain hoshin kanri priorities, including LEAP program flow, RSP material delivery, and mid-term…
Added 4 mins ago
SO
Capitol Complex Trades Shop Supervisor
State of Minnesota
St. Paul, MN
- $36 to $52.18 USD / hour
…by providing benefits, support resources, and training and development…
Added 4 mins ago
SO
Provider Eligibility and Compliance Specialist / Human Services Program Specialist 1
State of Minnesota
St. Paul, MN
- $23.98 to $34.69 USD / hour
Job Class: Human Services Program Specialist 1
Added 4 mins ago
SO
Health Policy Assistant Division Director - Health Assistant Division Director
State of Minnesota
St. Paul, MN
- $51.89 to $74.31 USD / hour
…health, supporting statewide priorities, and ensuring effective operations for a division that influences the health and well-being of all Minnesotans. The Assistant Division Director (ADD)…

Ford

Senior Product Manager, Service Enablement

Dearborn, MI, United States
Dearborn, United States

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Job details

Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid. Why Ford Energy? At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands. Learn more at https://fordenergy.com. In this position... Shape the digital service experience for Ford Energy. Lead the after-sales software and support tools behind our battery energy storage products - from commissioning through service and warranty. You’ll build the capabilities customers, field teams, and partners depend on, while advancing agentic AI to deliver faster answers, resolve issues earlier, and reduce the cost to serve. What you'll do... The Ford Energy Digital Product team is seeking a Sr. Product Manager to lead our after-sales service and support tooling. In this role, you'll define the roadmap for the digital tools our customers, field service engineers, support agents and authorized service providers rely on across the ownership lifecycle of Ford Energy products - and you'll lead the deployment of agentic AI into those products where it can help customers get answers faster, resolve issues sooner, and deliver measurable impact for the business.

Own discovery and business-case development for service and support tooling initiatives, grounding the roadmap in field research with field service engineers, support teams, authorized service providers, and customers, and in the operational and financial outcomes those tools drive.
Identify where agentic AI can meaningfully improve the service and support process - case intake, triage and routing, work order preparation, evidence gathering for warranty claims, knowledge retrieval, guided resolution and proactive customer status updates - and lead responsible pilot-to-production deployment within the service CRM and the surrounding workflows, including evaluation criteria, guardrails, human-in-the-loop design, and measurement of customer and business impact.
Asset telemetry and diagnostic AI are owned by a partner product team; this role consumes those outputs in service workflows rather than building them.
Conduct deep-dive analyses of service case data, work order history, and support interactions to identify friction points, process bottlenecks, and opportunities to reduce time-to-resolution and cost-to-serve.
Orchestrate cross-functional delivery by translating product vision into clear product definitions and technical requirements, partnering closely with Project Operations & Performance, Software Engineering, Data Science, UX Design and analytics teams from concept through launch and ongoing iteration.
Implement AI-powered feedback loops into the product management process to monitor customer feedback, identify user friction, and identify and prioritize improvements.
Synthesize customer insights and feedback, technical constraints and financial projections into high-impact recommendations for executive leadership, providing the strategic clarity and data-backed rationale required to secure buy-in and investment.
Define and track input and output metrics to demonstrate business and customer impact for service and support products. Implement structured monitoring of frontline users to continuously improve adoption, usability, and outcomes.

You'll have...

HS Diploma or equivalent combination of relevant education and experience.
10+ years of progressive growth and experience leading Product Management in large scale environment
5+ years of experience leading digital product development or AI enable products from planning through launch and improvements.
5+ years of demonstrated ability to achieve strategic goals in an innovative and fast-paced “internal startup” environment, and to evolve product strategy based on research, data, and industry trends
3+ years of experience building systems where AI operates autonomously and can demonstrate how they made those systems reliable
3+ years of product management experience, including substantial ownership of 0-to-1 digital product development from customer discovery and strategy through MVP launch, scale-up, and measurement of business and customer outcomes.
1+ years of experience shipping AI or ML enabled product features, or a strong working understanding of how LLM-based and agentic systems are built, evaluated, and governed in production
A deep passion for your customers, their needs, and for building and shipping products to meet those needs
Experience with software that handles substantial amounts of data or connects to equipment.
Strong communication, leadership, and customer-focused skills.

Even better, you may have...

Domain knowledge in after-sales service, field service management, customer support platforms, or warranty operations - particularly for connected hardware, energy, or industrial products
Prior experience deploying agentic AI, copilots, or automation into customer-facing or employee-facing workflows, including defining guardrails, evaluation frameworks, and human oversight; experience with Salesforce Service Cloud or similar case management and field service platforms
Familiarity with energy storage, EV charging, or distributed energy systems, or with connected-product ecosystems more broadly Bachelor's Degree in Business, Engineering, Human-Computer Interaction, or a related field; Master of Business Administration

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day This position is leadership level 6 and ranges from $115,500-$218,100. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Internal applicants: moving into this role may result in an adjustment to your current compensation based on the posted pay range for this role, taking into consideration your qualifications and other relevant factors.

For more information on salary and benefits, click here: https://fordcareers.co/LL6 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid with a requirement to be onsite four or more days per week. #FordEnergy

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Skills

Leadership
Develop business case
Research
Focus on service
UX design
Customer insight
ML
Communication skills
Sales
Customer service
Salesforce
Case management
Human-computer interaction
Child care

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